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“Great Hotel With Excellent Service!” 5 of 5 stars
Review of Deevana Plaza Krabi Aonang

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Deevana Plaza Krabi Aonang
4.0 of 5 Hotel   |   186 Moo 3, Soi 8, Ao Nang Road, Ao Nang, Krabi Town 81180, Thailand (Formerly Mercure Krabi Deevana)   |  
Hotel amenities
Name/address in local language
Ranked #6 of 97 Hotels in Ao Nang
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel With Excellent Service!”
5 of 5 stars Reviewed January 16, 2013

Stayed here for 4 nights. When we arrived everything was processed in a very quick and professional manor. The staff are the best I have ever ever experienced. What a delight - special compliment to Naiyana (Trainee in Front Desk). Quality of rooms and utilities was far better than what we expected - big, clean, comfortable. Food and beverage are good by reasonable price and breakfast was good with variety choices. During Happy hours, beverage comes in half price; buy 1 free 1 for selected cocktails. The pool was nice and we spend the whole day in the pool. Overall, I was impressed with the well-trained staff at Mercure. It was beyond our expectation. Everybody was very nice and polite.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IvanWong26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, January 19, 2013
Dear Guests,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team, especially Naiyana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Teerasak Kanchanachongkol
Rooms Division Manager
Mercure Krabi Deevana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,319 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (363)
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English first
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 16, 2013

Really nice hotel! Clean rooms, pools everything. The breakfast is also nice, but expensive (400THB/pers) if you have not included it in the deal.
The food is good but on the expensive side, aprox. dubbel price as the restaurants in the "centrum". There are restaurants 300m from the hotel so it´s not a big deal.

They have Kids Club for bigger children, but even smaler ones can stay and play with the parents.

The hotel is a bit from the "centrum" but they have free shuttel service, but who cares to wait for it when a Tuk-Tuk will bring you there for 40 THB.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Aakira123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 15, 2013

We were placed in this hotel after being told our initial booking at a beach front hotel (Golden Beach Resort) was overbooked and couldn't accommodate us. The location of the Mercure is out of the way- a good 15 minutes walk down to Ao Nang Beach, and there is construction going on next door. The hotel, pool area, and staff were lovely, but the rooms are quite basic and many don't have a clock or minibar. Good breakfast. A Reasonable budget hotel.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank aussiebon13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medan, Indonesia
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed January 15, 2013

One of the nicest hotel you could find in Ao Nang, great service, but lack of English capability, only a small numbers of the hotel staff that could communicate well enough using English. Location is a little bit further than other hotels, but it gives a peace and quiet time at night comparing those downtown.

Room is quite good, and one of my favorite feature the hotel has is the rainforest shower, a good substitute for not having a bathtub. Bed is very comfy and has a larger size than usual, they could join two twin beds (it will be a very big oversize bed - very good for those with space issues) if you ask for it. They even provide you a picnic bag with a couple of very nice towel for you to use it if you are going to the beaches.. The breakfast is good enough to eat if you don't have any alternative outside, wide choices with lack of great taste comparing those in the beach street foodies.

The drawback that I felt staying here was the unfriendly hotel staff, I thought that I could see each one of them smiling and greeting you (just like other resorts staff usually does), but every time we walk passed through the staffs, it seems that they are trying to hide, talking with the other staff, or simply ignore you, not sure if it was because they feared they would be involved in English speaking communication or they are actually unfriendly to guests. Hopefully it would be better if we are staying there next time. Worth to consider this hotel if you are going to Ao Nang.

Room Tip: Pool-access room will be very good and enjoyable during your stay.
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Daniel77x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, January 19, 2013
Dear Guests,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Teerasak Kanchanachongkol
Rooms Division Manager
Mercure Krabi Deevana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shimla
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 14, 2013

The hotel is good both for solo as well as couples with or without children. The children never wanted to come out of the pool. Only drawback was the Internet ,not working and if working the speed was slow. May be they would be able to improve upon it later. Beach is @ 5 to 10 minutes walk from the hotel.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank dogermanuj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MELBOURNE, AUST
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 13, 2013

Stayed here for our anniversary and prior to arriving were emailed to say we would be treated as honeymooners, none of this occurred which was quite disappointing. The hotel is great but a bit further out than we thought, walking to main centre was 15mins.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank BRANKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 9, 2013

Pros:
Enthusiastic hotel staff
Clean new rooms
Big balcony with facilities to dry your clothes
Long big pool (x3)
Good breakfast spread (mixture of western and good thai food)
Presence of reading corner
Free wifi!! and fast!!
Tuk tuk always in front of your hotel (for a small travel fee)

Cons:
Mild cons: a distance of Ao Nang town centre, but it's walkable, and just 20 baht per head for tuk tuk

Would come again to this hotel if i'm in krabi again

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Navia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Krabi Aonang

Property: Deevana Plaza Krabi Aonang
Address: 186 Moo 3, Soi 8, Ao Nang Road, Ao Nang, Krabi Town 81180, Thailand (Formerly Mercure Krabi Deevana)
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Ao Nang
#4 Luxury Hotel in Ao Nang
#5 Family Hotel in Ao Nang
#9 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Krabi Aonang 4*
Number of rooms: 213
Official Description (provided by the hotel):
Deevana Plaza Krabi Aonang offers chic accommodation in contemporary low-rise buildings located a short distance from Ao Nang Beach. With 213 stylish rooms and suites, each with a private balcony, you can enjoy the resort's excellent facilities and benefit from gracious and personalized service from the welcoming Deevana team. The brand new resort features an exceptional restaurant and bars, three outdoor swimming pools, a kid's pool, a restful and rejuvenating spa, and outstanding meetings and events facilities. ... more   less 
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Also Known As:
Mercure Krabi Deevana Hotel Ao Nang
Deevana Plaza Krabi Aonang Ao Nang

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