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“Awesome swim-pool!”

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Deevana Plaza Krabi Aonang
Ranked #5 of 107 Hotels in Ao Nang
Certificate of Excellence
Singapore, Singapore
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Awesome swim-pool!”
Reviewed July 18, 2013

I was there in April over the weekend for company incentive. My room is overlooking swimming pool, love it and love the balcony! What I like best about this hotel:
1. the long-snake-like swimming pool :) awesomely designed for all guest-type, there's the deep one for adult, the sand-pool for kids, whirlpool to chill-out... well these that was seen from my balcony, the pool continues to the other side...
2. the lobby lounge - great venue to relax after day trip and activities. there's a little library and some game teaser to play with if you don't feel like going out.
3. beach bag - the first ever resort that I've been that provide free beach bag for guests to use during stay. SMART idea!
4. Spa - the morning special offer. Great deal! Arrange your massage before noon-time and get the price as how you pay in town.
5. The room i think has a good sound-proof. My colleague next door said that they were having some night out in the room on 2nd nigh, but i hardly heard any noise at all. I slept all through till morning in peace :)
Conclusion: this hotel is ideal for group and family trip (btw - there's kid clubs)

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Inca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, July 26, 2013
Dear Inca T,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Gold Coast, Queensland, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 17, 2013

I would definitely recommend this resort! Aftercoming to krabi and not booking accomodation we found the mercure we proceeded to check in at 8am and were told the standard room was not ready so we were upgraded to another room, we were also given a very cheap price from walking in off the streets. It is about a 5/10 minute walk from the shops etc but this was perfect to get a little walk in after eating so much food!! The staff here were very welcoming and always willing to help you however they can. It is located away from the centre meaning you dont get any noise from the night clubs, overall mecure has been a very enjoable stay and wouldnt hesitate to recommend it to anyone

Room Tip: If you are after a good massage go to the second massage shop down from the hotel, paying only $8 au...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, July 26, 2013
Dear Alex D,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 16, 2013

We stayed here for 3 nights.

Pros:
- Check in was friendly and efficient with the gentleman from the front desk taking us to our room and showing us all the facilities available. The luggage arrived while he was still explaining the room to us.
- Location was a short walk from town but if you felt lazy or it was raining it is easy and cheap to grab a tuk tuk
- All of the staff we encountered were friendly and personable.
- Comfortable bed in a nicely designed, clean room
- In room dvd player came in handy when it rained
- The ducted air conditioning was one of the more efficient and quiet units we have come across

Cons:
- The design of the hotel means that all of the noise coming from the pool and surrounding area echos up between the two buildings, making it quite noisy and disruptive, even on the 4th floor.
- The incessant sounds of lady gaga and alike pumping from the pool bar between 3:30 and 6pm was both irritating and infuriating. We were in block 3 so maybe try to get a room in another block.
- Breakfast was quite average. The selection was reasonable however it was let down by the fact that a large portion of the "hot" food was lukewarm at best. This was not only off-putting but a potential health risk.
- Shower design is awkward
-Wifi is inconsistent

This is probably a great hotel for those travelling with a family on a budget, however for couples looking for a relaxing break, perhaps look elsewhere.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LuckoIrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, July 26, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 15, 2013

Beautiful new boutique hotel, nice pools, nice BIG rooms with big comfy beds. It was a little far out - good 25 minute walk from the main strip in Ao Nang. Ao Nang is pretty tiny though and you can get tuk-tuks for 20 Baht/pp from right out the front. Lots of families. Great happy hours several times every day, delicious cocktails. Got a really good deal online, probably wouldnt pay full price to stay here though; mainly because of the location.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shmalex123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, July 19, 2013
Dear Shmalex123,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 14, 2013

We stayed at Mercure for 11 nights and loved it. The hotel is new and very clean. It's a little out of town, but the location suited us. The staff were friendly. The breakfast was lovely but too expensive.
Overall, I highly recommend this hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marmalade-butterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, July 19, 2013
Dear Marmalade-butterfly,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2013

Hotel property is nice. We stayed in Deluxe rooms for three nights and the stay was comfortable. Though the rooms are small yet clean and have very good pool side view. The pool is amazing with nicely inbuilt Jacuzzi section. Overall design and concept is appealing.
For vegetarian, options of food are very limited. Other aspect hotel management needs to work is on the front desk team with whom our experience is not satisfactory. They are not customer friendly and need immediate grooming..

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajayg_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Divsion Manager at Deevana Plaza Krabi Aonang, responded to this review, July 19, 2013
Dear ajayg_69,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations about the vegetarian food limitation and friendliness of staff; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Krabi Aonang

Property: Deevana Plaza Krabi Aonang
Address: 186 Moo 3, Soi 8, Ao Nang Road, Ao Nang, Krabi Town 81180, Thailand (Formerly Mercure Krabi Deevana)
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Ao Nang
#4 Luxury Hotel in Ao Nang
#5 Family Hotel in Ao Nang
#9 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Krabi Aonang 4*
Number of rooms: 213
Official Description (provided by the hotel):
Deevana Plaza Krabi Aonang offers chic accommodation in contemporary low-rise buildings located a short distance from Ao Nang Beach. With 213 stylish rooms and suites, each with a private balcony, you can enjoy the resort's excellent facilities and benefit from gracious and personalized service from the welcoming Deevana team. The brand new resort features an exceptional restaurant and bars, three outdoor swimming pools, a kid's pool, a restful and rejuvenating spa, and outstanding meetings and events facilities. ... more   less 
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Also Known As:
Mercure Krabi Deevana Hotel Ao Nang
Deevana Plaza Krabi Aonang Ao Nang

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