We recently stayed at the Fiesta Inn because it was arranged for the wedding we were attending nearby. The room was nicely appointed, however the room where the toilet is located is so small and there is no air circulation. You cannot open or close the door if you are sitting on the toilet and if you are in there for more than a minute or two, the air becomes stifling hot. It did have a wonderful shower in the room. The bed and pillows were rock hard, but the room was clean.
The staff at the registration desk could not find our reservation so they had to make us a new one. That was frustrating because we had originally booked a Jr. Suite and had to settle for a single room. After checking in, we asked about transportation to the wedding salon. According to the bride and her wedding planner, the hotel was to provide a shuttle every half hour between the 2 locations. The registration staff seemed to be unaware of this, but after about 10 minutes, the hotel van took us to the wedding salon. There was no return transportation however, so we ended up walking 2 blocks back to the hotel, crossing 2 highway on/off ramps at 3:00am to get there.
The next morning we went to the restaurant for breakfast around 10:30am. There were only other tables of 2 people each and both had already been served their food. It took us almost an hour to receive our food. I order pancakes and bacon, my fiance ordered a club sandwich and fries. Ridiculous!!!!! After eating, we went to the reception desk to arrange for the shuttle to take us to the airport the next morning. We had a 12:00pm flight. We were informed that the hotel had no shuttle (even though we had clearly ridden in it the night before). Also, one of our friends (who is a native Spanish speaker, but not from Mexico) had arranged free shuttle transportation from the hotel to the airport for her flight that same day. It took 3 different people to see if the hotel had a shuttle and finally we were told that we would have to take a taxi. I told them that the taxi would need to take a credit card because we were out of pesos at that point. That confused him even more. He went outside and talked to someone and when he came back in he told us that there would be a taxi waiting for us at 9:00am but they can only take credit cards in the morning.
It was becoming apparent that we were not getting the same service as the other wedding guests had received and I felt it was because we are American. I would NOT recommend this hotel to anyone.
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