We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel, with some issues in English and friendliness”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Deevana Plaza Krabi Aonang
Ranked #7 of 111 Hotels in Ao Nang
Certificate of Excellence
Reviewed January 15, 2013

One of the nicest hotel you could find in Ao Nang, great service, but lack of English capability, only a small numbers of the hotel staff that could communicate well enough using English. Location is a little bit further than other hotels, but it gives a peace and quiet time at night comparing those downtown.

Room is quite good, and one of my favorite feature the hotel has is the rainforest shower, a good substitute for not having a bathtub. Bed is very comfy and has a larger size than usual, they could join two twin beds (it will be a very big oversize bed - very good for those with space issues) if you ask for it. They even provide you a picnic bag with a couple of very nice towel for you to use it if you are going to the beaches.. The breakfast is good enough to eat if you don't have any alternative outside, wide choices with lack of great taste comparing those in the beach street foodies.

The drawback that I felt staying here was the unfriendly hotel staff, I thought that I could see each one of them smiling and greeting you (just like other resorts staff usually does), but every time we walk passed through the staffs, it seems that they are trying to hide, talking with the other staff, or simply ignore you, not sure if it was because they feared they would be involved in English speaking communication or they are actually unfriendly to guests. Hopefully it would be better if we are staying there next time. Worth to consider this hotel if you are going to Ao Nang.

Room Tip: Pool-access room will be very good and enjoyable during your stay.
See more room tips
  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniel77x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this reviewResponded January 19, 2013

Dear Guests,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Teerasak Kanchanachongkol
Rooms Division Manager
Mercure Krabi Deevana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,989)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,080 - 2,086 of 2,989 reviews

Reviewed January 14, 2013

The hotel is good both for solo as well as couples with or without children. The children never wanted to come out of the pool. Only drawback was the Internet ,not working and if working the speed was slow. May be they would be able to improve upon it later. Beach is @ 5 to 10 minutes walk from the hotel.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dogermanuj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

Stayed here for our anniversary and prior to arriving were emailed to say we would be treated as honeymooners, none of this occurred which was quite disappointing. The hotel is great but a bit further out than we thought, walking to main centre was 15mins.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BRANKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2013

Pros:
Enthusiastic hotel staff
Clean new rooms
Big balcony with facilities to dry your clothes
Long big pool (x3)
Good breakfast spread (mixture of western and good thai food)
Presence of reading corner
Free wifi!! and fast!!
Tuk tuk always in front of your hotel (for a small travel fee)

Cons:
Mild cons: a distance of Ao Nang town centre, but it's walkable, and just 20 baht per head for tuk tuk

Would come again to this hotel if i'm in krabi again

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Navia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2013

On checking into this hotel..we wondered if it was the right choice..front desk a bit slow and not an exciting welcome drink..
But the pool access rooms are excellent.
We are not normal buffet people..but their buffets are outstanding quality..best in Krabi.
Even the drinks in the bar v.good..
The hotel needs a little more games etc for 10-15yr olds..but otherwise a highly recommended property.

Room Tip: The ground floor pool access rooms area must..especially with kids,,
See more room tips
  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mayaChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Harrshulg
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 6, 2013

We really enjoyed the hotel! The location wasn’t the best because it was far from the beach, but it was at the end of a road with a few other hotels and restaurants nearby. Everything was within walking distance (except the beach which took about 5 minutes in the taxi).
The pool was fantastic but not enough pool side chairs so we were always left hanging. Half the pool is occupied by the “Pool Entry Rooms” so that was part of the problem – although we didn’t stay in one of those rooms, we felt like it was not a huge advantage especially since the kids in the pool would make so much noise during the day it would be hard to take a nap! Regardless, the pool was nice but we spent most of our time in the kids pool where it was quite deep.
Check-in was okay and the welcome drink was nice since there was such a long lineup. But the best part was being escorted to our room by a staff member who gave us a tour of the room. It was a fantastic bathroom with excellent soaps and things. The room was large and the balcony was amazing and large. Beds were very comfortable and room service was very fast. The WiFi was decent but was hit and miss. Everything was very clean and we had no complaints.
The breakfast was delicious and had many choices. Coffee was good, and there was an egg station although it was a bit slow. We also enjoyed the rice, noodles, waffles, pancakes and deserts. We enjoyed every bit of it and would recommend pre-purchasing the breakfast to save a few dollars. Room service was good but the pizza was horrific! The restaurants near the hotel and off the main strip were excellent and there was a few that we went back to many times. Basic rule of thumb we found was that if it was a busy restaurant – it was worth going to.
I recommend this hotel to everyone especially families. The large rooms and comfy bed are very valuable. Breakfast was wonderful and the quite location was nice to have. Service was top notch and even pre-arrival communication via email was quickly responded to and all requests were taken care of very nicely. Only the location wasn’t ideal – but manageable!

Room Tip: No need to get a pool entry room - over priced and over rated imo
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank aliman14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this reviewResponded January 7, 2013

Dear Valued Guests,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Teerasak Kanchanachongkol
Rooms Division Manager
Mercure Krabi Deevana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ao Nang hotels
0.8 mi away
Aonang Cliff Beach Resort
1.3 mi away
Ban Sainai Resort
Ban Sainai Resort
#1 of 111 in Ao Nang
1,574 reviews
0.2 mi away
Centara Anda Dhevi Resort and Spa
Show Prices
Show Prices
Show Prices
0.4 mi away
Krabi Resort
Krabi Resort
#20 of 111 in Ao Nang
1,326 reviews
0.6 mi away
The L Resort Krabi
The L Resort Krabi
#2 of 111 in Ao Nang
602 reviews
0.3 mi away
Holiday Inn Resort Krabi Ao Nang Beach
Show Prices
Show Prices
Show Prices

Been to Deevana Plaza Krabi Aonang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Deevana Plaza Krabi Aonang

Address: 186 Moo 3, Soi 8, Ao Nang Road, Ao Nang, Krabi Town 81180, Thailand (Formerly Mercure Krabi Deevana)
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Ao Nang
#5 Luxury Hotel in Ao Nang
#5 Family Hotel in Ao Nang
#9 Romantic Hotel in Ao Nang
Price Range: $69 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Deevana Plaza Krabi Aonang 4*
Number of rooms: 213
Official Description (provided by the hotel):
Deevana Plaza Krabi Aonang offers chic accommodation in contemporary low-rise buildings located a short distance from Ao Nang Beach. With 213 stylish rooms and suites, each with a private balcony, you can enjoy the resort's excellent facilities and benefit from gracious and personalized service from the welcoming Deevana team. The brand new resort features an exceptional restaurant and bars, three outdoor swimming pools, a kid's pool, a restful and rejuvenating spa, and outstanding meetings and events facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Ctrip TA, Hotels.com, Hotwire, Travelocity, Orbitz, Cancelon, TripOnline SA and Cheap Tickets so you can book your Deevana Plaza Krabi Aonang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Krabi Deevana Hotel Ao Nang
Deevana Plaza Krabi Aonang Ao Nang

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing