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“Overbooked and stranded for 5 nights.”

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The Cliff Ao Nang Resort
Ranked #85 of 108 Hotels in Ao Nang
Singapore, Singapore
Level Contributor
106 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Overbooked and stranded for 5 nights.”
Reviewed February 7, 2014 via mobile

There should be a -100 rating for this. I'm only giving it one star because it won't let this review through otherwise.

Overbooking seems to be a common problem here. We arrived from the airport and presented our confirmation email for our 5 night stay. Staff told us they were full and had no rooms for us. They did not suggest any alternative or resolution until we prompted them to do so. Requests to see their manager was in vain, one lady told us the manager stepped out for lunch awhile, while another said the manager's offday was today.


All five of my family members stood around for 2 hours while the reception staff kept telling us they could not reach Hotel Club (our booking agency) and that their front desk phone could not make international calls (for us to call HotelClub ourselves). They spoke minimal English and trying to communicate our concerns and requirements was very difficult.

After a very frustrating long while, we had to eventually make the overseas phone call from our own mobile phone and basically settle their incompetence ourselves.

Eventually when they finally got their act together, they blamed it on Hotel Club not sending the reservation through, while HotelClub told us they overbooked themselves for the first two nights we were supposed to stay there.

The Cliff frontdesk people suggested staying elsewhere for the first two nights and coming back to stay with them for the remaining 3 nights. However we did not want to unpack and move around multiple times. The alternative accommodation they suggested and described as 'very beautiful' looked horrible on tripadvisor and had terrible reviews too.

It was an incredibly frustrating experience with The Cliff and their staff. Especially in a season where most hotels are full and a confirmation email and payment made a month in advance means nothing to The Cliff's management.

My advice is to go somewhere else and save yourself the heartache. Their focus is on profit at their convenience, not on the customer.

Stayed February 2014, traveled with family
Helpful?
16 Thank xxgwennnxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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New York City, New York
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 4, 2014

I'll preface my review by saying that I stayed here way back in 2007, so it's not exactly up to date; but since I just recently started writing reviews on TripAdvisor I felt it was important to go back and review some of my favorite spots. The Cliff is definitely one of them.

The setting alone warrants a great review….the jungle limestone cliffs that surround the property are indicative of Krabi, and you'll never tire of looking at them. The beach is only a short 7 or 8 minute walk down the road, nothing crazy.

As far as the accommodations, they are simple yet beautiful. Private showers outside the rooms are a refreshing break from the midday heat, as is the pool. And the service is great…the Thai people are known for their friendliness and the staff and management at the Cliff is a shining example of it.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank briansachson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 2, 2014 via mobile

I just finished a 3 night stay at The Cliff Resort. We checked at the same time as our friends, our booking was fine as we booked directly with the hotel however they couldn't find our friends Expedia booking straight away.

We got to our room near the pool and were greeted with a clean room and presented well until the air conditioner was turned on. It was in dire need of servicing and was making a very loud noise. Given the heat air con is required over night so we asked if it could be fixed or we could be moved room. We showed them the room so they could hear the noise and were told that they would get someone to fix it straight away. Hours later we approached reception and were told we just have to deal with it as there were no other rooms. We spent 10mins asking reception what we could do until another staff member arrived and said there was spare rooms. So we were finally moved.


That night we found out that a loud air conditioning system wasn't really a concern as there is a night club next door that is much louder than any air con could ever get. So until 4 am Friday night the music pumped and little sleep was had.

Breakfast was megre, you fill in a form the night before and are greeted with a small serve of what you selected, although small the food was fine.

Our second night was worse, the music from the night club was pumping again and this time we were greeted by a plague of insects. We entered the room to find literally thousands of fruit flies all over the floor and all through our bags. The staff came to sweep them up but I'm still finding them all through my gear, gross!

The third night we finally slept as the night club was shut.


Most of the time reception was either unmanned or staffed by people that didn't know what was going on or how to deal with anything other than checking in.

I loved Aonang and recommend the town, but don't stay here.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Joel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ao Nang hotels

Sydney, Australia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 31, 2014

Overall this place ruined what was otherwise an excellent stay in Krabi. A friend stayed here before and had an OK experience a couple of year ago. We always do our TA research but didn't for Krabi. BIG mistake. There's not that much about this place that is great.
Like others who have recently reviewed its overpriced, its really old and terrible looking small rooms, and the staff are the most unhelpful incompetent people I've come across in any of my travels.
Staff speak virtually no English, everything is too hard for them. The main reception guy is probably the worst.
don't book the airport transfer with them, you pay 100 THB more than the standard rate. The hotel van is not great, the driver doesn't even acknowledge your existence, we had to figure out for ourselves he was there to pick us up. He also dropped us off at the wrong airport terminal because he was so lazy.
My friends who booked the place had their credit card charged twice. when checking out they complained about their overall stay there only to be yelled at by the owner/manager woman and told 'Go somewhere else, we don't want you'. Guess what we will!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Travellerlaw80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 22, 2014 via mobile

Location is about 10 minute walk outside of Ao Nang so it was nice to get away from the main tourist zone

The room was one of the most unique rooms that we have ever stayed in. The room itself was relatively small but one side was wall to wall window which opened up to cliff wall which was very nice. The space was bit cramped but still comfortable for 2 people. The bathroom was amazingly designed outdoor experience. The water ran only lukewarm but we didnt mind since you were basically showering outside and i was really hot. The only downside to the room was that the outdoor bathroom was right next to the bathroom of the neighbours room so you can here everything, same goes for the walls as they seemed very thin.

The remaining portion of the boutique hotel was nicely designed and had a very relaxing vibe. Some parts of the hotel seemed to be a little run down/overgrown but that also added to the charm of the place.

The staff were polite but did not speak much english or very helpful.

Overall I would recommend this place as it is prolly one of the more unique places that we have ever stayed, it was reasonably price at $80 CAD a night.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank bsshoker s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 13, 2014 via mobile

We paid 8000 baht (£140) per night & stayed for 2 night.
The hotel was over priced.
The rooms were very small. The bathrooms were outside & not fully partitioned, so you could see through to next bathroom.
It was full of Mosquitos.
You had to order breakfast by 8pm for the next morning & the breakfast was awful.
We had to leave a deposit of 3000 baht when we arrived.
The swimming pool was nice.
The location was terrible. Ao Nang is a horrible place. Full of tourists & disgusting restaurants. The food was so bad we didn't eat for days.
We took a long tail boat to Railay which was pretty, but crowded. I wouldn't want to stay there.
Don't go to Ao Nang. Go to Koh Lanta. You can get a shared mini van for 300 baht per person for 2.5 hours. From Koh Lanta you can do day trips to Phi Phi, Koh Rok or the 4 islands (inc Koh Kradan).

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carleytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 10, 2014 via mobile

I was pretty disappointed with this place. Online it looks amazing but not so much when we arrived. It has some maintenance issues (pool and outdoors). The staff barely speak English and the place seems to be run by the employees. Nothing seems very clear and while we were there another couple arrived to find out that the hotel had overbooked the rooms and didn't have anything for them. Not fun. We thought of looking for another place but ended up staying given that we barely spent any time at the room. The outdoor bathroom sounds better in theory. The place is overpriced for what it has to offer and should be considered at a max 3 star hotel.

Stayed January 2014, traveled with family
Helpful?
2 Thank Ismael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cliff Ao Nang Resort

Property: The Cliff Ao Nang Resort
Address: 85/2 Moo 2, Ao Nang, Krabi Town 81000, Thailand
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #85 of 108 Hotels in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Cliff Ao Nang Resort 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
The Cliff Aonang resort was Vote one of the top 50 most beautiful resort in Thailand by Tourist Authority of Thailand. Once you step inside, the staggering Cliff views will make you suddenly realize why this boutique resort cold not have another name. Here , the comfortable vintage style resort which has 21 luxurious guest rooms set among the lush tropical garden. Discover the truth of Krabi natural beauty, experience real serenity and tranquil. ... more   less 
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Also Known As:
Cliff Ao Nang Hotel Ao Nang
Cliff Ao Nang Krabi
The Cliff Ao Nang Resort Krabi

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