I traveled from Washington to Cuidad Juarez, booking 6 nights at at Radisson Casa Grande October 2007. It has been 8 days since I checked out of this hotel. I have only 1 positive experience and the rest are negative.from this stay with this hotel ...they have a clean, quiet, and tasty restaurant on the 1st floor, which is what I am giving them credit for. The rest of my expierence with this hotel is far from positive. Due to paying +/-$90/night, my expectation was to have my basic needs met in the room I stayed for the 6 nights..... hmm... I will paint a picture of what my expiernce was for you all...My husband upon arriving at the hotel checked in and was informed that the room was $120/night ?? He argued and just paid the $90. The rooms, have bottled water for you (however, with a price $2) and it is set right on your counter next to the sink. Their is a note by the water that reads "complimentary razor, toothbrush, etc..." just request it. Well, believing in their kind genorosity which was put in writing, I went down stairs and requested a razor. I was directed to this small stand between the reception are and restaurant, that they were for SALE $$. I proceeded back to my room choosing to go back with nothing. Before check out, I was informed by the hotel assistant manager that due to me dirting some towels and blankets, I would have to pay for the damage??? After asking to read their policy that states you will be billed for towels and blankets you dirty, I was shown the signed agreement that was given to me when signing in the first night. The 5 sentence agreement (English) had atleast 10 mispelled words, example "any damage done to the promise", excuse me it is premis. I complained. stating that they were not being professional by having people sign these forms with all the mispellings, so fourth. Also, complained on how they tried to overcharge us in the beginnng $120 night vs $90. I totally was shocked when the Assstant supervisor stated , "Would you like me to charge you more than what we did per night?" This was so unreal.. It was unbeleivable that a hotel with such a name, was threatening to overcharge me because I was complaining????
I was charged an extra $120 dollares for the damage they said I did to their bedding. I paid. My point is and advice is.... only go to this hotel if you are willing to pay more money than what you expect. If you are scraping pennies like me, than what I went through was devestating to my pocket and insulting to my self.
- Official Description (provided by the hotel):
- Hotel Casa Grande Ciudad Juarez features a privileged location only 5 minutes of the new American Consulate and clinic, just 10 minutes from the airport, and close to major industrial parks with free shuttle (upon request), and only 5 minutes from Buss Station and 15 minutes away from El Paso, it has easy access to the main commercial and financial districts and government buildings. ... more less
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- Also Known As:
- Casa Grande Business Plus By Us Consulate Hotel Ciudad Juarez
- Radisson Ciudad Juarez
- Ciudad Juarez Radisson