The hotel is very beautiful but seems quite cramped, as if they wanted to have everything at the hotel but had to put one thing on top of the other. As my husband and I arrived I was greeted with a drink and a wet towel but my husband, who was checking in, was not.
Getting to our room, after the first impression of seeing a very spacious area, we started to notice a few things out of place. We had a fruit platter with some fruit that were going off (we didn't even unpack it); the headboard of the bed had a huge stain on it, the wooden table on the balcony was sticky and had hair on it and our minibar had a half eaten sandwich in it and an opened drink. Clearly our room was not cleaned properly since we also didn't have toilet paper and every time they replaced it was because we requested it, as they never brought two rolls.
Also, during our whole stay (3 days), there was construction going on at the hotel. That certainly added to the stress since my husband was quite sick and could not leave the room. I inquired at the front desk about a doctor and all they did was to give me a card and never asked me if we were having a good stay or if we needed help.
One night we asked for the menu for room service and once we had it and were about to order, someone knocked on our door with another menu, saying they had given us the wrong one. The new menu was reduced and much more expensive.
Also, when my husband could go downstairs for lunch we have decided to eat at the hotel, since he wasn't feeling 100%. It turns out they were doing some very loud repairs at the restaurant as well! We tried to sit as far as we could. Our waitress was coughing all over the place and seemed very bored and frustrated.
Breakfast is another story. Everyday there was not enough food and most things were not replaced at all. We only had bread, cheese and ham everyday as the rest was always finished (and we didn't have breakfast late).
The place has potential but I wouldn't choose to stay there again.
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- Also Known As:
- Centara Anda Dhevi Hotel Ao Nang
- Centara Anda Dhevi Resort And Spa Krabi/Ao Nang