When we booked our trip to Tijuana for my wife's surgery, the medical tourism company told us we would be staying at the Marriott. Two days before our trip they called us to let us know that the Marriott was overbooked, and we would be moved to the Palacio Azteca. Initially we were nervous about being switched from a "name brand" hotel to the Palacio.
As it turns out our concerns were completely unfounded. The Palacio Azteca is a beautiful, clean, safe hotel in a great neighborhood. Everyone from the doormen to the wait staff in the restaurant to the housekeeping staff was extremely friendly and accommodating. Small example: at one point I with my limited Spanish went to the front desk to ask where I could find a pair of scissors, the concierge pulled a pair out of a drawer and let me borrow them on the spot.
The rooms are bright and airy, with nice neutral furniture. The windows open, which is great! The bathrooms are a little small, but very nicely equipped. The TV has plenty of English channels to choose from. A hint: if you're watching a channel and the audio is in Spanish, hit the "Idioma" button on your remote and it will show you if English is available for that show.
The restaurant is great, but the prices are a little high. Excellent food can be found just outside the hotel as well. There is a 24 hour restaurant on the adjacent corner which is fantastic (Try the Combinacion), and the best tacos in TJ are two block east at Las Ahumaderas. This "Taco Alley" was featured on No Reservations with Anthony Bourdain.
Sorry for the length of this review, but I have strong, great feelings about the Palacio Azteca. We will book there again when we return to Tijuana, and suggest that you do as well!
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