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“Gorgeous jaw droping property!”

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Hacienda Cerritos Boutique Hotel
Ranked #9 of 16 Todos Santos B&B and Inns
Certificate of Excellence
Reviewed March 5, 2013

So this place is unbelievably beautiful! Hand carved wood, clay tile everywhere, brick vaulted ceilings, travertine covered bathrooms, original paintings on the walls, huge handmade carved leather inlaid beds and chairs in rooms. Everything is set to be highest class! But sadly ... it fails :(

Seems like whomever was building this place, and it is VERY new, ran out of money to properly finish off the grandeur - light switches that do not operate any lights (not wired in) and lights that are off as they cant be operated by any switch, plumbing fixtures that need to be properly installed and sealed, bed furnishings that seen better days (however they are super clean), unfinished fireplaces and hut tubs through the property, etc Crazily warped pool table that is missing one ball, has 2 balls broken and no chalk for the cues, though it makes perfect settings for a game of Crazy Pool. Of course a gorgeous chess set with pieces missing heads and some pieces MIA entirely probably is good for a relaxing game of Crazy Chess as well. But only if you play those during daylight time as there is no working light in that game room or bring your own light from the room like we did (Little ingenuity gets you far :+) ) Though no ingenuity will get you shower those few times there was no water for a bit but it always came back and hot water was always available. (Water is brought onsite in huge tanks and we just happened to be there when it ran out and tanks were changed.) Yet lights never went out even when fire in Todos Santos put lights out for entire region - benefit of running on generator!

It MUST be said that property is extremely clean all over. There always was a person at the front office to help with needed and there is even WiFi ($10 a day) and room service available though nearest restaurant is only 5 min away walking on the beach.

To sum up:

New property that was not finished right
Lacking stuff and therefore maintenance
Do not expect much of personal service (bellboys, valets, concierges, etc)
Read above about shortcomings
Come with open mind

It was an AWESOME stay and we enjoyed every minute being at the Hacienda Cerritos!!!

Room Tip: Book early as it seems all the rooms priced same but rooms are not same.
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  • Stayed: February 2013, traveled as a couple
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3  Thank EugeneAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this reviewResponded July 30, 2013

Thank you for taking the time to share your experience while at our resort, we appreciate your comments and feedback. Our Cerritos Beach Resort Management Team considers your suggestions valuable to the success of our guest satisfaction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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150 - 156 of 212 reviews

Reviewed February 18, 2013

Take a look at Amy' s review. she is right on the money. If you are looking for amenities....don't go here. If you are looking for one of the best views you will ever have and a beach that goes for miles with no people to be found, this is the place for you.
This is a 10 room hotel with huge beautiful rooms and balconies. We had coffee and the best sunrise everyday of our stay. And the sunsets could not be better, as you watch the sunset and look for whales.
The staff is wonderful and attentive. Gregorio is at the outside bar most of the days and is a wealth of information.
The communal kitchens are spotless. We had breakfast there every morning after going to Todos Santos for groceries.
It was a taste of Mexico and a welcome relief from Boston weather.

  • Stayed: February 2013, traveled with friends
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6  Thank VMaureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

I'm bothering to write this review because I got freaked out by the negative reviews just days before I was to visit this location. So, here's the skinny on this place - I bought it at a great discount, so I wound up paying about $125.00 a night, and for that money, I was thoroughly satisfied. Had I paid the full $500 a night, I would have been really upset. I'll get the negative stuff out of the way first. At first the place looks beautiful, but upon closer speculation, one can see it is falling into disrepair. The pools are not heated, so they are like ice, and, in a 70 degree climate, it's hard to justify getting in a pool with such a cold temperature. The main hot tubs near the pool are hot, but the bubble jets are broken. The private hot tubs take a very long time to heat up and the bubbles don't work there, either.
There is a possibility you will have visitors in your room in the form of bugs and vermin, I did not experience this but another guest of the hotel did.
And be aware of some things - this is not a full-service hotel - there is no food on site, nor is there a little store where you can buy groceries or suntan lotion or aspirin, Pepto Bismal, or things like that.
You can order food from the surf colony below, but it takes a long time to get to you.
There is coffee and tea in the morning in the main kitchen.
Now, for the good stuff. The place is immaculate, despite the visitors I mentioned earlier, they are not due to uncleanliness on the part of the Hacienda. The rooms are astonishingly beautiful, and the showers are like nothing I've ever seen.The staff is very friendly and willing to help, if anything is broken or not working they will try their hardest to try to fix it or sort things out, and quickly.
The view is absolutely incredible, you are out on a peninsula, so you can see all around you for miles. I had the good fortune of experiencing the most beautiful sunset I have ever seen. And there is a town with all amenities including drug stores, souvenirs, grocery stores, and good restaurants (best pancakes at Cafe Lix, lovely atmosphere at Hotel California) called Todos Santos, that is under a 15 minute drive North.
I think what the staff of the Hacienda is facing is an owner who no longer cares about the property and is not willing to invest more money in it, so they are the poor people who have to deal with the fallout. If you are going to visit this place, please do keep this in mind - don't take it out on them - they are at the mercy of the man who bought the place, but now neglects it.
Still, I'm giving it 4 stars because I had low expectations from the other bad reviews, so I was pleasantly surprised. If you got this hotel on a great deal, it's totally worth what you paid - there's nothing to complain about - you've been warned - now just relax, have a shot of tequila and enjoy the view!

Room Tip: All the rooms here are beautiful and have ocean views, and the bungalows have their own pools and ho...
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  • Stayed: February 2013, traveled with friends
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11  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

I really wanted to give this a 5 star rating, but in fairness to others who have yet to come here I can't. If you are looking to be waited on with amenities and all the functions of an all inclusive or brand name hotel, this is not for you. If you are an adventurer, like to meet new people, work around little gliches, and just enjoy a good sunset....welcome home!!!

The place is stunning! We stayed in the North Penthouse, which is the most beautiful of the rooms. The main patio overlooks the coast and ocean the side overlooks the ocean and bar. Keep the doors closed at night or the bugs come in! :)

Yes, things are broken in the kitchens and some of the areas could be greatly improved. I would not pay full price, but a Groupon made it well worthwhile. Remember to not drive there at night for it is almost impossible to find. Also, get your groceries in Cabo or La Paz (by a sponge too). This is a somewhat remote location. Also, GET AN SUV!!! The dirt roads to the hotel are rutted and bumpy.

There are several restaurants within 5 km that are great. Look for the one on the dirt road entrace to the hotel with the two airstreams in front. The chef is on an exchange program from Napa Valley. Her organic and reasonably priced food is great. Beer & Art is quite an experience you won't forget. The food is outstanding (lobster stuffed with scallops and shirmp ceviche tostadas). The sister hotel, Surf Colony has decent food, great staff and a bit overpriced.

We had a great time and met some really fun adventurers as well. The two house cats are really sweet and greet all the guests (they love smoked marlin). On New Year's Eve, we cooked dinner with a group and brought in the New Year watching the fireworks off Cerritos Beach. Don't miss the sunsets, they will take your breath away. We will be going back again for sure!

Room Tip: North Penthouse with the two person shower and HUGE bathtub...incredible views as well.
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  • Stayed: December 2012, traveled as a couple
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4  Thank crazyd0glady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

We stayed here for 5 nights over the holiday for a special anniversary trip. Although the location and hotel are pretty, it was very disappointing. It is important to know that MANY things are NOT working at the hotel and also we were told there are no immediate plans to fix the problems. For instance, after preparing a meal to bake in the kitchen, we discovered the oven does not work, nor has ever been working. Plan B was grilling out on their outdoor grill, only then we discovered that the grill does not work either, apparently for over a year. The worst thing to us was that the pool and "hot" tubs were NOT heated and were way too cold to use during our entire stay. In addition, the advertised "mini-kitchen" in each suite in reality does NOT have any dishes, silverware, toaster, nor a coffee pot as advertised on their website. For this hotel to advertise as a "luxury boutique hotel" at the prices they request, there is no excuse for the property to not be in better condition to meet their advertised promises.

  • Stayed: December 2012, traveled as a couple
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19  Thank We2LoveMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this reviewResponded June 18, 2013

After reviewing your comments, we are happy to inform you that The Hacienda Cerritos Luxury Resort Management Team has been restructuring and working hard to repair any past problems. Improved communication between location staff and management in the US being the top priority. We apologize for any disappointments or poor service that you may have experienced. Under new management and direction by the owner, we can assure that the conditions and experience will be optimal moving forward. Please feel free to contact us to discuss how we can better accommodate to your needs. We appreciate you taking the time to relay your experience.

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Reviewed December 14, 2012

My husband and I stayed in the North penthouse. It was awesome!! I can't describe how spectacular the property and the rooms are. Our bathroom was the size of a small apt! and we had ocean vews from all around our penthouse. Gregorio, the property's bartender, was so kind and helpful and always smiling doing anything to make our stay special. The Hacienda is just beautiful. My husband and I had a great experience here celebrating our 2nd year anniversary.

  • Stayed: December 2012, traveled as a couple
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1  Thank LifeisBeautiful1626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

We arrived just in time for sunset on a Thursday at the end of November, and everyone (group of 6) was blown away by Hacienda Cerritos. The courtyard was beautiful, and coming through it out onto the ocean view took our breath away. There was a feeling of "I can't believe we're staying here" the entire trip. We stopped by Wal-Mart on our way up, and spent just over $100 for all 6 of us over 4 days. We liked cooking and making our own drinks better than the all-inclusives, and the view never got old.

The drinks at the pool bar are expensive and slow, but made from scratch, so worth it. The beach below was perfect for any type of way you want to spend your time (swimming, surfing, relaxing, etc.) Massages were cheap, and you can watch american football at the bar. Arturo was also a great host given the amount of resources he has.

Granted, the water didn't work some of the time, we never had a hot shower, only one hot tub worked one night, and we got eaten alive by mosquitoes, it was completely worth it to stay at such a beautiful place.

If you can get the travelzoo/groupon deal, do it.

Room Tip: All rooms are great, but the dowstairs North Suite one was the best in my opinion.
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  • Stayed: December 2012, traveled with friends
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3  Thank mikaelroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Cerritos Boutique Hotel

Address: Los Cerritos Beach, Km 65, Todos Santos 23300, Mexico
Location: Mexico > Baja California > Baja California Sur > Todos Santos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #9 of 16 B&Bs / Inns in Todos Santos
Price Range: $424 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Cerritos Boutique Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Hacienda Cerritos is an exclusive boutique hotel that is located on a private bluff right on Cerritos Beach. This is the ultimate Mexican getaway. We are just 40 miles north of Cabo San Lucas and just down the road from the historic artist colony of Todos Santos. Cerritos Beach is world renowned for exceptional surfing and is the perfect destination for a family vacation or solo hiatus in paradise. ... more   less 
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