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“Please, trust me RUN AWAY!!!!”

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BEST WESTERN Hotel Valle Real
Ranked #36 of 98 Hotels in Monterrey
Ciudad Victoria, Mexico
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Please, trust me RUN AWAY!!!!”
1 of 5 bubbles Reviewed July 9, 2012

I made a reservation for a Junior Suite because a wedding beside this hotel, and my nightmare started with the space of the room, just not good enough, no coffe maker, no swimming pool, no iron, noisy ac, for the bathroom you can see the picture, till that moment was just a bad hotel or like people in the lobby told me "is kind of abandoned".
The real trouble started when my wife find a nail WITH HER FOOT, by the way i travel with my 11 month old boy, so imagine the DANGER. I went to front desk and told the person about the issue asking to tell the manager and give me a solution.....well she just talk to the waitres. The manager i don't even got his name never show up, so after a few minutes they put me on the phone with "Claudia Lopez" and she apologyze and offer me a 50% per cent disccount of my bill, so i agree, so happy ending?? NOOO when i pay they gave me just a 25% per cent discount, so i better RUN AWAY from the place..I hope Best Western give me a good reason why is this kind of property with his name..

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gianncael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

Traveler rating
    19
    7
    11
    7
    6
See reviews for
10
4
2
26
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Stein, Limburg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 15, 2009

We stayed in BW Valle real in August 2009 for one week. Because we were going to study there for one semester we needed to find a house. The staff from Best Western visited houses with us and they drove us everywhere! To school, looking for houses and to buy furniture! They helped us with everything! The hotel was also very good, everything was clean, there was a diverse breakfast and there was also a possibility to have diner. So we will definitely recommend this hotel to everyone! '
Thank you very much from the Dutch girls!!!

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ilonavb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granton, wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 19, 2006

the air conditioner didnt work, we had to call down to the front desk, and a very nice man came up and he did fix it. later we went to take a shower, and there we're 2 different color hair in our shower, im a blonde and none of thoses hairs we're blonde LOL
brown, and black hairs to be exact was in the shower, maid doesnt do a good job of cleaning room. i had to call down and tell them, you would of thought they would of given me a discount nope, nothing, nada, they we're very nice about it, and told me i could exchange rooms, but at 11pm at nite, dont care to move to another room, i wanted to get to sleep

the description also said they had a shuttle bus that would pick up people from the airport, and take them back, that doesnt exist either had to take a taxi which was very costly

oh well life goes on

anita

Helpful?
1 Thank Anita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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A TripAdvisor Member
1 of 5 bubbles Reviewed May 6, 2004

i had a reservation at this hotel for a free night that i earned through best western. i checked my reservations a week after i made it and saw it was canceled by the hotel. i didn't know why it was canceled but usually hotels make the excuse that the credit card declined. i sent them a email advising that my credit card was good and didn't see why it was canceled and i needed this reservation to be honored since i booked it through the central reservations 800 number. they advised me that they weren't going to honor it because the hotel was sold out an if i wanted it, i had to pay $59. i called customer service for best western and they couldn't do anything, even through it was a guranteed reservation. i ended up paying for the room.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Valle Real

Property: BEST WESTERN Hotel Valle Real
Address: Boulevard Antonio L. Rodriguez 3062 | Col. Santa Maria, Monterrey 64660, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #36 of 98 Hotels in Monterrey
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel Valle Real 3*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Orbitz, Travelocity, Booking.com, Hotels.com, Cancelon, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your BEST WESTERN Hotel Valle Real reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Monterrey
Monterrey Best Western

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