Service speed was sometimes very low in the restaurant and bars. We took an all-in formula but this was not always clear whats in and what not.
Also the changing of the towels in the room was not done properly.More
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This is our favourite Asian hotel which never fails to deliver comfort and first class attention to detail. Special appreciation for the management who understand our particular needs (!) and always add that personal touch! Special mention for the Club staff who are great teachers of the Thai language and who are always super attentive and great fun! The setting is so unique nothing can match it, so glad we discovered it all those years ago.
Dear 225mob,
Warm greetings from Centara Grand Beach Resort & Villas Krabi.
We are delighted to read about your experience and we couldn't be any happier knowing that after so many years you still enjoy coming back.
I will certainly share your kind words with our team, particularly with the ladies from the club lounge.
Thank you for your continuous loyalty - we hope to keep welcoming you back for many years to come.
With kind regards,
Willem Hagedoorn
Executive Assistant Manager
We stayed at the Centara Grand last year and returned. Sometimes you regret going back to the same place twice, but not in this case. We felt the property was even better than before thanks to the newly introduced beach club COAST where we spent a lot of time. Great place for sundowners and delicious food.
Thanks to all the staff at Centara Grand for creating another unforgettable holiday!
Dear E_Z_Traveller_E_Z,
Warm greetings from Centara Grand Beach Resort & Villas Krabi.
Thank you for taking the time to write a review and for having stayed with us again.
We are proud to learn you decided to return to our resort again and that we managed to contribute to the unforgettable holiday you had.
We look forward to welcoming you back next year!
With kind regards,
Willem Hagedoorn
Executive Assistant Manager
My experience is very awsome spl the entrie to the hotel,it give us wao felling super thrill,mind blowing view, excellent water sports,food is good ,pool is very clean ,everything was good except the room services...very slow
Dear purnimakhemka,
Warm greetings from Centara Grand Beach Resort & Villas Krabi.
Thank you for sharing your experience on TripAdvisor.
We are delighted to read about how much you enjoyed your time here and hope to welcome you back to our resort one day.
With kind regards,
Willem Hagedoorn
Executive Assistant Manager
I had a wonderful stay at the hotel. the staff was very friendly and accommodating, the room fantastic, the location indescribably beautiful.
Ms. Wibunkan and her team did a great job. I ordered a birthday cake for my husband from Switzerland. on a birthday morning at breakfast, two ladies suddenly brought the cake and sang to happy birthday. It was such a wonderful surprise, even for me.
I can recommend the hotel
Dear tarenas2019,
Warm greetings from Centara Grand Beach Resort & Villas Krabi.
Thank you for sharing your experience on TripAdvisor.
It is wonderful to read about how much you enjoyed your time here with us and pleased that the surprise birthday cake was a success.
We hope to welcome you and your husband back to our resort in the future.
With kind regards,
Willem Hagedoorn
Executive Assistant Manager
I would like to comment on the front-desk for not telling housekeeping to clean our in-room dining. I told the reception at 8 pm to clean my room. However, the reception has questioned whether the room has not been cleaned or not from the normal services. Actually, they should just clean all over the room when the guests want to. When I came back to the room at 11 pm, the dishes were still there. It's not the service from 5-stars hotel I should have received. In addition, I would like to request for the medicine which was paracetamol, a normal medicine, at 10 pm, the reception informed us that there was a policy of not giving the medicine to the guests by themselves. I understand that. However, they informed that I need to pay Baht 3,000 for the extra charge of calling the doctor to the hotel. I don't understand why don't you have the first-aid staff (nurse or anyone else) for 24 hours. Do the guests need to pay Baht 3,000 for paracetamol?
Please IMPROVE your service mind to all staff.
Dear nieceynice,
Warm greetings from Centara Grand Beach Resort & Villas Krabi.
It was very disappointing to learn of your recent stay experience with us.
I'm very sorry to read that your request for housekeeping was not followed through and I am afraid an honest miscommunication was the root cause of this. Nevertheless, this should not have happened and for that I sincerely apologize.
At the resort we have a nurse on duty every day from 08.00-17.00 hrs. who can provide simple medicines and medical assistance. As our Front Office staff does not have a medical background they cannot give out any medicine, even over-the-counter ones. Some guests have a medical history/background to allergies or side effects.
In case of emergency there is a doctor on call service available 24 hours.
Once again, I would like to thank you for your comments and would like to assure you that these are being used to further improve the services in the hotel.
With kind regards,
Willem Hagedoorn
Executive Assistant Manager
