Overall experience with the hotel has been typical of Hampton Inn. That being friendly, courteous staff with clean rooms and common areas.
Unfortunately some remodeling was being done on rooms on my floor. The workmen utilized the flip locks we all use to keep the door from closing. Throughout the day and into the evening they were coming and going with the doors thumping every time.
When I asked for another room I was offered a smoking room which was unacceptable. The manager stated the workmen would finish by 6:00pm. It is 9:00pm now and it still continues as it has each day of my stay.
I would not recommend this hotel under any circumstances. The customers comfort and safety should always be the first priority for management and in this situation it was not.
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- Also Known As:
- Hampton Inn Monterrey
- Monterrey Hampton Inn