Me and my boyfriend choice this beautiful hotel for our last 3 days in Ao Nang. After exploring Krabi, Railay, and taking different day tours for 2 weeks, we thought it will be an excellent place just to chill, do nothing and enjoy. Being familiar with Centara Hua Hin, i thought this hotel will be as excellent as the other. Well..
The hotel is beautiful over all. Fantastic and quiet location, accessible only by speed boat or longtail boat. The rooms are big with big terraces. Clean. It has around 4 restaurants within the resort ( reasonably priced), breakfast is very nice too,2 swimming pools. The beach is clean and easily accessible.
The only thing that we were very disappointed was the service. Not even one day out of three, we were satisfied. On our first night, we went to Thai restaurant. We were lucky to get the full set table. The whole place looked a mess. The old-ish lady was running around like crazy taking the orders. It looked that she didnt know what she was doing and looked completely lost. After we finally ordered, we waited 15min for our drinks to arrive. Not to mention, that the food arrived 2min later and was cold :( There were around 4 tables in the room that needed to be cleaned after the people left. No body was taking care of that for long time, despite people waiting to be seated.
After paying a bill, we decided to have a little dessert in the room from their in room service. We ordered apple tart. It was 21.40h...it arrived 23.20h!!!!!! Seriously???? I was already in my pjs and half asleep!!!
My last drop was the next day. It was raining and for lunch we decided to order ....again in room service. My boyfriend was on the phone ordering a Phad Thai for me. He repeated twice no onion and spring onion. When the food arrived after 30min, guess what? It had onions and spring onions in it!!! And that was it! I called the person from the room service and literally called them incompetent. I do apologise, cause i was a bit rude. In any case, Phad Thai arrived the way i wanted within 7min. I was happy. I handed the dirty plates to the room cleaning lady...they were still laying on the floor next to our room till the time we left the next morning. 5 star hotel????
In any case. Me and my boyfriend work in the same field and we were observing what was going on a lot. This hotel needs a good person to manage it. It didnt seem that they have enough staff to run it. Or people who would speak well english. Even at the pool bar it was always a mess, cause everybody were doing what they wanted. Theres no organization, everybody's lost.
To sum up: beautiful hotel with a crappy service. First impression wow...and after it was getting a bit annoying as we were less and less satisfied.
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- Also Known As:
- Centara Grand Beach Resort & Villas Hotel Ao Nang
- Centara Grand Beach Resort And Villas
- Centara Grand Beach Hotel
- Centara Grand Beach Krabi
- Central Krabi Hotel
- Central Krabi Bay Resort
- Central Bay Resort Krabi
- Centara Grand Beach Resort & Villas Krabi Ao Nang