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Reviews (289)
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Reviewed July 13, 2014 via mobile

I found the next best thing in Tijuana. This hotel is amazing. Their service is great especially at the Plaza Cafe staff is super nice and attentive to your needs.Reception might need a little extra help. Rooms are good with the exception that beds are very low to ground but they give you a duvet, extra sheets and extra blankets and might I add a beautiful view out the window. Very clean pool area with nice seating to enjoy your day. Parking is plenty with a small fare to pay ($1.50). Security all over hotel to ensure you safety in hotel which is a bonus. Just stay here. This place is great! I will never stay in Rosarito again.

  • Stayed: July 2014
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4  Thank Jo_Eee_04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014

Great experience staying in the Grand Hotel Tijuana. I was on the 16th level and had a beautiful view of a golf coarse. I couldn't sign on to the internet in the room right away however I went downstairs to the lobby signed on there and then it worked in my room.

Changed my stay duration twice and they didn't give me any trouble and refunded me for paying for more stay. The staff was also very friendly and accommodating.

  • Stayed: May 2014, traveled with family
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2  Thank Kary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo D, Manager at Grand Hotel Tijuana, responded to this reviewResponded June 29, 2014

Kary R: Dear Guest, we are proud of reading comments like yours. we take great pride when sharing them with our co-workers. Your insights remind us of our permanent commitment towards complete guest's satisfaction. We are looking forward for your upcoming visit to our property. Thank you for your preference and cooments.

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Reviewed May 24, 2014 via mobile

Our Second time staying at The Grand Hotel Tijuana. Upon check in they sent up to room 1810 And The room had not been made up. So I called down to the front desk And they were very apoligetic. They then upgraded us to an executive suite on The 31st floor with a city view. The hotel is older but is kept up very Well. Some of The details I like about The executive suite is that aside from The little botles of shampoo, conditioner sewing kit etc, they have tooth brush and a razor.
Also The Executive suite comes with a complemantery Happy hour from 6-9PM and a breakfast from 6 to 10:30 AM. My Girlfriend And I are here for a cosmotoligst convencion that we anually attend.
All in all I like to stay here a The Grand Hotel Tijuana. Also a block west of The Hotel is a brand new mall named Chaputepec plaza. It's full of trendy new cutting edge restaurants. Another thing about The Grand Hotel Tijuana, The Security here is excellent. Staff is helpful And every maid goes out of their way to ask you if you need anything.

Stayed: May 2014, traveled as a couple
1  Thank Valdezmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo D, Manager at Grand Hotel Tijuana, responded to this reviewResponded June 29, 2014

Valdezmark: We have a great commitment towards our hotel's standars. I'd rather think as an exception rather than the rule, on the unfortunate mistake with your unmaid room. Since we strive to meet and exceed guest's expectations, providing an upgrade to Grand Club, was the proper manner to solve the matter. We thank you for your comments towards our service and wonderful location. I am proud to announce we are staring our hotel's remodelation this july 2014!

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Reviewed May 12, 2014

April 13 I had major surgery (elective) in Tijuana. My Doctor Dr. Castillo, referred me for aftercare and recover to The Grand Hotel's 11th floor that has been totally converted to a like private hospital recovery rooms called Grand Care. Wow This made the worse part of my decision a breeze. My room for all purpose was like a first class hospital room including the bathroom with complete handicap facilities. When you are recovering that is so very important. The 3 gals that staff this floor could not have been kinder. They seem to know what I needed before I did. I was traveling with my husband, no problem they just brought in a bed for him. I travel with my own tea no problem contrast carafe with hot water. Room service is handled by them when you want it. Extra towel magically appear. I was so Happy I will be back later this year for a 2nd procedure that I was dreading simply because they have made recovery so pleasant. But the cherry on the top is we drove, and they issued us a medical pass and we spent 15 minutes in line going home crossing the boarder in a special line instead of 1 hour and 30 minutes. YIPPIE see you soon and thank you so much.

  • Stayed: April 2014, traveled with family
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5  Thank califblonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo D, Manager at Grand Hotel Tijuana, responded to this reviewResponded June 29, 2014

Califblonde: We thank you for the time in writing about our property and our services. We are proud to read every sentence in your comments. As part of the remodelation program that we have stared in our property, Grand Care, a new18 units on the 11th Floor, seems to be the perfect and awaited answer that Grand Hotel Tijuana, provides to the Medical Tourism segment, that our destination demands. Every single staff memeber in our hotel, as well as the Grand Care staff members, are service oriented. We are happy to read that we have reached our goals on terms of guest satisfaction. You made us fell very, very proud of what we do, for that... one more time, We thank you!

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Reviewed April 29, 2014

I Stayed at the Grand Hotel Tijuana for 3 nights. The room had a good size, however it is somewhat old. The beds are not that comfortable, the rug needs renovation. The bathroom was ok and the shower was the best part of the room.
The hotel have some restaurants which are very good, the morning buffet is great and the Hacienda restaurant was also very good. The overall service of the employees is outstanding, even though they had a lot of work as we were many people staying in this hotel for an academic conference.

Other advantages is that it is located in an area with several restaurants at a walking distance which offers more eating options. It is close (15 min aprox. by car) to the airport and to the US border.

As a tip I recommend you to ask for a room with the view of the golf course, which is very nice.

  • Stayed: April 2014, traveled on business
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2  Thank Teretrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardo D, Manager at Grand Hotel Tijuana, responded to this reviewResponded June 29, 2014

Dear Teretrev: Thank you for sharing your comments on tripadvisor. Grand Hotel Tijuana is starting a remodelation program. Pool and jacuzzi are one of the public areas in which we already have made wonderful changes. We have done a full change on Grand Care, a special floor for Medical Tourism. Now we are starting Main Lobby and Hotel Rooms. We will be happy to welcome you again and offer you a tour and enjoy the the changes in our projects.

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