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“Helpful staff”
Review of Hotel Plaza Juarez

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Hotel Plaza Juarez
Ranked #6 of 34 Hotels in Ciudad Juarez
Reviewed May 7, 2013

The staff was so helpful that when our water was not working, they immediately came and resolved it. They were also helpful when we wanted the local newspaper. One staff person ran across the street to buy it for us. Thank you.

  • Stayed: April 2013, traveled on business
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1  Thank Joy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 - 66 of 172 reviews

Reviewed April 30, 2013

Felix & his staff did a wonderful job this weekend with the Harvest Evangelism conference. Every detail was taken care of with excellence. Nothing was left unattended. It was a pleasure to meet & receive such a warm person as Felix. He is top-rated person and should be teaching others the things he knows.
He is too good to leave hidden in one place.
He was a blessing to us and we want you to know how great he is.
John Patterson

  • Stayed: April 2013, traveled on business
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1  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

I spent three nights in Juarez and was amazed how the city is being transformed from being a the murder capitol of the world to a place where the streets are one again safe where business and tourism are returning. I recommend visiting Juarez and staying here. The staff, and the food are amazing!

  • Stayed: April 2013, traveled on business
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1  Thank KampEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

The people at this hotel will do everything they can to help you. There is a desire to please their guests that goes beyond policy. Good service comes naturally to them.

Its is very clean and the breakfast is amazing! And a special thanks to Felix!

Room Tip: Room on the inside court yard are extra quiet
  • Stayed: October 2012, traveled solo
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1  Thank jjay88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Director General at Hotel Plaza Juarez, responded to this reviewResponded October 17, 2012

Dear Guest
Thank you very much for taking the time to give us your opinion
We are pleased to be able to meet their expectations, our purpose is to make you feel among friends.

We want to serve you again in your home, Best Western Plus Plaza Juarez

Sincerly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

large. well-appointed rooms. good wifi, great breakfast, very attractive patio in center of hotel, just a few blocks from Plaza Mayor. Staff was very professional and courteous, Hotel recently was a Ramada.

  • Stayed: September 2012, traveled on business
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Thank bsmithSanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

Stayed there last weekend as one niece had her sweet 15 party at this hotel. The room was comfy and everything seemed to be fine. The buffet was not surprising, but was included, it had typical Mexican breakfast dishes (chilaquiles, papas con chorizo, frijoles, etc.). The pool was fine, but probably could be cleaned more often as there were many guests and a lot of people came in and out from it all day long. Beware that many families take their kids for the weekend to enjoy the pool although they live in the same city, so you will expect kids running along the corridors outside your room door until late night, this just in case you are expecting to relax. Everything seemed to be fine, except that when I wake up, I tried to look at the clock radio next to me and I saw a dead fly that was there at the table, so that meant that probably the rooms are not well cleaned or worse, not cleaned at all, this was disgusting, I mean I sleep next to a dead fly yuck!!!!!

  • Stayed: June 2012, traveled with family
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1  Thank VAMS77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2012

Best Western Plus Plaza Juarez is like a home away from home. The staff at this hotel goes the extra mile to make sure your stay is enjoyable and pleasant.
Rooms are very clean, quiet and comfortable with all the amenities you need. The breakfast buffet is great. They also have excellent security, plenty of parking and maintain very good control of incoming and outgoing vehicles, which means you and your vehicle will be very safe on the premises.
I have stayed here a few times and the excellent service is and always has been consistent.
If you are looking for a great and secure Hotel in Juarez at affordable prices this is the place, you will not be disappointed and as they say if you are looking for friendly people and smiles they have millions.

  • Stayed: May 2012, traveled on business
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2  Thank Jaime R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Director General at Hotel Plaza Juarez, responded to this reviewResponded June 8, 2012

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (656)613 13 10.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Lic. Lorenzo Rodriguez Flores
Best Western Plus Plaza Juarez

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Additional Information about Hotel Plaza Juarez

Address: Av. Lincoln #722 Zona Pronaf, Ciudad Juarez 32315, Mexico (Formerly Hotel Plaza Juarez)
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 34 Hotels in Ciudad Juarez
Price Range: $66 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Plaza Juarez 3.5*
Number of rooms: 162
Reservation Options:
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Also Known As:
Ramada Ciudad Juarez Hotel Ciudad Juarez
Holiday Inn Ciudad Juarez
Ciudad Juarez Holiday Inn

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