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“Issue at the hotel” 3 of 5 bubbles
Review of DoubleTree Suites by Hilton Hotel Saltillo

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DoubleTree Suites by Hilton Hotel Saltillo
Ranked #3 of 28 Hotels in Saltillo
Houston, United States
Level Contributor
5 reviews
“Issue at the hotel”
3 of 5 bubbles Reviewed August 21, 2013

We arrived at 5:30pm and had to wait 25 minutes because room was not cleaned, room was dirty on some areas like the bathrooms, was not well maintain. I stayed couple of week before and reservation included breakfast and not it was not, when I made the reservation exactly same way, so I was expecting not to spend on that.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gorky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree S, General Manager at DoubleTree Suites by Hilton Hotel Saltillo, responded to this review, August 24, 2013
Dear Gorky L:

Thank you for your business and choosing the Doubletree Suites by Hilton Saltillo for the place to stay during your business trip to Saltillo Mexico.

We would like to thank you very much for taking the time to share your very important comments with our management team. We’d like to apologize for the issues you encountered regarding to your reservation.

Feedback from our guests is vitally important in our mission to be the first choice to travelers. We want you as our guest and are hopeful that you will afford us the opportunity to provide you our lodging services in the near future.

Sincerely,

Jonathan Almazan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
    90
    75
    37
    27
    10
See reviews for
58
15
8
150
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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  • Any
English first
Lake Orion, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 17, 2013

The overall room conditions were not good. Old furnishings, not kept in good order. Bathroom was okay at best - I saw an earwig in the morning. There was garbage (from a previous guest) which had not been removed. When I tried to get coffee in the morning, there was coffee but no cups - I waited 10 minutes and then gave up.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudiaCadena, Guest Relations Manager at DoubleTree Suites by Hilton Hotel Saltillo, responded to this review, August 20, 2013
Dear Sir
Let me apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your comments with General Manager and appropriate areas to ensure that handle such situations differently in the future.

Again, thanks for your time and valuable comments. I sincerely thank you and hope you give us another opportunity to serve you better on your next visit to Saltillo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
STRATFORD, Canada
2 reviews
4 of 5 bubbles Reviewed August 17, 2013

Everything was great. Ordered supper for in room , but order clerk English not good, so never received order. Front desk finally sorted out and offered to order in from elsewhere. however it was late so declined.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bill V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, South Carolina
Level Contributor
174 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed August 14, 2013

This was my second stay at this hotel. The staff is always very accommodating. The rooms are large and in relatively good condition. There is a happy hour with free beer and snacks Monday through Thursday. The breakfast buffet is extensive and the food is well prepared. The fitness center is well equipped. I used it every morning and only saw another person in there once. Although the hotel has a restaurant I would recommend eating out. There are about 5 or 6 very good restaurants situated right near the hotel that you can walk to. Wi-Fi access in the rooms was good and fairly consistent. I will stay here on my trips to Saltillo.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tonybz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, MI
Level Contributor
151 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

The hotel is clean with all necessary accommodations. The free breakfast in the morning is great and for those that can't stick around, they pre-make to-go bags with bottle of water, sandwich, fruit and a snack bar. There is a free happy hour from 6 - 7:30 pm during the week, free wi-fi and a gym equipped with tread mills, elipticals, bikes, free weights and cable machines. Also, there is an indoor pool. Can't beat the friendly service and helpful staff. They also have a shuttle service that will take you to and from your destination.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kurtiemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudiaCadena, Guest Relations Manager at DoubleTree Suites by Hilton Hotel Saltillo, responded to this review, August 20, 2013
Dear Mr.Kurtiemon
Thank you for your recent review
At DoubleTree Suite by Hilton Saltillo we are very proud of your comments because every day we strive to improve our service and attention to our customers, working to exceed expectations.

Look forward to your continued preference

On behalf of the entire team we greatly appreciate your comments.
Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
1 review
5 of 5 bubbles Reviewed July 27, 2013

I have stayed in few hotels around Saltillo. After trying DoubleTree I was impressed with food quality in the four restaurants they have around hotel. I had to stay for long period of time and the food is important so I would strongly recommend for longer stay. The rooms are clean and some upgrades should be done. I have noticed that they are putting new wall papers, so I think there is plan in place for upgrade. The staff is very friendly and helpful.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudiaCadena, Guest Relations Manager at DoubleTree Suites by Hilton Hotel Saltillo, responded to this review, August 20, 2013
Dear Guest!
Thanks for all your comments, we are commited with your completed satisfaction every day.


Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, United States
1 review
2 of 5 bubbles Reviewed July 23, 2013

On arrival, I was placed in a 1st floor room with a window that would not lock! I don't sleep in my own home without locks! No wash cloths in the room. I requested them on arrival and they disappeared the next day while I was working. The Mezze restaurant took over an hour to get our food after we ordered. Do not got there. Go to one of the 4 restaurants inthe compound across from the entrance.

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudiaCadena, Guest Relations Manager at DoubleTree Suites by Hilton Hotel Saltillo, responded to this review, July 24, 2013
Dear Adam B
Please accept our profound apologies for your recent stay . We appreciate you taking the time to write to us about these issues. I assure you that our staff cares deeply about the concerns and well-being of our guests and I sincerely apologize that you did not get this impression. I have addressed your points with the relevant department heads and immediate measures are taken to ensure that experiences such as these are prevented in the future. I Please contact us directly should you wish to discuss any of this further

Sincerely,
Claudia Cadena
Jonathan Almazan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Saltillo

Property: DoubleTree Suites by Hilton Hotel Saltillo
Address: Boulevard Venustiano Carranza 8800, Saltillo 25280, Mexico (Formerly American Suites Resort & Spa)
Phone Number:
Location: Mexico > Northern Mexico > Coahuila > Saltillo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Saltillo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Saltillo 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Saltillo offers upscale, resort-style accommodations in a convenient location just off of MEX 40/54. Our family-friendly hotel near the Saltillo airport is four minutes from Plan de Guadalupe International Airport in Ramos Arizpe (SLW) and less than 10 minutes from downtown Saltillo and important business or industrial zones. For your convenience, we provide airport transportation to and from our full-service Saltillo hotel.DoubleTree comforts in a Mexican resort-style hotel.Well-appointed guestrooms, studios and suites feature warm furnishings and all the comforts you expect from DoubleTree – perfect for short or long-term visits, business travel or family vacations. Enjoy modern baths and spacious rooms, generous work surfaces with data ports and complimentary high-speed Internet access, our luxurious Sweet Dreams® bedding, flat panel HDTVs and more. Our guests also enjoy a long list of resort-style hotel amenities, including:Wireless HSIA available throughout in public areas.Indoor, heated swimming pool.Spa and fully-equipped fitness center.Laundry and valet services.Beauty salon and barber shop.Sports Club access (fee) to tennis courts, racquet ball, soccer, basketball and dining facilities.Children's activities and playground.Golf course nearby.Delicious dining at the DoubleTree in Saltillo.The DoubleTree Suites in Saltillo provides plenty of convenient onsite dining options. Enjoy a full American-Style Breakfast every day and our extensive DoubleTree Breakfast buffet. Join us for casual dining at La Estancia restaurant, or choose from favorite international and Mexican specialties at upscale mezze. Meet friends or colleagues for cocktails at our inviting Lounge. Or enjoy private, in-room dining. Everything here is freshly prepared and presented with friendly DoubleTree service. ... more   less 
Reservation Options:
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Also Known As:
American Suites Resort And Spa
American Hotel Saltillo
American Suites Hotel

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