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“Classy hotel with great service”

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Palacio Azteca Hotel
Ranked #18 of 44 Hotels in Tijuana
Reviewed February 24, 2013

My friends and I stayed a night at Palacio Azteca on a Saturday night, and I must thank their great service for making our stay comfortable. It was our first night ever in Mexico, and without their service, our stay in Tijuana would have not been as enjoyable.

The hotel is in a central location in Tijuana, and it has a very modern, sleek exterior. The lobby also mirrors its exterior, with a very modernized and clean look. The hotel also has a high-class restaurant inside, with the usual amenities one might find in a hotel such as a pool and a gym. For its price, I was thoroughly impressed.

However, the reason I give it four stars is that the our room was a bit outdated, and definitely wasn't the highlight of our experience. Mind you, the rooms were still quality, and I wasn't disgusted or grossed out by any aspect of it. But I was left disappointed when I saw that the room was more reminiscent of a Motel 6 room rather than one in a world-class hotel. Still, for it's price, it was decent.

I must mention that their service was top-notch; not only did they have to deal with our limited Spanish, but took care of our transportation and made reservations for us. It may not seem much, but for a group of people in a foreign land for the first time with limited communication skills, it was a huge deal.

Great stay, great value, and great experience.

  • Stayed: December 2012, traveled with friends
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1  Thank SJN1788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this reviewResponded August 8, 2013

Dear friends, we are very grateful to share their experience and we have chosen to spend their first night in Mexico, hope that you return often and continue to give witness that Tijuana is a great city to visit. We share that we are about to start a renovation of our rooms with what we earn that point surely now we lacked. Thanks again and I hope very soon. Greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (196)
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95 - 101 of 196 reviews

Reviewed January 30, 2013

Very easy check-in. Staff is friendly and very helpful. Rooms were very clean and made up in a timely fashion. The price was very fair and competitive. Free shuttle service around town, to the border or airport. Room service with good prices. Full service restaurant and bar on premises.

This was my second stay at this hotel and I will go back when I go to Tijuana.

  • Stayed: January 2013, traveled with friends
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1  Thank cabopapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

We had the most enjoyable New Years celebration at this hotel. Since we normally stay home over the New Years and celebrate at home, this year we decided to go out and enjoy the passing of the old year into the new. We didn't want to be driving afterwards nor have friends and family do it either. So for $125 total each, we had a very nice room, dinner, all night celebration including 3 different live bands, dancing, all you could eat and drink (yes, beer and liquor) then the next morning an outstanding buffet breakfast. We were able to take our grandchildren as well at no extra cost and they had a free playroom and ninera. Checked in at 1pm and the free valet parking took care of my expensive car, so I didn't have to worry about that. We were able to check out on New Years day at 1pm as well, so were not rushed at all.
All in all it was a great experience at a great hotel and wonderful, helpful staff.

  • Stayed: January 2013, traveled with family
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2  Thank jmnotary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

I stayed here overnight while my wife had cosmetic surgery. Better than expected. Comparable to a Holiday Inn.

What was good:
Free valet parking
Pharmacy and convenience store across the street
Close to major business district with museums and medical centers
Nice lobby
Internal corridors
Safe environment, good door locks
Great satellite TV
Good hot shower with good pressure

Could be improved:
Staff didn't speak any English
Noisy; some road noise and some loud people in nearby rooms
Beds very firm

All in all, a very good value. I paid $70 for an upgraded room. My priority was to find a safe, clean, comfortable room. If you don't mind some loose fixtures and occasional peeling paint, this is a fine place to stay.

Room Tip: I think the $70 rooms are more spacious and have nicer fixtures.
  • Stayed: January 2013, traveled as a couple
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Thank InOrangeCountyCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

I was here to spend a quick night in Tijuana before I went to a family's house the next day, the lobby was nicely put together and beautiful. I thought it would be a nice stay. But then I was escorted went to my floor which was HORRIBLE. First of all, when we got up to our room floor, the entire floor smelled like someone had been smoking weed there for the past 2 weeks. My room was nice and tidy though and didn't share the same smell as the rest of the hotel floor so off to bed I went. At around 3 am I heard a couple who couldn't quite keep it down upstairs. I mean the walls are definitely NOT sounds proof. A complete DUMP!

  • Stayed: August 2012
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4  Thank IreneRuvalcaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

Aside from leaving the horroble hotel sevilla we found this hotel & the prices were a lil high but we were tired & needed a room asap. The front desk wasnt too friendly & on top of that she gave us keys to a room with people in it. Once we got settled in our own room all was forgotten. Rooms are great, clean, & comfortable.

  • Stayed: October 2012, traveled with family
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Thank saramezas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012 via mobile

This place is a little off the beaten track although convenient for Tijuana's gourmet restaurant scene and the must visit CECUT arts center.

The hotel is bright modern and comfortable and amazing value if booked from Priceline or the like.

I would have liked a small fridge in the room, but that apart was really happy with this place. Highly recommended.

  • Stayed: August 2012
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Thank patisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacio Azteca Hotel

Address: Boulevard Cuauhtemoc sur Oriente 213 | Col. Davila, Tijuana 22044, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 44 Hotels in Tijuana
Price Range: $87 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palacio Azteca Hotel 3.5*
Number of rooms: 201
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