I've stayed at this hotel several times during the Holiday season, ONLY because my family owns a condo next door and sometimes there's not enough room for all of us. So although I know the place very well, I basically use it only to "sleep" (see below for explanation), have breakfast, and use the gym, but stay the rest of the time at our condo. If I was planning a vacation on my own, I would NEVER stay at this hotel.
• Extensive and nice pool areas, although they can feel very crowded during peak seasons.
• Gym has been improved and although it may be insufficient during peak season, it is very complete.
• Breakfast buffet is extensive, including both Mexican and international favorites. However, lines for all egg dishes and made to order quesadillas, can be very long.
• Rooms and common areas are kept very clean in spite of the crowds, and housekeeping staff is very friendly.
• The Willow Stream Spa concession is beautiful, service is excellent, and offers a good selection of treatments.
The not so good:
• Rooms are spacious, with ample closet space, and most have ocean views, but at least those still pending renovation (Princesa and Piramide buildings) have cheap furniture and little amenities.
• The beach is probably the widest I've ever seen, with powdery sand and fantastic waves; however, at least during peak seasons like December, there are hundreds of public tents installed in up to 7 rows from the water's edge, so the ones offered by the hotel are way back and with no view of the ocean.
• Service in the restaurants during breakfast buffet can be good or bad depending on who you get; my guess is that they hire many temporary servers during peak season with the inevitably lack of proper training and experience.
• Incredibly understaffed and poorly trained reception personnel, where it took us, President Club Members, over 30 minutes to get checked in with a prepaid reservation at 8:30 PM when there were few people waiting. During the morning hours we could see dozens of people in line for check-in and check-out, cramping the huge lobby area with luggage, luggage carts, children on the floor, etc., to the point it made it difficult to walk from one part of the hotel to another during several hours a day.
• Guest services is incredibly understaffed as well, to the point that upon arriving to our room and noticing the noise from the connecting doors, I called to see about getting a different room and Guest services never took the call. I called 5 times for 15 minutes and could not even leave a message. I finally went down (which in that sprawling hotel is quite a walk) and saw there were only 3 staff members at guest services, so I still had to wait in line to get help. Furthermore, we were changed to another room that we were told had no connecting rooms, only to find out after moving that it did, so it was all for nothing.
• There is only one small bar in the lobby area, with another by the pool and ocean areas, but still not enough for the crowds.
• The restaurants are not nicely decorated at all, particularly Chula Vista, serving only buffet style and where tables are extremely close to each other. Across from the Chula Vista they set up breakfast and dinner buffet during peak season, in a horribly decorated round room.
• Rooms have very thin doors, and with all corridors having tiled floors, it is incredibly noisy, so you can hear anything and everyone on the corridors, from luggage carts to running children and all conversations. Same goes for interconnecting doors. During our 9 day stay, we first had a crying baby with screaming parents later replaced by young people arriving drunk at wee hours of the morning, all of which sounded like they were inside our room with us. Needless to say sleep quality is horrible!
• Valet parking service is very slow, so plan to wait at least half an hour for your car. The drop-off area is usually cramped by people arriving and leaving with not enough staff to move cars away, so even when you get your car, you may have to wait even longer to be able to drive away.
• Prices are very high during peak seasons as expected, but it is the time of the year when the hotel is at its worst, so you definitely don't get what you pay for.
• Not all rooms have wireless internet access yet.
- Official Description (provided by the hotel):
- Princess Mundo Imperial: A WORLD FAVORITE. Located in Acapulco, consider one of the top beach destinations worldwide,offering to their visitors a warm tropical climate throughout all year. Special magic of this paradise makes Princess Mundo Imperial one of the favorite of the treavelers, located at Revolcadero Beach, at Zona Diamante consider the best area in Acapulco, just a only few minutes from the Acapulco International Airport. Traditional 15-storey Aztec pyramid-shaped building, lush gardens, 5 pools, two exclusive golf courses, fine dining restaurants and one of the largest meeting spaces in Acapulco, satisfy the wishes of the most distinguished guests of the world. Discover Pearl Perla, a luxurious building within the Princess Mundo Imperial, offers exclusive accommodations, finest facilities and services, in where contemporary design becomes sophisticated luxury - unique experience in order to satisfy our sophisticated guests. ... more less
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- Also Known As:
- The Fairmont Acapulco Princess Hotel Acapulco
- Fairmont Acapulco Princess
- Acapulco Princess Hotel
- Acapulco Fairmont