First, the hotel is a real design gem. From your arrival you feel the retro flair of the 50s at its best. And of course you have the most beautiful views of the Acapulco bay and la Isla Roqueta. So far so good ... but there were too many issues that affected my stay.
The rooms urgently need maintenance. In my room the alarm clock was broken. Also, the iPod Dock. The paint peels from the walls. The mini bar was unplugged. The Wifi is slow and the connection breaks off all the time.
The service was quite poor. In the restaurant they don't have an english menu which I expect in a place that claims to be international and hip. On Sunday the waiters were overstrained from ten people eating continental breakfast. Then I wanted to buy two plates as a souvenir. Nobody would sell nor help me because there was no manager they could ask for a price.
On the day of my departure I had to leave real early at 4 am. They asked me to check my minibar the evening before to check out. This was kinda strange, I never had a experience like this before but agreed. What finally really annoyed me was that in the early morning when I was about to leave the guy at the reception forced to write down again that I had not taken anything from the minibar. What's going on. I don't blame the guy, I guess he feared that he has to compensate if anything is missing. Overall I had the feeling that most of the staff feared to do anything wrong so they better did nothing. Or they dont care. I dont know.
After my visit the manager contacted me via email and apologized for my inconvenience. Thats a begin but too late now. My money is gone and I wont remember Boca Chica I a place I like to go again.
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- Also Known As:
- Boca Chica Acapulco