This is definitely not worthy of being a four star hotel and not worth the expensive rates. We are staying in a pool access room which we thought would be nice and private and give the opportunity to cool off and relax. Instead there are kids everywhere splashing the entire time, they even came onto our balcony to splash us and steal our lilo, and the staff don't seem to care.
Then while we were in the pool another one of the guests came over and said to get out immediately. There was a dark brown cloud filling the pool, and the smell soon after confirmed what it was. That's right, sewerage being pumped directly into the pool. I went to speak to management who at first just nodded and didn't understand, then finally I got the answer that this was some kind of treatment for the pool. Obviously a lie, which I did say to them, but all they offered was to speak to their engineers again, which had already taken fifteen minutes of who-knows-what.
My girlfriend had also earlier been locked out of her room because she was in the pool with the balcony door wide open. Her handbag and phone were on the balcony so clearly she hasn't gone out, but still housekeeping locked the door and then she had to wait nearly an hour for somebody to let her back in.
First impressions of this hotel were good, but they have been quickly shattered and I can't believe that a "four star" hotel could deal with an issue so poorly.
We can't wait to leave tomorrow to somewhere with a bit more Thai hospitality and a poo, sorry, I mean pool, that we can actually swim in.
- Official Description (provided by the hotel):
- Deevana Plaza Krabi Aonang offers chic accommodation in contemporary low-rise buildings located a short distance from Ao Nang Beach. With 213 stylish rooms and suites, each with a private balcony, you can enjoy the resort's excellent facilities and benefit from gracious and personalized service from the welcoming Deevana team. The brand new resort features an exceptional restaurant and bars, three outdoor swimming pools, a kid's pool, a restful and rejuvenating spa, and outstanding meetings and events facilities. ... more less
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- Also Known As:
- Mercure Krabi Deevana Hotel Ao Nang
- Deevana Plaza Krabi Aonang Ao Nang