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“Hotel was closed for public holiday”

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Aonang Haven Guesthouse.Massage.Tea & Gallery
Ranked #22 of 136 Specialty Lodging in Ao Nang
Jakarta, Indonesia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Hotel was closed for public holiday”
3 of 5 bubbles Reviewed April 9, 2014 via mobile

Travel to Krabi with my husband in Oct 2013 and stayed at Aonang Haven Guesthouse for two nights. We were given the room on the third floor, climbing the stairs with all our luggages. Room was OK and clean. Near by a minimart and lots of places to dine around. Wanted to request a late check out on our last day because our flight was not until late evening back to Bangkok, but we were told to check out early the next day because it was public holiday in Thailand. The guesthouse wanted to close business for the day. We were moved to the next hotel, which in contrast, continued to open despite public holiday. We wandered around town and saw most hotels were still open that day. Never in my life, staying in a hotel that is closed in public holiday. If you wish to stay in this hotel during Thailand public holidays, better check in advance if they are open!

Stayed October 2013, traveled as a couple
Helpful?
Thank litzie2107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andessen, Owner at Aonang Haven Guesthouse.Massage.Tea & Gallery, responded to this review, April 10, 2014
As this review was only written in April 2014 when the guest's stay was almost 6 months back in October 2013, we took some time to go through our record of guest registrations before finding what matches the reviewer's name, date of stay and comments.

The guest was found to be from Indonesia and came with her partner. The check-in date was 12 Oct 2013 and the check-out date was 14 Oct 2013. 14 Oct 2013 is not a public holiday in Thailand, therefore comment made on this part is inaccurate.

For holiday dates in 2013, kindly refer here:
http://www.thaiembassy.com/thailand/thai-holidays.php

However, we were indeed scheduled to be closed on 14 Oct 2013 as well as 15 Oct 2013 for 2 days. The guesthouse schedule periodic closures every month for the purpose of maintenance. We take this time to perform checks on our facilities, head to town to carry out re-stocking as well as to take a short break from daily work.

Closure announcements are always broadcasted on our Facebook page to manage public relations. This particular closure was broadcasted on 10 Oct 2013; 4 days before the closure.

Kindly refer here and scroll down to October 2013 for the announcement:
https://www.facebook.com/AonangHaven

The guest's comment about being told to check-out early is also incorrect. The check-out timing at the guesthouse is 11.00am. When we were informed the day before that they would like to check-out late, they were told that it was not possible as the guesthouse would be closed. We therefore gave them an option to move to the hotel next door which had a walk-in room promotion of 500-800 baht/night depending on room-type at that time. This is much more affordable than having to be charged 500 baht/hour for late check-out as per our accommodation policy. The guests went over to the hotel next door in the morning of their check-out to find out more information before coming to a decision. They came back shortly after to check-out from the guesthouse.

Guests of Aonang Haven have no need to worry if they have a late flight on their check-out date. Many of our guests have had their luggage deposited at our reception after checking-out at 11.00am before coming back to pick them up later. Even if the date coincides with our closure, it is our responsibility to honour the guest's stay until the check-out time.
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70 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Singapore, Singapore
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

This is my first time staying in a guesthouse and I'm very impressed with everything Aonang Haven Guesthouse have to offer. It has totally changed my travelling style (accommodation wise), service is much better than some hotel's, and no doubt this is 'The Best Place in Aonang to Rest.Relax.Rejuvenate.'

The 'King 2' Room;
- Big, clean, well decorated and yet simple room; pillows and bed are very comfortable. Awesome view from the room balcony as you can still see the sunset without the need to go to the beach.
- Complimentary soft drinks in the fridges is available upon checking in; and teas/coffees are available 24/7 at the dashing limestone-view shared balcony outside your room.
- Washroom is clean, no issue with hot water.

Hotel location;
- 5mins to Ao Nang Beach
- 15mins to Railey Beach (boat service from Ao Nang beach)

Other Information;
- The owner, Mr Andy, speaks very good english and is a very nice person.
- Vanilla, Mr Andy's pet dog, is very adorable.
- 2 pin plug for their electrical socket which you can borrow the adapter from Mr Andy.
- Guesthouse did not provide breakfast but you'll be spoilt for choices of the good food selections around Ao Nang.
- Massage Room is located at the basement, the ambience of the room truly defines the meaning of 'relax and rejuvenate'; the 'Adventurer's massage' is worth every baht although it's quite scary for first timers like me.

To Mr Andy,
we really enjoyed our stay at Aonang Haven Guesthouse and we're already planning to come back once i'm done with school in February (a very good month to visit Thailand I believe). Many thanks for the hospitality and hope to see you soon.

Went as a couple on 13th - 18th March 2014.
No doubt will return to this guesthouse if I were to be in Ao Nang, Krabi again.

Room Tip: Tip? This is the best place one could ask for. :)
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KievJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andessen, Owner at Aonang Haven Guesthouse.Massage.Tea & Gallery, responded to this review, April 10, 2014
Thank you very much for the kind review. We remember you as the Malay couple from Singapore and is very happy to hear that you enjoyed both your stay and massage with us.

Yes, indeed. February (or towards the end of February to be exact) would be a good time to visit Krabi as the weather is sunny yet not scorching hot like March. The crowd from the peak festive season of Dec/Jan are also mostly gone so it gives a much more relax atmosphere to the place.

And to give you the heads up, our rooms will be getting a bit of an upgrade soon as we are always looking for ways to improve our guest's experience during their stay. You may check our website or Facebook page for updates about the improvements.

We look forward to seeing you again then and here's wishing you great success in your studies.
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Singapore, Singapore
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 19, 2014

Fantastic location! There are so many restaurants and street food just outside the guesthouse. A nice stroll in the evening from the guesthouse to the beach to enjoy the sunset and at the same time there are many shops along the street.

The Room is pretty huge and comfortable. Squeaky clean. A nice balcony. It even includes a foldable table and chair for us to have our breakfast and tea at the balcony. Complimentary drinks in the fridge and before you check in. The Owner, Mr. Andy is a super nice person. Helpful when we needed help to book tours, he even gave us a map of Ao Nang and drew the location of the tour operator recommended. Everytime we enter and exit the guesthouse, he will ask us about our day, the trip, that is what we call service. And Vanilla the owner's dog is so well behave. My GF even took a picture with his dog. and truthfully, she is afraid of cats and dogs.

The massage is truly the best in Ao Nang, we took the Adventurer's massage and it was worth every baht. After the massage, herbal tea is being served for us to recover.
I will highly recommend Ao Nang Haven for its service, cleanliness, location and its price. A nice young owner who is willing to go the extra mile. You can't get any better than this.

Thanks Andy!

From Nurul & Ubai

Room Tip: choose the King Balcony Room!
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ubai8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andessen, Owner at Aonang Haven Guesthouse.Massage.Tea & Gallery, responded to this review, March 27, 2014
Thank you for the review. We are delighted to hear that your stay with us was a good one. It is no trouble at all being host to friendly and courteous guests like you. As long as we know what our guest's needs are, we will do our best to help. It is also nice to hear that you enjoyed our location, service and massage. Do feel welcome to visit us again shall the opportunity arises in the near future. See you then!
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

Simple, clean, very well kept... extremely relaxing among the chaos of Ao Nang... could not have asked for a better place to stay, (with in-house massage services) relative to all the food and beach ... would highly recommend and will stay again!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andessen, Owner at Aonang Haven Guesthouse.Massage.Tea & Gallery, responded to this review, March 5, 2014
Thank you for the review. If we were not wrong, we remember you as the couple from Canada who were with us for 3 nights. It is most assuring to us knowing that our guests appreciate and enjoy what Aonang Haven offers. It gives us great satisfaction seeing our guests enjoy their stay as well as massages. We are also most happy to receive and serve such nice guests as yourself. Shall the opportunity arise in the near future, we hope to see you at "The Best Place in Aonang to Rest.Relax.Rejuvenate." again.
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Hamilton, New Zealand
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

This is a very nice, quiet, clean and cute guesthouse. Close to all types shops and 10mins walk to the beach. Friendly staff and a very cute fluffy white dog =D My boyfriend and I stayed there for 2 nights, by the time we arrived to Aonang we were quite sick, so we are very thankful to stayed in this bright, warm and a very aerated room. We had the 2nd floor king, with a private balcony. The room has everything we need for a speedy recovery, but the coffee/tea making facilities is outside the room in the corridor.

This guesthouse is very close to a ''Bob Marley'' style bar up the street, during our sleep at night we can hear music playing, but sometimes is nice to sleep with music.

overall very nice place to stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saleigh1233211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andessen, Owner at Aonang Haven Guesthouse.Massage.Tea & Gallery, responded to this review, March 3, 2014
Thank you for the review and pictures. We are glad that you have had a nice stay with us. We remember you as the polite lady from New Zealand. It is good to know that our room had help you recuperate from your traveling.

Let us just take the opportunity to comment on the coffee-making facilities since it was mentioned. We had place the hot water flask, coffee, tea, sugar and creamer at the corridor next to the rear balcony so as to draw our guests out from their room to enjoy a drink to the sight of a spectacular mountain view from there. It is also for safety and convenience so that we can periodically check when the water, coffee and tea are finished so as to top them up again. It's just a short corridor a few steps from the door but we understand perhaps some guests are used to the facilities inside the room of a typical hotel. It's nothing to worry about.

Lastly, do feel most welcome to visit again shall you get the opportunity in the near future. See you then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

Very warm and inviting guesthouse with friendly staff. About a 10 minute walk from the beach but that is what keeps it affordable. Very convenient location close to restuarants and shops. Rooms are basic and clean, enjoyed the complimentary tea. We would highly recommend!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trip7playa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andessen, Owner at Aonang Haven Guesthouse.Massage.Tea & Gallery, responded to this review, February 27, 2014
Thank you for the review. We appreciate the support and is very glad to hear that you have enjoyed your stay with us on your vacation to Ao Nang, Krabi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

We staid at the guesthouse for 4 nights. The staff is very kind and helpful. Andy, the owner, helped us with all our questions about Ao Nang. The room was clean, bright, cozy, good wifi connection (and the satellite channels were a big plus for my boyfriend).

The guesthouse is near everything about 3 min walk from Starbucks and 10 min from the beach.

Remember to try their massage services.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andessen, Owner at Aonang Haven Guesthouse.Massage.Tea & Gallery, responded to this review, February 10, 2014
Thank you for the review. We are most happy to be of help during your stay and is grateful for your kind support.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aonang Haven Guesthouse.Massage.Tea & Gallery

Property: Aonang Haven Guesthouse.Massage.Tea & Gallery
Address: 564/3 Moo 2, Ao Nang, Krabi Town 81180, Thailand (Formerly Aonang Haven Guesthouse)
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Free High Speed Internet ( WiFi ) Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #22 of 136 Specialty Lodging in Ao Nang
Price Range (Based on Average Rates): $
Number of rooms: 2
Official Description (provided by the hotel):
AONANG HAVEN GUESTHOUSE . MASSAGE . TEA & GALLERY is a unique place in Krabi located conveniently on the popular Aonang Beach. Apart from having the privilege of staying in just one of two exclusive and charming rooms, our guests can also enjoy one of the best massages in Ao Nang. Here is an ideal spot for couples, solo travelers or a small group of friends seeking a safe, comfortable and convenient location on their travels to Krabi. IMPORTANT NOTE! We are not a hostel or budget hotel catered for backpacking party travelers although we are listed under the same Specialty Lodging category on TripAdvisor in Ao Nang. Being a genuine guesthouse, our guests are hosted by the owners themselves who are always around to provide assistance. Guests should also note that the guesthouse is situated street-side to Ao Nang’s main road so some traffic noise is to be expected. Thank you for your understanding. To provide an even more delightful experience for our guests, Couple’s Massages in Private Massage Rooms are available since July 2014. In 2015, we have also unveiled our Photo Gallery of scenic Krabi, Thailand by ANDESSEN;IMAGERY. They are on display to remind us that we are blessed by natural beauty around us. A rejuvenating vacation in beautiful Krabi at a comfortable guesthouse with relaxing massages and fine photography can only be experienced at Aonang Haven, our haven in Krabi. ... more   less 
Also Known As:
Aonang Haven Guesthouse.Massage.Tea & Gallery Krabi/Ao Nang

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