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“Pocket book gone dry”

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Casa Grande Business Plus by US Consulate
Ranked #22 of 34 Hotels in Ciudad Juarez
Reviewed October 26, 2007

I traveled from Washington to Cuidad Juarez, booking 6 nights at at Radisson Casa Grande October 2007. It has been 8 days since I checked out of this hotel. I have only 1 positive experience and the rest are negative.from this stay with this hotel ...they have a clean, quiet, and tasty restaurant on the 1st floor, which is what I am giving them credit for. The rest of my expierence with this hotel is far from positive. Due to paying +/-$90/night, my expectation was to have my basic needs met in the room I stayed for the 6 nights..... hmm... I will paint a picture of what my expiernce was for you all...My husband upon arriving at the hotel checked in and was informed that the room was $120/night ?? He argued and just paid the $90. The rooms, have bottled water for you (however, with a price $2) and it is set right on your counter next to the sink. Their is a note by the water that reads "complimentary razor, toothbrush, etc..." just request it. Well, believing in their kind genorosity which was put in writing, I went down stairs and requested a razor. I was directed to this small stand between the reception are and restaurant, that they were for SALE $$. I proceeded back to my room choosing to go back with nothing. Before check out, I was informed by the hotel assistant manager that due to me dirting some towels and blankets, I would have to pay for the damage??? After asking to read their policy that states you will be billed for towels and blankets you dirty, I was shown the signed agreement that was given to me when signing in the first night. The 5 sentence agreement (English) had atleast 10 mispelled words, example "any damage done to the promise", excuse me it is premis. I complained. stating that they were not being professional by having people sign these forms with all the mispellings, so fourth. Also, complained on how they tried to overcharge us in the beginnng $120 night vs $90. I totally was shocked when the Assstant supervisor stated , "Would you like me to charge you more than what we did per night?" This was so unreal.. It was unbeleivable that a hotel with such a name, was threatening to overcharge me because I was complaining????
I was charged an extra $120 dollares for the damage they said I did to their bedding. I paid. My point is and advice is.... only go to this hotel if you are willing to pay more money than what you expect. If you are scraping pennies like me, than what I went through was devestating to my pocket and insulting to my self.

  • Stayed: October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank chililo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 - 29 of 59 reviews

Reviewed April 6, 2007

I have traveled to Juarez on business many times and have tried the Camino Real and Hilton which are next door to this Radisson. The rooms are better than the Hilton and the service better than the Camino. The staff is pleasant, attentive and most speaks English. I ate dinner in the restaurant one night and won't go again. The menu is very Mexican. My food was two pieces of meat-like material swamped in sauce with rice and crunchy steamed vegetables. At least I didn't get sick. They do have WiFi and wired connections in the rooms but it costs $5-6 for 24 hours and you have to call the front desk for a username and password. My room faced Technologico Rd which is a main road and was quite noisy all the time. Ask for a room facing the other way if you're sensitive to noise. Rooms have individual air conditioners but mine sounded like a truck when it turns on. The hot water was out one morning and had to take a cold shower. It was back on later in the morning and was fine the rest of my stay.

  • Stayed: April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank CarguyAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2017
Google Translation

Room Tip: chequen que su habitación este limpia
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  • Stayed: July 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Luis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2017 via mobile
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Stayed: March 2017, traveled as a couple
Thank Edgar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 22, 2017
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Report response as inappropriate
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Reviewed March 15, 2017 via mobile
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Stayed: March 2017, traveled on business
Thank Kluckas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 16, 2017
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Report response as inappropriate
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Reviewed March 7, 2017 via mobile
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Stayed: March 2017, traveled as a couple
Thank Lilly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 9, 2017
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Reviewed January 26, 2017 via mobile
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Stayed: January 2017, traveled on business
Thank Alfredo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded January 27, 2017
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Report response as inappropriate
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Additional Information about Casa Grande Business Plus by US Consulate

Address: Avenida Tecnologico No. 3620 | Col. Partido Iglesias, Ciudad Juarez 32618, Mexico
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 34 Hotels in Ciudad Juarez
Price Range: $60 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Grande Business Plus by US Consulate 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Hotel Casa Grande Ciudad Juarez features a privileged location only 5 minutes of the new American Consulate and clinic, just 10 minutes from the airport, and close to major industrial parks with free shuttle (upon request), and only 5 minutes from Buss Station and 15 minutes away from El Paso, it has easy access to the main commercial and financial districts and government buildings. ... more   less 
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Also Known As:
Casa Grande Business Plus By Us Consulate Hotel Ciudad Juarez
Radisson Ciudad Juarez
Ciudad Juarez Radisson

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