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“Horrible Customer service!”

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Days Inn Villa Fontana
Ranked #29 of 37 Hotels in Ensenada
San Diego, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible Customer service!”
Reviewed August 24, 2012

Villa Fontana is located in the heart of the Ensenada tourist center. I booked a two queen size beds for one night.
Pros:
The location. Its a perfect place to walk around the center
Free parking available (one car per room)

Cons:
1) The rooms smell like humidity and have little ventilation. The rooms lack proper lighting; however the room seem clean. Also, don't expect a modern TV (still carry CRT TVs). They have functional AC but is not very effective.
2) They have two parking places, one located in the hotel and the other around the corner. The hotel parking is limited on size, and any surplus car are placed on the nearby parking. As expected, they are not responsable for any damage or theft to the car, and if you park on the surplus parking lot, they keep your keys (Beware!).
3) The worst part and the reason I give Fontana one circle was customer service. The gentleman who seemed to be the manager was rude and lack any personal skills (A gentleman from Veracruz and I will add a name later); We booked a room for three people/ 2 beds and at the time of checking they charged us again for the third person. Upon asking about this, the manager said "why don't you just pay extra" with an aggressive tone. At some point he inferred that there were many other guest trying to book their hotel. We didn't want to lose the rest of our day and ruin our evening (This is what reviews are for!) Horrible customer service!
As a side note, this hotel rebranded themselves from Day's inn to Villa Fontana due to previous legal litigations.

My background:
Local tourist of my state.

TL;DR
Bad customer service. Do not recommend. Better pay a little extra an go to the Corona Hotel or El Cid (West Western). Would not visit again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Antonio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
London
Level Contributor
105 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 23, 2012

The location is great -- right in the middle of the tourist quarter and close to restaurants and bars. Parking is available on site, but it is very tight. We asked for a room by the pool. It was a decent size, with two comfortable queen beds, with dated but clean furnishings. Aircon was a bit noisy and not very effective, but the nights were cool anyway. The pool was nice for the two hours that we had it to ourselves (before the families arrived in the afternoon), although the water was cold. Staff were friendly and helpful. They provide a light breakfast of coffee and pastries.

Room Tip: The rooms in the parking lot didn't look very nice. The best rooms are upstairs (no lift). But i...
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank superhoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 20, 2012

I was there this weekend for the carnival and first of all the rooms smell bad especially the beds. Second the pool is only opened certain hours. I think for the overpriced room you are paying you should at least get to stay in the pool as long as you want. The only thing that I liked about this hotel was the location. There is alot of bars around this hotel. Finally the hotel prices are way to much to be paying for this two star hotel

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cristian707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 13, 2010

It's in the best spot good clean happy to stay there again

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristilouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Centro,CA
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 12, 2010

We just got back from a wknd stay at Villa Fontana and had a fabulous wknd!! We bought a wknd package that included 3 meals per day at local restaurants, winery tour tickets, and our rooms. As we arrived we were well received with a small basket of fruits and water. We asked for the renovated rooms and got very nice clean rooms equivellent to a Days Inn in the US. (very nice) It's near by all. The CID restaurant for dinners was 4 star quality and delicious selections. Benito from the front desk was exceptional!! Very warm and hospitable. Promptly attended to us on all. We took another couple with us and they were complimenting us all weekend for such a great bargain find. The package was well put together!! We can't wait to try the whale watching and fishing package with Villa Fontana! We reccomend you give them a try.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank greenrocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorba Linda, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 10, 2010

I went down for a dirt bike trip. The friend who planned the trip uses this hotel, but it was my first time. It is important to take off your USA hat, and put on your sombrero when evaluating a hotel in Esenada, especially in this price range. Evaluate your priorities. The hotel was clean. I stayed in two different rooms (double and a triple) in two nights, and I can confirm that the appointments are not luxurious, but that is not my priority. The important things work, like the heat/ac, lights, and hot water in the shower. The cleaning staff was nice. The night desk clerks were easy going and helpful, too. The streets in the this tourist area are also safe with regular police car patrols. The parking is as secure as you will find with a front desk controlled gate to a lit courtyard parking lot. Aside from our dirt bikes, we also saw they had street bike tourists parked in a niche that was hidden from street view. They will let you pay to leave your trucks there if you go riding overnight, depending on space availability.

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan_from_SoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 15, 2010

Not sure which room or nights the other reviewers had, but I'm actually shocked about the positive reviews others have posted. We booked this place through hotels.com and I expected far better on the cleanliness and basic maintenance. I have stayed in many motels/hotels and resorts throughout Baja, and this place was just inexcusable. Everything in our room was broken and covered in dirt and grime. The TV didn't work, the phone was missing the cord, the bed had springs sticking through the mattress, and we couldn't get hot water for more than a few seconds before it would cycle between luke-warm and frigid cold. We notified the front desk, and although apologetic, there wasn't anything they could do since it was a very full night due to Carnival. The location is good, but I would never come here again. We came home and took showers since just staying there made us feel dirty.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drinkthekoolaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Days Inn Villa Fontana

Property: Days Inn Villa Fontana
Address: Avenida Adolfo Lopez Mateos 1050, Ensenada 22800, Mexico
Location: Mexico > Baja California > Baja California Norte > Ensenada Municipality > Ensenada
Amenities:
Free Breakfast Room Service Swimming Pool
Hotel Style:
Ranked #29 of 37 Hotels in Ensenada
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Villa Fontana 2*
Number of rooms: 45
Reservation Options:
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Also Known As:
Days Inn Villa Fontana Hotel Ensenada
Days Inn Ensenada

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