I have stayed at the Safi Towers (previously named the Safi Royal Luxury Centro) several times over the years and each time have approached the reception on check-out with trepidation, wondering what charges they had found to add this time and how fierce the argument would be.
This time no such problem - at least not after finally getting through to the receptionist that the room was prepaid in the UK and that the bill she was trying to present me with was invalid. We parted company cheerfully and I went on my merry way blissfully unaware of any problems.
But problems there were on my return to the UK when I found that my credit card had been charged with 600 pesos plus, but for what? This appears to be one night's accomodation but as I stayed and paid for 3 nights, why one night only? I have emailed the hotel pointing out their mistake with no reply forthcoming, I have contacted my cc company and reported an unauthorised charge and I have contacted the travel agent and told them to resolve this problem.
TO SAFI'S MANAGEMENT: I WILL GET MY MONEY BACK ONE WAY OR ANOTHER - YOU HAVE BEEN WARNED!
I requested a room in one of the towers as these have windows if only small ones. They attempted to put me in the garden rooms which sound great but having stayed in these before I strongly declined. Due to the the way these rooms are accessed i.e. via a an open corridor the only window in the rooms faces onto this corridor which means that if you value your privacy the curtains have to be permanently closed as people walk past the window continuously. This, needless to say makes the room pitch black. You might as well not have a window at all.
I was eventually allocated a room in the old tower; large, comfortable but with very noisy ac. At least I could get a modicum of natural light. Being in the old tower however I felt cut off from the rest of the hotel which physically I was, with reception and the restaurant being across the car park.
The pool is pretty but small, not big enough to actually swim but at weekends it is so full that that would be impossible anyway. I would have thought that after nearly doubling the capacity of the hotel by building the 2nd tower they would have considered enlarging the pool??!!
Breakfast is excellent but possibly a bit pricey at around 300 pesos including tip. Service is good even though this mealtime can be hectic. Unfortunately the rest of the menu is not so good and is dominated through the week by themed buffets of variable quality for lunch and dinner. For instance cooking a steak medium rare seems to be beyond the chef's ability.
Most staff are friendly and helpful but the reception has a certain lack of english and sometimes the staff use this to avoid answering tricky questions.
This is probably my last time at the Safi. For me it has had its day.
- Official Description (provided by the hotel):
- Luxurious five star hotel with services beyond your expectations, unique in Monterrey. Located in the heart of Monterrey, near iconic and trendy attractions such as Macroplaza, Santa Lucia River Walk, Barrio Antiguo, and Bishop’s Palace. Safi Royal Luxury Centro is ideal for business travelers, it's less than 10 minutes from Cintermex, the most important Exhibition and Convention Venue, and 30 minutes from the international airport. It is also ideal for families, it has beautiful gardens and a unique pool with a waterfall and slide, as well as a relaxing jacuzzi. ... more less
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- Also Known As:
- Safi Royal Luxury Towers Hotel Monterrey
- Safi Royal Luxury Monterrey
- Hotel Safi Monterrey
- Safi Royal Luxury Hotel Monterrey