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“Pleasant Experience”

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Palacio Azteca Hotel
Ranked #17 of 43 Hotels in Tijuana
San Diego
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Pleasant Experience”
Reviewed July 5, 2011

We were in Tijuana for an event and the Palacio Azteca was centrally located for our needs. We were very happy with our stay. The room was very clean and comfortable. Beds were a little hard, but not terrible. Lobby was comfortable and we spent time sitting there and people-watching. There were all types of parties, conventions and events happening. The hotel is also used by pilots and flight attendants- so it was quite busy. Pool area was a little dated- but kitchy! The front desk staff was very helpful. All in all a good experience- we hope to stay here again some day.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank trvlmaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Greek first
  • Portuguese first
  • Spanish first
  • Any
English first
CALIFORNIA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 18, 2010

Hotel rooms are clean front desk personnel is always pleasant and helpful. We had the Sunday Brunch there TOTALLY NOT WORTH IT Service for us was poor we had to ask for everything the waiters didn't come around to refill our coffee we had to get up and call them over and I even got up once and just served my self from where they had the coffee, Food was not hot just warm, cashier was rude did not make eye contact didn't even say good morning, how was your breakfast. Only handed me the bill for $84.75 for 4 adults 1 child, too much in my opinion for what we got I don't mind paying for a good service but this was far from it. Also put the chain lock on your door housekeeping came around 9am and opened the door and she didn't even knock on the door before opening. would recommend to stay not to eat

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JALTEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downey, CA
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 9, 2007

We booked a room here Friday evening on the hotel website for Saturday night. We checked in around 12pm and everything went smoothly. They charged for the room at check-in which I found odd but they said its their policy, not that I minded. We got up to the room and found it to be very clean and spacious! The room was so quiet and I know there were other people staying on the floor but we didnt hear a peep. My only complaint would be the shower head was kind of funky but nothing too bad. Cant beat the stay for the price and location. We felt very safe and the staff was very attentive.

  • Liked — Cleanliness, location
  • Disliked — shower
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank kharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 2, 2006

The room was in excellent condition and very clean. The grounds were also imaculate. I was sick for a day while I was there so I ordered room service. I expected an extra charge. Well great surprise, there wasn't any! Not like in the states where you are charged "two prices" for room service. The restaurant food was very good, and room service was 24 hours a day. The staff bent over backwards to make you feel comfortable. The location was exactly where I needed to be. The bed was king size and very comfortable. I am looking forward to staying there again soon!

Beverly McCarter
North Carolina

  • Liked — The whole package.
  • Disliked — Water did not get very hot.
  • Tips/Secrets — Stay here for a secure, clean, comfortable place to be.
  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Beverly56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 25, 2006

We were looking for a nice hotel in Tijuana that wasnt too expensive. After looking around we found Palacio Azteca we stayed a friday night to saturday morning we paid $80 a room. I thought the hotel looked lovely. Our room had a queen size bed with a 32in tv there was a table with chairs and air conditioner. Our restroom was nice with a tub and had a basket full of shampoo, conditioner, lotion, shower cap ect. There was a closet where there was a safe an ironing board, iron and blowdryer. Our room overlooked the pool. It was a pleasant experience.

  • Liked — That it was so clean
  • Stayed May 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wil N Erika V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacio Azteca Hotel

Property: Palacio Azteca Hotel
Address: Boulevard Cuauhtemoc sur Oriente 213 | Col. Davila, Tijuana 22044, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 43 Hotels in Tijuana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palacio Azteca Hotel 3.5*
Number of rooms: 201
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