My family & I have stayed at this hotel every time we visit Monterrey for many years now. We have noticed the quality of this hotel deterioate. When we entered our room tired after a long day. I open the sheets on the bed and found BODY HAIR on the sheets. These sheets were never changed from previous guests. GROOOOSS!! We called front desk & they sent someone up with fresh sheets but did not offer to make bed. After a long day we still had to make our own bed! And then the sink in the bath room was cloggged up. You could only hash your hands quickly before the sink would fill up. Bathroom was also pretty dirty. Whoever is in charge of housekeeping is NOT DOING THEIR JOB. We wont be visiting this place anymore. Their are plenty of over BETTER hotels to stay in Monterrey for the same $.
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- Also Known As:
- Royalty Hotel Monterrey