The service we received at this Holiday Inn was mediocre.
1. Excessive Noise. The noise from the street never stops, you need earplugs. Also we had a bunch of teenagers next door screaming, running, banging the walls and the door between our room, after numerous complaints to reception they settled down just a bit but they carried on.
2. The ice machine was out of order. I stayed on the second floor and I had to go hunting for this thing all over the building just to find out that It was on the ground floor behind a closed door, it may not seem like a big deal but I had back surgery and all of this was a huge undertaking and inconvenience.
3. The TV had so much static and when there was no static the colors were so dark, it was unbearable trying to watch TV.
4. They won't allow you to have food delivered to your room from the outside you have to go to the lobby to pick it up.
5. Their room service menu doesn't have prices!!! You either have to ask for the prices of everything you might want or wait for the surprise, I asked twice for prices and they got an attitude, I told them I need to know ahead of time so I know how much I'd owe.
I ordered chicken wings and pasta, about 25 minutes later when I am supposed to receive my meal they call me to tell me that they were out of chicken wings, what??? You couldn't tell me that, they said to me, sir you can either change your order or cancel, just like that no being apologetic or anything, so I said fine let me get the "Arrachera Tacos", ok sir it will be about 25 minutes, again I was astonished by their lack common sense.
In all we will never come back to this place and we will not recommend it to anyone we know, we have stayed at other Holiday Inn's in Mexico and in the US and this one takes the prize, the worst service.
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- Also Known As:
- Fiesta Inn Tijuana Hotel Tijuana
- Fiesta Hotel Tijuana