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“Yesss right balance of all”

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Deevana Plaza Krabi Aonang
Ranked #6 of 108 Hotels in Ao Nang
Certificate of Excellence
Kathmandu, Nepal
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Yesss right balance of all”
Reviewed June 8, 2013

Krabi is paradise. Just strolling to the left of the main road or rather away from it right side side we had several evening meals crab and rice dishes, drinks. The boys dressed as girls were good waiters.
The Mercure is a standardized European taste Asian skills resort.
I will return to the exact spot. One can take a boat at Ao Nang to visit more beaches and so on. Relaxing, pleasant. Restaurant too expensive dine out.

Stayed July 2012
Helpful?
1 Thank Dolcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, June 12, 2013
Dear Dolcar,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Level 4 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 4, 2013

The Pros: Good hotel. Fast check-ins. If you arrive early, they will give you your room even though it's before 2pm (official check-in time). Love the pool access rooms. But at night if you plan to chill outside beware of the mosquitoes. Rooms are clean, friendly staff. Make sure you take advantage of the happy hour cocktails, buy one free one. Really worth it! Decently priced buffet dinners.

The Cons: Buffet breakfast a bit too pricey. Location of hotel is about 10mins walk from nearby shops. Don't mind the distance but if you have kids they will bug you to take the tuk-tuk which is only 20 baht person. Wifi connections not that great, but good enough to update your Facebook status.

Room Tip: If you don't mind some noise, get the pool access rooms on Block 2.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nantha1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, June 12, 2013
Dear Nantha1974,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive & negative feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Level 6 Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 2, 2013

We stayed here on 2nd until 4th of May 2013. We had great fun time stayed at this hotel. We arrived in the afternoon around 2pm and check in was not too bad. We served welcome drink and cold towel upon arrival but we need to wait for half and hour or so because our room is not ready yet. So we just went for lunch and by the time we got back it's all good and ready. The location of this hotel was quite tucked away,but it's not that far from street stall and eating places and yes it was not that close to the beach. You can easily get around by walking or tuktuk to the beach. The hotel also provided a minibus to starbucks which located at the main area.
We stayed in deluxe king room and got amazed. Got the room on the 3rd floor, which was the noise keep on minimum. The pool access room is not recommended if you want peace and quiet time. The cleanliness of the room was outstanding, loving the big space in the room and tidy. Had a good housekeeping as well, they always changed our toiletries even though it wasn't finish.
The restaurant for breakfast was awesome, they have heaps of varieties for brekky and the taste just amazing. We also tried dinner at the restaurant and still the food was sooo yummy.
Staff there are great help and really nice. Overall i'm satisfied and glad chose this hotel for our trip in Krabi. Will definitely recommended this hotel to my friends and families.

Room Tip: Choose higher floor for some peaceful time as pool access room can be quite noisy when the kids swim...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gimmiegimmies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, June 12, 2013
Dear gimmiegimmies,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 29, 2013 via mobile

We stayed here 2 nights on 18th and 19th May 2013 and overall we are well satisfied with the cleanliness of our deluxe king room.

Pro : Clean and contemporary
Staff friendly but need to be improved on the knowledge of local "getting around" krabi town ie recommended local restaurants, public transportation and etc.


Cons: A bit pricey compared to a nearby and equally great local hotel.
And yes, buffet breakfast is provided at a separate charge 400 baht per person.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Msiakl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, June 12, 2013
Dear Msiakl,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations about the knowledge of staff; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 28, 2013

The good: The hotel was situated on a small slope up, and the hotel staff came to help us with luggage immediately upon arrival which gained some cookie points. check in was smooth with no hiccups and we were in our room around half an hour later.

location: located iinwards and away from the busy street, but near enough to the street stalls and eating places. There were many mini marts about 3 min away, but if you walked out a bit further to 7-11 the prices are much more reasonable. Street stalls are about a 5 min stroll out. The hotel also offers a free shuttle bus to Starbucks (main walking area) at certain timings of the day, but you could also easily get a tuk tuk which costs 20baht per person for anywhere in Ao Nang.

Room: generally clean and tidy, and we had good housekeeping service everyday with toiletries and 2 bottles of free water topped up. The noise from the pool was kept to a minimum as we were staying on the 4th floor, hence if you are looking for some peace and quiet I would not recommend the pool access rooms.

My only 2 gripes: housekeeping came around 9-ish every morning to clean up the rooms beside us, and woke us up a couple of times with her banging and cleaning. We could hear glass bottles being thrown around, and beds (I think) being pushed around. As you can imagine this didn't sit well with us esp when we wanted to sleep in on a vacation.
As the room soundproofing was not that fantastic, the kids next door were really a noisy lot and somehow managed to disturb us all times of the day - on mornings when they got up super early, and afternoons when they ran from room to room (big family with different rooms). I guess we were just unlucky to be right smack in the middle of the action.

Overall, good if you came in the green/low season and pray for some peace and quiet if you are looking for a children free vacation.

Room Tip: Wing 4 on the 4th floor, away from all the noise
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crapgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manaager at Deevana Plaza Krabi Aonang, responded to this review, June 12, 2013
Dear Crapgirl,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations about the room's condition; please allow me to express my sincerest apologies.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chambery, France
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 22, 2013

It is Mercure brand hotel so no surprise.

You get value for your money: good breakfast, good service and good standardized room.
The swimming pool is nice as well and location is convenient even if not front beach.

You have to expect an hotel club atmosphere as the hotel is more designed for family and groups.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kokoNkalay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, June 2, 2013
Dear kokoNkalay,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 21, 2013

Me and my fiancée stayed at this hotel during 18th-20th may. The hotel reception staff is friendly and the food was nice. Overall design of the hotel makes people feels comfy.
Compliment
1st- the food is nice and actually it maybe cheaper than at the ao nang town. It is fresh and good variety too.
2nd- the room is nicely decorated. Clean and nice.
3rd- staff is friendly
4th- is pretty convenient to town which takes around 10-15min

Disadvantage
1st-the dining place for dinner maybe a bit humid and warm.
2nd- some of the staff may not be able to understand english, hence there maybe some communication issue

Overall is a pleasant stay for both of us especially the food is fantastic.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessseasons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, June 2, 2013
Dear Jessseasons,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive negative & positive feedback, especially the compliment about food and attentiveness of staffs.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Krabi Aonang

Property: Deevana Plaza Krabi Aonang
Address: 186 Moo 3, Soi 8, Ao Nang Road, Ao Nang, Krabi Town 81180, Thailand (Formerly Mercure Krabi Deevana)
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Ao Nang
#5 Family Hotel in Ao Nang
#5 Luxury Hotel in Ao Nang
#9 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Krabi Aonang 4*
Number of rooms: 213
Official Description (provided by the hotel):
Deevana Plaza Krabi Aonang offers chic accommodation in contemporary low-rise buildings located a short distance from Ao Nang Beach. With 213 stylish rooms and suites, each with a private balcony, you can enjoy the resort's excellent facilities and benefit from gracious and personalized service from the welcoming Deevana team. The brand new resort features an exceptional restaurant and bars, three outdoor swimming pools, a kid's pool, a restful and rejuvenating spa, and outstanding meetings and events facilities. ... more   less 
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Also Known As:
Mercure Krabi Deevana Hotel Ao Nang
Deevana Plaza Krabi Aonang Ao Nang

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