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“Great for family holiday”

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Centara Grand Beach Resort & Villas Krabi
Ranked #4 of 108 Hotels in Ao Nang
Certificate of Excellence
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great for family holiday”
Reviewed April 1, 2013

We spent 1 week and really enjoyed it. Yes, it is a little bit expensive and yes the dependence on the shuttle boat can be a little frustrating but overall the good outweighed the bad. Great location with lovely beach and nice pool. Our room was ok but probably slightly overdue a makeover. All the staff were very pleasant and friendly, particularly the towel staff by the pool. We ate several times at the restaurant by the pool and it was good. We really enjoyed the Thai buffet night but the 'surf'n turf' night was a disappointment.
Many reports regarding the monkeys on here and we had one morning where a group made a determined effort to get into the room - much to the delight of the kids! So make sure you secure your room properly.
We tried out the spa. No real complaints but it wasn't knockout service.
We tried the monkey trail over to Ao Nang. My 7 year old managed it no problem albeit carefully but it was definitely not for my 3 year old. I would say it's not for under 5s.

  • Stayed February 2013, traveled with family
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Helpful?
1 Thank IanGD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, April 4, 2013
Dear IanGD

Thank you for sharing your comments following your family’s recent stay at our resort.

It was a pleasure to read you enjoyed your stay overall and yes the rooms are being refurbished commencing in May of this year.

The monkeys are a common topic of conversation in the resort and I am pleased to see they added to your experience.

Once again thank your for your comments and we look forward to welcoming you back when you are next in Krabi.

Best regards, David Martens
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Traveler tips help you choose the right room.   Room tips (782)
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Missoula, Montana
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 28, 2013

Despite a slow start (our shuttle boat was late by 30 minutes), we had a really nice time at this expensive but gorgeous resort. We stayed 4 nights here then booked a cheaper hotel in the town of Ao Nang. Looking back, I think we wished we would have done the cheaper hotel first because arriving so late at night felt like a waste. Our room was great, double bed with a beautiful bathroom. Not very comfortable bed, but I have zero complaints. The internet did not work in our room, but that was ok. The staff went out of their way to accommodate and assist us including a surprise birthday cake and song (free of charge apparently) for our friend. The monkey trail is a great experience, but do not bring food (especially...um..bananas) as they will rob you. We booked one excursion with the hotel (4 island tour) and felt a little misled by our concierge. The tour and each island was very crowded and we spent 45 minutes at each island. We specifically were asking for something special, so my advice would be to research beforehand. However, same concierge suggested a great elephant tour (Nosey Parker),

Room Tip: Ask for a room with a hot tub on the deck!!
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  • Stayed March 2013, traveled with friends
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Helpful?
2 Thank Martin1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, April 4, 2013
Dear Martin1019

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your overall stay. I have noted your comments about the bed, and the internet, both of which are being addressed during our refurbishment plans this year.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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Adelaide, Australia
Level 6 Contributor
112 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 27, 2013

Spent 8 nights at this lovely resort recently and can highly recommend it. All rooms are ocean-facing, although they don't all have ocean views - we did, and it was great. Fantastic room, with the best shower I've ever experienced! Two large balconies (be sure to keep the doors closed so the monkeys don't get in). Accessible only by boat, so feels really safe and private. Our only beef was a slight lack of communication. For instance, we only knew about the monkey trail via Tripadvisor reviews and it wasn't until night 5 or 6 that we realised you could negotiate the rocks at low tide to and from Ao Nang Beach rather than catch the resort shuttle to the distant pier. Still, a wonderful, relaxing holiday.

Room Tip: Choose a room up high, to get the views (and the bonus of a bit of exercise)
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  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank Ouzo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 28, 2013
Dear Ouzo10

Thank you for sharing your great comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your overall stay. Yes our rooms are very generous in size and if you book a ocean facing room you will not be disappointed and the higher you are the better the view.

Once again thank your for your wonderful support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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Shiplake, United Kingdom
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 26, 2013

We had 12 nights here in March 2013.

It is an amazing oasis near to the slightly seedy town of Ao Nang. Part of the appeal is the lack of easy access. There is no road to the resort, just a slightly precarious path known as 'The Monkey Trail' or a short boat trip from the pier at Ao Nang. This lack of access means that the lovely beach is virtually empty all the time and almost exclusively used only by the hotel residents.

The resort is built within one of the rain forest national parks so it has been developed very sensitively with low rise buildings thinly spread out.

The daily visits by the local monkeys are a major attraction. Don't try and conceal any fruit because they will find it! The sunsets are to die for.

The rooms are big with large beds and excellent bathrooms (monsoon showers etc). The linen is changed every day - important in the prevailing climate.

Previous reviews have criticised the staff's lack of English but, whilst it is a bit hit or miss, the staff do their utmost to be helpful and, if they struggle to understand, will always go and find someone with a better grip of the language. The staff could not have been more polite or pleasant with beaming smiles from everyone from the the managers down to the security staff.

The food in the restaurants, whilst pricey compared to local places, is really good.There are four restaurants to choose from with differing price levels. The food in the Lotus is international style and some of the best we have tasted anywhere in the world. The Japanese restaurant is very authentic but be careful not to over order as the portions are huge.

Cheaper but equally good alternatives are the beach bar and Thai restaurant. Wine in all of the venues is predictably pricey but beer and cocktails are around average for a resort of this quality.

Everything is meticulously well-kept. The pool area is a big favourite with the most comfortable sunbeds we have had with waiter service for drinks and food running throughout the day.

The spa treatments are very upmarket in gorgeous surroundings.

This is a real relaxation and pamper holiday if that's what you want although the staff will very efficiently organise trips to local attractions and islands at reasonable cost.

Very highly recommended.

Room Tip: Some of the rooms have a jacuzzi on the balcony - good fun.
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  • Stayed March 2013, traveled with family
    • Value
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Helpful?
1 Thank BlackfeatherBerks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 28, 2013
Dear BlackfeatherBerks

Thank you for sharing your positive comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your overall stay and thank you for acknowledging the English speaking efforts and friendliness of all the team.

Our location is very special and we are pleased to read you enjoyed this as well as the presence of the local monkey population.

Once again thank your for your kind support and recognition and we look forward to welcoming you back when you are next in Krabi.

best regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 22, 2013

My two daughters and myself stayed in this beautiful property for 4 nights. That was the highlight of our trip. Staff is very helpful and always there to serve you. Top service. Our room was a bit high almost on the top but we did not mind, good exercise climbing up. Restaurants and food very good. Beach is not too big but never crowded. We used monkey trail to get to an other bigger beach Ao Nang - loved it. Monkeys are everywhere especially in the morning and late afternoon, so cute. We did feed them sometimes. Experienced a beautiful sunsets. Overall we great place to stay we truly recommend. We left sad because we are leaving but with big smile. :)

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
3 Thank Vali1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 26, 2013
Dear Vali1999

Thank you for sharing your kind comments following your families recent stay at our resort.

It was a pleasure to read you enjoyed your overall stay and thank you for acknowledging the friendliness and efforts of all the team.

We truly appreciate your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 22, 2013

The resort is set amongst beautiful limestone cliff, nice rooms and good food but that's where it ends. The service from the staff is very poor, not friendly at all. Upon a arrival after a member of stafft took our luggage to our room, he literally stood their frozen staining making it very obvious we was wanting a tip right, the look on his face was quite frightening. At breakfast when the staff bring you coffee they don't bring you milk you have to keep asking for it...really not great service.

The hotel is very cut off from the town you either have to do the monkey walk or book the boat and then a tuk tuk into the centre.

I have been to Thailand a few times now and believe me their are places much better than this, with amazing service, stunning scenery and easy access to local restaurants when you can walk along the beach to them.

  • Stayed March 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JoBYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 26, 2013
Dear JoBYorkshire

Thank you for sharing your comments following your recent stay at our resort.

I was disappointed to read we did not meet your expectation and that you found the staff unfriendly.

I was also surprised to read, considering your previous trips to Thailand, that you were not aware of our location as this information is featured heavily on trip advisor, on our website and also contracted with all our travel partners.

Once again thank you for you feedback.
.
Regards, David Martens
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Rourkela
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 21, 2013

Stayed at this resort with my family. This places really scores high with the location and scenic views but I personally would not rate it as a 5 star deluxe property. Access to the property is only by sea ( the monkey trail they say is not very safe if accompanied by small children.) so it limits your freedom to access the town. There is a complimentary boat ride to the pier every 2 hrs but you really wouldn't want to follow a timetable on a leisure trip.
Staff overall is courteous..Problems are addressed to quite in time. Food is overpriced so are the rooms. I paid USD 400/night for a premium deluxe ocean view room in high season. Would recommend to look for other properties also at this price. As a person with fair amount of travelling experience I would say USD 300 is the max what rooms are worth here.
Room Service is expensive, eg. a regular chicken burger is for thb 400, the same burger you can have at their beach side bar for thb 250.
Enjoy happy hrs at the " ON THE ROCKS" beach bar and "THE DEEP BLU" bar.

Room Tip: ocean view room is a must in this hotel. if travelling with kids, take the premium deluxe ocean view...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aps88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, March 26, 2013
Dear aps88

Thank you for sharing your comments following your recent stay at our resort.

I do not wish to sound insensitive to your comments about our prices, however I am sure you can appreciate it is all about supply and demand. We are by far, not the most expensive in Krabi/Ao Nang area, nor are we the least expensive. Also do to our unique location, which you have also stated rates us very high, incurs additional expenses in supplying all goods and services to the hotel.

We also survey our food and beverage prices on a regular basis to ensure we are in line with our competitor hotels that offer the same facilities and services. Centara also offers our Baht Bonanza program which if taken advantage, guests can save up to 50% off food, beverages and spa prices in the resort.

The room service menu is currently being re-designed and will match the same prices as in our other outlets.

Once again many thanks for your feedback.
Kind regards David Martens
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Additional Information about Centara Grand Beach Resort & Villas Krabi

Property: Centara Grand Beach Resort & Villas Krabi
Address: 396-396/1 Moo 2, Ao Nang, | Amphur Muang, Ao Nang, Krabi Town 81180, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Ao Nang
#2 On the Beach Hotel in Ao Nang
#3 Luxury Hotel in Ao Nang
#3 Family Hotel in Ao Nang
#5 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand Beach Resort & Villas Krabi 5*
Number of rooms: 192
Official Description (provided by the hotel):
Hidden away in secluded Pai Plong Bay and surrounded by emerald waters and a luxuriant national park, this five-star beachfront resort is a tropical paradise for those seeking a romantic hideaway or a relaxing stay with their family. The resort instils an air of understated luxury with generously-sized rooms and private villas ranging in size from 72 to 399 square metres and offering the option of garden or ocean views, an outdoor Jacuzzi, or a plunge pool. Designed in modern Thai style, with high ceilings, spacious living areas dominated by wooden accents, stone features and soothing colours, the rooms and villas are calm oases. Accessible by boat only, the resort offers an abundance of opportunities to relax and explore. To name a few: unwind with blissful spa treatments at Spa Cenvaree, savour Thai, Japanese, and International cuisines at one of the four restaurants, enjoy complimentary water sports (kayaking, sailing, paddle boarding – the first hour is free), lounge by one of the swimming pools while the kids are kept busy at the kids clubs, enjoy carefree days on the white sands of Pai Plong Bay. With warm waters with extraordinary underwater visibility, beautiful coral formations and an exotic marine life, the Andaman Sea is a tropical paradise for diving enthusiasts and those with a longing for more holiday thrills. The experts at the resort’s PADI dive centre provide everything that is needed for beginners, those with medium skills, and expert divers. Krabi International Airport is 40 minutes away from Nopparatthara pier which is approximately 15 minutes from the resort by boat. ... more   less 
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Also Known As:
Centara Grand Beach Resort & Villas Hotel Ao Nang
Centara Grand Beach Resort And Villas
Centara Grand Beach Hotel
Centara Grand Beach Krabi
Central Krabi Hotel
Central Krabi Bay Resort
Central Bay Resort Krabi
Centara Grand Beach Resort & Villas Krabi Ao Nang

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