We booked two tours with Krabitrek. Day one was a speedboat ride to Hong Island, day two was supposed to be an evening kayaking trip. I had high hopes considering how fluid the booking process was. I will admit that Mem was great in responding to our emails and confirming our trips. Unfortunately, the tour didn't go as fluidly as the booking process.
I'll start by saying that Krabitrek is a booking agent and not a tour operator. If you book with Krabitrek, you will likely be touring with an operator that you know nothing about. Had I realized this earlier, I would have booked directly with a tour operator.
On the morning of our tour we waited outside our hotel for someone to pick us up. We saw lots of other couples and families being picked up by their guides / rides. About 30 minutes after our pickup time, when we were the last ones still waiting, a giant bus pulled up. It was jammed packed with people. The driver came out announcing "Hong Island, Hong Island". We showed him our reservations slip, but he didn't have our names. After a few minutes of reviewing our reservation slip and his his reservation list, he finally told us just to get on the bus, so we did. We were surprised because he didn't seem to have ever heard of Krabitrek.
The confusion continued on the boat when the tour operator (who's name I don't remember) asked us to pay for the full balance of our two separate Krabi Trek tours, primarily because that was the balance shown on our reservation slip. We felt uncomfortable paying the full balance because we had no idea A. if we were with the right group, B. if we would be asked the next day to pay the balance of the second tour (the Hong Island operator was likely going to be different than the Kayaking operator). We spent the entire time on island 2 (which I'll explain later) going back and forth about how much we owed, what we had paid for, who we were supposed to pay and when we were supposed to pay it. It was kind of lame to be debating payment on an island where we were supposed to snorkeling. After a handful of phone calls, explanations, and misinformation, the tour operator accepted only the balance for the Hong Island tour. Everything went smoothly from there.
A few things about the Hong Island Tour:
1) We booked Hong Island because we wanted to spend most of our day in one place as opposed to going from place to place and spending 45 minutes at each one. Turns out the Hong Island tour (or at least our Hong Island tour) was a three island tour. The second island was where we were meant to snorkel. It was a very small overcrowded island, exactly what we were trying to avoid.
2) If the tide is low, your boat will not be able to enter the lagoon (one of the main selling points of the Hong Island tour). On our tour the tide was too low so we couldn't enter. Considering how often the boats go to Hong island, I would imagine that the operators know when the tides are high or low. Perhaps, if we didn't go to the first two islands we would have been able to enter the lagoon. Who knows?
3) Hong island looks like an ideal spot for snorkeling. Please note that the the bottom of the beach (right on the shore) is full of coral which makes it difficult to get into and dangerous to swim along. I got in and swam out a ways, but the visibility was very low and I couldn't see even my feet. Could be that the tide was kicking up sand. Just sharing my experience. Lots of people on this day had the same issue.
One good thing is that 99% of the folks on that packed bus we're going either to Phi Phi or one of the 4 island tours. This left us in a small and intimate group of about 7 people.
We ended up canceling the Kayaking trip for day two. Mem was apologetic and understood us wanting to cancel.
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