The most disappointing thing about the Peace Laguna Resort hotel is that it has such potential to be a great hotel; it is in a superb location with spectacular views of the Krabi landscape and is beautifully placed on the eponymous lagoon. Yet it fails to take full advantage of these features and there is much that undermines these positive aspects.
We splashed out on a deluxe cottage and were initially pleased with the room we were given. Despite the somewhat dilapidated air to the exterior of the building (and indeed all buildings on the complex) the interior was very nice. It was furnished in a Thai style and was extremely spacious. The view of one of the swimming pools and the lagoon was lovely. However closer inspection revealed some less pleasing features; there were stains and marks all over most walls and the outdoor shower was a bit dank, strange and didn't really give forth a steady stream of water at all. The water that did emerge was cold; there didn't appear to be any hot water option for the shower whatsoever. The same could not be said for the jacuzzi bath which we opted to use instead. Plentiful hot water, though I noticed a strange scum on the surface which was a bit disconcerting.
On our second day at the resort there was a rain storm and water poured through the ceiling of our cottage in several places. Of these leaks the worst were above the air conditioning, where it gushed onto the floor, in the bathroom, where it poured water all over the room, and above the TV. Watching water cascade into the electrical sockets of the TV was very alarming, and I phoned reception to inform them. Eventually we were told the roof couldn't be fixed and that we would need to move. I half expected to be upgraded, but was perfectly happy to be re-housed a few cottages down in a room of equal standard. Except that it wasn't! Although also a deluxe cottage, our second room had no view whatsoever and felt smaller. It also had far more marks and stains on the walls and the curtain on the patio door was hanging off the hook in a really unsightly way. Furthermore when we used the jacuzzi bath in our second room, the water smelt foul; just really, really horrid! It smelt like sewage and consequently we could not use the bath. The shower once again only had cold water and was totally uninviting given the stormy weather, but we ended up having to shiver under the trickle of cold water to try and get clean for the rest of our stay. The air-conditioning unit permanently sounded like it was breaking down when it went below 22 degrees; the noise it made was incredible and kept us up at night.
Breakfast was pretty grim to be honest. It had most of the components of hotels of a similar rating, but the food was largely dry and unpalatable. (The bacon was almost inedible!) There were at least twenty dead wasps in the pots of jam which had been partially covered. The pancakes with maple syrup were nice though! The waitresses were few and far between and seemingly rushed off their feet. Finding a table that was fully set, then getting someone to bring coffee and tea, then getting some milk was a mission in itself. The view from breakfast was lovely however.
We ordered room service on one of our days there and had cheeseburgers. They were tasty, hot and fresh, but the burgers were the smallest I have ever seen! They filled up about a third of the bun if that! We left our plates in our room and no one came to collect them. Nor did the maids who cleaned the room the next day take them away; they put them outside the door. I had deliberately not done that as I didn't want to encourage the plethora of insects outside to come to our door! Needless to say the plates remained there for the last few days of our trip, congealing and attracting ants.
One day I asked if I could borrow an iron and ironing board and was told that they would be brought to my room. I waited 45 minutes and then phoned reception again. The iron eventually arrived but the board had bits of metal poking out of it and was so hard and thin it was unusable.
None of these things on their own are a big deal, but after a while they mounted up, and having stayed in two lovely hotels prior to this one, the contrast was stark. Everything looked so shabby. There was clearly some kind of drainage problem (there didn't appear to be any guttering on the roof of the cottages) so water had stained all the outside walls by the pool a nasty black colour. The sun loungers were worn out and everything was just generally a bit tired.
It was the quiet season when we stayed at Peace Laguna so I imagine things will be a bit better at different times of the year. However the female manager at reception was fairly terse and uncompromising (although the male members of staff I spoke to were lovely) and I generally felt we had paid over the odds for an unforgettable and at times unpleasant experience.
- Official Description (provided by the hotel):
- Delightful setting with several lagoons and a great location. The Peace Laguna Resort & Spa is 4 star resort situated in Krabi, close to Ao Phra Nang Beach, and is made up of 149 cottages & rooms nestled snugly on a tranquil lake. The resort encompasses a very special blend of lush, unspoiled, tropical beauty and modern, luxurious living. It's quality and style blended with nature and is framed by a giant granite outcrop. The cottages are uniquely crafted from an embryonic spiral design and are equipped to the highest standards. Well located, only a short distance from all of Ao Nang's main attractions. Set against a backdrop of limestone cliffs around a central lagoon ... more less
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- Also Known As:
- Peace Laguna Hotel Ao Nang
- Peace Laguna Krabi
- Peace Laguna Resort Krabi/Ao Nang