We traveled to Tijuana for medical tourism with Dr. Campos Leon (by far, the BEST plastic surgeon.) This hotel was recommended to us by my surgeon, as it is just two blocks from the clinic.
The service here was exceptional. Because I had surgery, we didn't leave the hotel very much, so we ate just about every meal there and spent most of our days in the room. We had excellent service from Kathy and Pedro in the restaurant. They were very accomodating to our requests and always very quick.
We don't speak any Spanish but there was always a hotel employee that was able to communicate with us in English.
I did read previous reviews, so we brought our own towels to use. The beds are very firm and the pillows are pretty small, but other than that we had no complaints about our room. The bathroom was great, the shower is a walk in shower and is large enough to move around. They do provide 2 bottles of water in the room every day, as well.
There was never a time we felt uncomfortable or unsafe in the area or in the hotel. We ventured out and walked a few blocks at times, during daylight of course. As a previous review mentions, there are always taxis across the street to take you to other destinations.
If you are traveling to Tijuana for medical tourism, I highly recommended Hotel Real del Rio. They made our experience very accessible and easy.
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