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“It's OK”

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Hotel Colonial Juarez
Ranked #21 of 34 Hotels in Ciudad Juarez
Detroit Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“It's OK”
Reviewed August 16, 2007

Not such a spectacular place. It was clean, modern, secure. The pool was nice, clean, kid friendly. Breakfast bar was standard.
Why put up with a snooty desk clerk? They never did explain where the door bell was to the front security gate to the street. I had to learn about it through observation while waiting for taxi.
Upon arrival I notice no iron in the room ( common). What is not common, no offer of assistance, nor did I get use of one until third night into my four day trip, ( with an insistence that i use and return it quickly).
No restaurant or bar on the premises. Sometimes after a long day at work a sandwich and a beer is just fine.
There are other hotels in the area just as nice, with a few more amenities. I doubt if i will return, or recommend Hotel Colonial for business travel.

  • Liked — clean
  • Disliked — no eating facilities
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    20
    7
    4
    5
    0
See reviews for
7
6
2
16
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Minneapolis MN
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 19, 2007

This hotel is GREAT! A friend of mine told us to stay there when we went to Juarez for business at the consulate, and we ABSOLUTELY loved it! We stayed for 4 nights.. The front desk staff was great, a little snooty, but I like that... :) The breakfast was free, there were always plenty of newspapers, in english and spanish, to read. The pools weren't heated, but that is pretty common in Mexico, the sun usually does the trick. The pools are BEAUTIFUL! The room was very clean and everything from the front desk to the room to the pool was very modern and beautiful! I would say, spend the extra money to stay here, it was gated in, and the guards are very good about keeping things safe and guarded, which could be a problem in this town!! :) I wanted to write a review because this hotel is amazing, and I didn't think that people were as excited about it as they should be.. the pics of the hotel didn't do justice either, it's beautiful.. maybe I still have some pics that I could upload.. STAY HERE!

Stayed May 2007
Helpful?
4 Thank Heidi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Santa Margarita, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 18, 2007

We selected this hotel based upon the reviews stating it was good for conducting business at the American Consulate. For this purpose, it was excellent. As indicated by others, it was convenient to the consulate, but away from the sidewalk scene. There was a convenient shuttle service in the morning to the consulate.

The hotel itself is very good. Not high-end, but very comfortable. The lobby is very modern and well designed. The staff was very hard-working and courteous. Internet service is available for wireless users. There is a single PC available to guests.

There is a mall and a large grocery store about half a mile down Avenida Abraham Lincoln. Across the street, there is a small grocery store. It is well stocked, however, the staff were curt. There is decent room service from the restaurant Viva Mexico which is across the street.

My only gripes were two. The neighborhood is pretty industrial. There's really no where to walk. We have infant twinsand getting about in a stroller was difficult and at times dangerous. (Crossing the street was a challenge.) Also, the shuttle service to the airport leaves very early, like 5 a.m., and we found this inconvenient. The airport is quite far away.

Overall, the place is a good value for those with business at the American Consulate.

  • Liked — Location near American consulate.
  • Disliked — Neighborhood is not interesting.
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank HitchKennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 18, 2007

We stayed 4 nights at the Colonial Hotel and we were very impressed. The front desk staff was very helpful and polite especially Hector who works the night shift. They were always there to call a taxi for us or help us find a place to eat. The hotel itself is in a good location. There is a superette right across the street where you can get a great fruit salad or buy a toiletry item you may have forgotten to bring. They are within a reasonable walking distance to the American Consulate or just a few minutes away by car. The hotel also offers a shuttle in the morning to the consulate or the airport. The rooms are comfortable and clean. The showers are hot and have goos water pressure The TV has programming in both English and Spanish so you will not have to miss your favorite shows. The grounds were also kept clean and they have 24 hour security service. They offer coffee 24 hours a day and a continental breakfast in the morning and yes the coffee was always fresh. They also had a computer available with high speed internet access. They only had one computer available for guest use so sometimes there was a wait to use it. This was ok though as they do not charge anything to use the internet. There were a few things I wished for. The hotel has two beautiful pools but they are unheated. There were no ashtrays outside (I dont like to smoke in the room). There were no hairdryers in the room. Other then that the hotel is perfect and we really enjoyed our stay. I highly recommend this place. We saw some of the other hotels in Juarez and were glad we picked this one. Thanks to the great staff at Colonial Hotel for making our stay in Juarez a pleasant one.

  • Liked — Fantastic Staff
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank superveggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2006

Once again, it was a great experience to stay at Hotel Colonial. The room was very nice and clean, employee's are friendly and helpfull. One draw back is that they only have one shuttle run to the airport at a very early hour. But everything else I could ask for in a hotel was there. Highly recommend this hotel. On a side note, be very aware of the airport taxi drivers. They will try their best to convince you to stay at cheaper hotels, they get a commision spiff from the cheap hotels. I made the mistake of listening to them on our last visit. Spend the extra $20 and don't torture yourself.

Stayed October 2006
Helpful?
2 Thank JorgeW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 7, 2006

I was there about one year ago with my family for 3 nights and it was quite nice. Very quite, clean and low key. Close to the Consulate but far enough to not worry about the "hustlers". The Desk Manager was extremely helpful. About 6 months later, we had to return and decided to save a few bucks and stayed about a block south of it. BIG MISTAKE!! I'll be going back (hopefully for the last time) and I will certainly go back to Colonial Hotel.

Helpful?
2 Thank wah_mex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 6, 2006

We have stayed at this hotel individually and with groups in 2005, 2004, and 2003. Our experience has been good each time. The staff is professional and friendly, the rooms very clean. Our friends in Juarez have always recommended it as "secure" and we have had only good experiences there.

Stayed December 2005
Helpful?
4 Thank ChelseaBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Colonial Juarez

Property: Hotel Colonial Juarez
Address: Avenida Abraham Lincoln 1355, Ciudad Juarez 32510, Mexico
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #21 of 34 Hotels in Ciudad Juarez
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Colonial Juarez 2.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Colonial Juarez Hotel

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