I made a reservation for a Junior Suite because a wedding beside this hotel, and my nightmare started with the space of the room, just not good enough, no coffe maker, no swimming pool, no iron, noisy ac, for the bathroom you can see the picture, till that moment was just a bad hotel or like people in the lobby told me "is kind of abandoned".
The real trouble started when my wife find a nail WITH HER FOOT, by the way i travel with my 11 month old boy, so imagine the DANGER. I went to front desk and told the person about the issue asking to tell the manager and give me a solution.....well she just talk to the waitres. The manager i don't even got his name never show up, so after a few minutes they put me on the phone with "Claudia Lopez" and she apologyze and offer me a 50% per cent disccount of my bill, so i agree, so happy ending?? NOOO when i pay they gave me just a 25% per cent discount, so i better RUN AWAY from the place..I hope Best Western give me a good reason why is this kind of property with his name..
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- Also Known As:
- Best Western Monterrey
- Monterrey Best Western