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“Good location and service”

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Holiday Inn Monterrey Norte
Ranked #37 of 96 Hotels in Monterrey
Genoa, Italy
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good location and service”
Reviewed October 6, 2013

This is not an Holiday Inn superior class but we can say that the waiters at the brekfast service as well as the location near the several malls jointly with the not expensive cost, make this hotel one of the best choices when you travel for business in Monterrey.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnricoGGenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review, October 22, 2013
Dear A TripAdvisor Member,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.


Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

The Holiday Inn Monterrey Norte Mexico is a good hotel which provides value for money and a nice place to retreat after long day at work or after spending a day traveling around the a nice refinal city in north Mexico -- MOnterrey city

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Polra99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killeen
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 10, 2013

It was a very good stay there. No major inconveniences. The Staff was very friendly. The room was nice and clean, the only thing I did not like was the pet odor. I guess I did not know this hotel was ok with pets other than that I should had asked for a different room.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Javier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 26, 2013

This is a hotel long past its prime and in dire need of infusion of cash for upgrades. Everything about it says "worn out".
There is no elevator, although there is only one upper level to negotiate- still a problem with bags. The service is "OK", but not great, and the staff is friendly enough. We arrived late and left early, so did not use gym or other amenities. Standard Holiday Inn breakfast fare- adequate, but not great. Basically a forgettable experience.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review, August 12, 2013
Dear Mark S,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Monterrey hotels

Mexico City, Distrito Federal, Mexico
1 review
Reviewed June 15, 2013

Having to leave your dogs in a cage in the back of the parking lot with no space IS NOT BEING PET FRIENDLY! The hotel security wouldnt even let them out onto the grass... This is a terrible hotel on a busy street with lots of traffic and noise and it is WAY too expensive for what they offer!
Terrible, terrible experience over all!
All the food is also ridiculously expensive!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review, June 29, 2013
Dear Doris P,

Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

While we are a pet friendly hotel, we implement strict pet guidelines to ensure that we accommodate all our guests' preferences, I apologize if our pet policy didn't meet your expectations. Regarding our rates, we make sure that we remain competitive with other hotels in the area and I am truly sorry if you found our rates to be expensive.

I regret that you found these aspects of your stay displeasing, I have taken note of your comments and rest assured that it will be reviewed by the hotel's management to target opportunity areas. We all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajijic, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 13, 2013

We only spent a night there, it was fine....Comfy bed, clean room, attractive enough. The Best part was the breakfast buffet, included in the price of the room...it was freakin awesome! Fresh o.j., omelets, even huitlacoche ( a delicacy) . It was very good, I would stay at this hotel again just so I could eat breakfast there.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foodrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review, May 8, 2013
Dear Foodrx,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and we are pleased that the room accommodations as well as the breakfast served during your stay were the highlights of your stay. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2013

The general experience is not so good, with dirty carpets and an overall "old" feeling inside the hallways. I usually travel with my pet and other hotel chains let you keep it inside the room. Here they sent my dog to a filthy cage outside the building with nighttime temperatures almost below freezing. I was admonished for trying to cross the lobby with my pet even after explaining that there was no other exit open at the moment.

Also the personal at the front desk takes forever to answer phone calls and keeps you on hold indefinitely. I later discovered that this was due to them chatting all day long!

The breakfast was OK, warm and good tasting with a varied selection of food.

Room Tip: The rooms in the back may be subject to dog barks at night since they are close to the dens.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juan Pablo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Norte, responded to this review, February 10, 2013
Dear Juan Pablo R,

Thank you so much for your recent comments. We are hospitality professionals who pride ourselves on delivering world class service. For that reason, the comments regarding the level of service from our hotel staff, condition of the hotel and poor service are troubling and will certainly be looked into. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Monterrey Norte

Property: Holiday Inn Monterrey Norte
Address: Avenida Universidad 101 | Co El Roble, Monterrey 66450, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 96 Hotels in Monterrey
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Monterrey Norte 3*
Number of rooms: 198
Official Description (provided by the hotel):
The Hotel Holiday Inn Monterrey Norte is located in the North Side of the city, in the heart of the Industrial and Maquiladora zone, Whether your visit to Monterrey brings you to us for business or pleasure, we are ready to serve you. From check-in to check-out, we offer a service that only the best hotels can give and our competitors want to match. Our Hotel in Monterrey features a two floor horizontal style building where most rooms come with a garden or pool view and the lower floor rooms have controlled access parking. Our Priority Club members get to use at no charge our Business Center. Start your day with the most delicious buffet. For lunch try our local meals buffet or order from our international menu. For dinner we recommend you select a 'norteño' style steak. Enjoy our swimming pool surrounded by beautiful gardens where you will find chairs, tables and umbrellas if you want to rest, eat or work outdoor. After a hard day work, relax in our Madame Garbo Lobby Bar listening live music or in our Night Club. The closest hotel to the industrial zone, bullring, racetrack, baseball stadium, soccer stadium, the State University Campus, the northern International Airport (Del Norte). Downtown, the Convention Center Cintermex and the North In-Bond manufacturing plants are 10 min away. Welcome to Monterrey ... For your beloved pets we provide kennels as pets are not allowed in the room. ... more   less 
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Also Known As:
Holiday Inn Monterrey
Monterrey Holiday Inn

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