I stayed in this hotel two nights during a business trip. One day, my customer had a seminar for 40 people in one of the ballrooms. I had to ask them twice to vacuum - they just didn't clue into the stuff on the carpet left over from the wedding the night before. Other than that, the seminar seemed to go ok.
It took forever to check in and out of this hotel. My room was on the 6th floor. The room was comfortable and felt clean. I didn't need to use the AC too often but when I did, it wasn't excessively loud and annoying. The bed was comfortable - not too hard or soft. The bathroom seemed clean but could use an update. At least the hair dryer was a regular one and not the box thing on the wall. The towels were very heavy kind of in an annoying way. Be careful in the tub because there was no grippers and a person could easily slip. Wifi was available and free. I didn't have any problems with it working.
I ordered room service twice - with the same thing - chiliquiles, Mexican hot chocolate and guacamole. The first time the hot chocolate was luke warm and regular. The second time I specifically asked for Mexican hot chocolate that was hot. And I received just that, a hot pot of chocolate spiked with spices. The first plate of chiliquiles had more chicken. Anyway, I was happy and ate it. The buffet breakfast was good - lots of variety and traditional Mexican dishes. Our waitress was very attentive.
There is a huge problem with noise as all the rooms open into the atrium. The first night I didn't notice the second door between the bedroom and the entry hall. The next night when the wedding reception was in full swing, I shut the door and didn't really hear anything.
If you don't want the cleaning ladies to come into your room, you need to put the not disturb sign out. One lady knocked like once and before I could put my pants on, she barged in. No apology just a cheerful - I'm here to see if you need anything... Anyway, within the next 10 minutes, two more rang the door. It got really annoying.
I charged my taxi to the hotel and used a hotel taxi for the airport. Early in the morning it takes about 30 minutes to get to the airport
- Official Description (provided by the hotel):
- In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LED TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. A11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more less
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- Also Known As:
- Sheraton Ambassador Hotel Monterrey
- Sheraton Hotel Monterrey
- Sheraton Monterrey
- Monterrey Sheraton