We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible service, mediocre food”

Applebee's Rosarito
Ranked #395 of 661 Restaurants in Tijuana
Cuisines: American
Restaurant details
Reviewed May 9, 2014 via mobile

I went with my 4 year old son for breakfast. He ordered a strawberry lemonade and child hot cakes plate with bacon. It came with horrible sausage. My sirloin with chilaquiles and fried eggs came with scrambled eggs. I asked for a coffee refill twice and after 20 minutes asked for the third time to the manager and got it. The worst was when I got my check and saw we were supposed to get juice with the child's meal and a fruit plate with mine, neither of which we were even offered or given. The waitress offered to send both home with us in a doggy bag, to which I said no thank you. I again asked to see the manager and he apologized and removed the 69 peso child's meal and said they are really trying to work on their service. I appreciate the discount but would have preferred to have the juice and fruit for my son. I have had burgers here for lunch before and it's been good thus the two stars instead of one. I'm very disappointing experience today.

Thank dcilliers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (35)
Traveler rating
Traveler type
Time of year
Language

13 - 17 of 35 reviews

Reviewed January 5, 2014

We use to go to this place 1-2 times per week for lunch. The customer service has definitely declined and pricies have gone up by 20 percent. When we go there now, all the staff seems to be on a vey long lunch and ignoring all the customers in the resturunt. When you asked for refills or more napkins they just ignore you, food quality is good. We are going to try another applebe. The place ha less of a cround probably because of the lack of customer service

    • Value
    • Atmosphere
    • Service
    • Food
Thank cabo90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

To start off, no colors for my son to play, we were never offered the free coffee and oj, they asked us to pay for other drinks, no chips or salsa, there was only one other table that was seated and the waitress took for ever, she did not write any order and came back to ask what we had ordered 3 times! We got the small pancakes first and then we got the main plate, there was flys in the restaurant I had to ask for a secon set of pancakes because of flys, as we finished all the plates piled on the table no one came to clear the table or to offer is more coffee or anything, we got up and as we are at the door the waitress asked us "if we wanted the check" omg!! If anyone would like pics I have them just ask, I lived in Rosarito for 7 years and never had such an experience, I can't tell any of my friends about this place!

    • Value
    • Atmosphere
    • Service
    • Food
Thank Arturoivanserna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

I have filed complaints with the corporate company regarding not one, but TWO visits to this Applebee's location in Rosarito Beach, MX where on both instances I found hair in my food! This is just unacceptable... It's not just that, but I've been to this location a few times with ok service... From an earlier visit, on my receipt you can fill out a thing online to receive a 'free 'order of wings.. Well, what they don't tell you is that you have to purchase something in order to get those 'free' wings - I told them that it's illegal to offer something for 'free' and require a fee or a paid purchase of something...
I am still communicating with the head office to see what they might do to compensate me for my horrible experiences... Hopefully not a gift card or a free meal.. as I won't visit that location again..
STAY AWAY FROM THIS APPLEBEES... It's horrible !!!

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank The_2_Baja_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2017
Google Translation

    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Applebee's Rosarito also viewed

Tijuana, Baja California Norte
Tijuana, Baja California Norte
 
Tijuana, Baja California Norte
Tijuana, Baja California Norte
 

Been to Applebee's Rosarito? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing