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“Mixed Feelings” 4 of 5 bubbles
Review of Naga Pura Resort & Spa

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Naga Pura Resort & Spa
Ranked #78 of 106 Hotels in Ao Nang
Manila
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Mixed Feelings”
4 of 5 bubbles Reviewed June 15, 2013 via mobile


The Good:
The rooms are BIG! We booked a pool access room and we absolutely loved it. The view is immaculate, with the mountains visible from out balcony. The bathroom was huge, separate shower and tub, lots of place to put your toiletries, safe provided, fridge, slippers, and remote control for lights by your bed. There is a couch plus a day bed too IN the room and you can still see that there's a lot of space around. Love the room!!! 

Now for the staff: I woulda rated them POOR except for Mai who spoke good English and helped us with our concerns.

Things to improve:
1. The breakfast: We didn't reserve their breakfast but tried it on the first day. Forget about it. When we arrived at 8-ish, I had to ask the staff "Where is the food?". No meat at all. Salad dressing was just mayo. At THB300, that's a ripoff. Better head to the main road and find better options. We had lunch at Palm Court in Centara, the hotel beside it and absolutely loved their service and food.

2. Now the STAFF: 90% do not know how to communicate. They will just stare at you and call an an English-speaker. Only MAI is commendable among the staff members. Most of them are clueless when you ask them stuff. Be prepared to play "Charades", when explaining something. We requested for late checkout at 1:30pm, but the lady who confirmed this said the day after it should be 1pm. Had I not given her my "Are you kidding me?"-look, she would not have budged.

3. Communication Lines- very difficult to contact them via email or phone, compared to other Ao Nang hotels.

Notes:
Location: The brochure says free tuktuk ride to the central area. This is not true. It's a THB20/person ride to the central area or a 15-20 minute walk. The unswimmable beach (big waves) is across the central area.

Heading back to Airport: Taxi will set you back THB600, but the travel agencies in the central area organize vans that'll pick you up from your hotel, on time surprisingly.

Pool Bar: Staff is indifferent. 

Checkin: Kanika was a very friendly staff member, but we hardly saw her after we checked in. She gave all the recommendations like restaurants, gym, and the motorbikes for rent.

Will we stay here again? Maybe. Maybe not. All in all, all we really liked are the rooms and the pool. Other than that, for someone who's celebrating his birthday (my travel partner), he would have felt more special in another hotel. Nagapura should train their staff more in customer service. It was painful to see them clueless after each question. Well if you will just lock yourself in your room, then you may just ignore the staff and enjoy this paradise.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • Dutch first
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English first
Singapore, Singapore
Level Contributor
64 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

Was there with group of friends! Hotel was absolutely great! The staff are friendly and helpful! Comfy bed, spacious living room and balcony! The resort has fabulous pool bar. This hotel is worth for our money!

  • Stayed July 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Eeyore88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed April 15, 2013

The room was really nice and spacious. The overall look, the pool and the location is fantastic. The service however is terrible. No room service. Everything is close after 10pm. You cannot ask anything at the counter after 10pm. The staff does not have any experience managing a hotel. Whatever i ask from the room service, they will tell you they dont have it.

I told the manager/supervisor to book my cab to the airport and she forgot about it and didnt even make the booking. Ask another staff about it and he said its not his job and that he is only there for the night shift. The staff at the pool bar is also not complete. They dont have enough equipment and stuff.

The breakfast station look dirty and we were there at 9am for breakfast. The food was just okay. I will not stay here again for the price that i paid.

  • Stayed April 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank charmaineyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rujirapa P, Director of Sales at Naga Pura Resort & Spa, responded to this review, April 22, 2013
Dear Guest,

Thank you for choosing Ao Nanag Nagapura Resort & Spa.

We greatly appreciate you taking the time to post your comments on TripAdvisor. Meanwhile ,we are very sorry to hear some of your dissatisfaction regarding our Front Office Staff Services and so on. We have sent your feedback to the relevant departments and follow up .We hope to avoid this problem happen again.

Please accept our sincere apologies and we hope that there will be another opportunity for us to renew your experience at our resort. We would like to wish you all the best and look forward to see you again soon.

Yours faithfully,
Ao Nanang Nagapura Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ao Nang hotels

Frederiksberg, Denmark
Level Contributor
69 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 bubbles Reviewed March 23, 2013

There are better options than Naga Pura in Ao Nang for the same price. So I would recommend finding another hotel.

Let’s start with the nice thing about Naga Pura – it has a great pool area. And you should choose a direct pool access room.

And now for the bad things…

The rooms are worn. In our room one of the showers was not working and the towel rack was on the floor instead of hanging on the wall. We asked to get it fixed – and after a couple of days they actually fixed the towel rack (the shower was never fixed).

The day after the towel rack was again broken – after the maid had tried to put the towels on it.

The breakfast was very boring – and some of it directly disgusting. There was a hundreds of small flies sitting on the fruit. When we took a photo of it (for Tripadvisor) the fruit was removed right after. And ten minutes later it was covered with a net.

This example was typical for the waiters. Except for one on the waiter they were all very lazy. There were not many guests but still the food was not replaced when everything was eaten. If you missed the e.g. the bacon you should not expect to have some before you have finished your meal.

The hotel is located a little away from the center in a quieter area. So you have to take a tuktuk (40 bath) to get to the center.

But again check out the other hotels in Ao Nang. There are hotels on the same road that are getting much better reviews on Tripadvisor.

Room Tip: Choose a direct pool access room.
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Morten-Elm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rujirapa P, Director of Sales at Naga Pura Resort & Spa, responded to this review, April 2, 2013
Dear Mr. Morten-Elm,

We were delighted to be your chosen resort during your recent stay.

Firstly we appreciate your kind comments concerning our Swimming Pool and our Pool Access Room.

Concerning the Towel Rack, Restaurant Service and Breakfast we apologize sincerely for the trouble caused to you and will take all the possible steps to ensure that such these mistakes are not made again.

In regards to our Location which take 5 minutes walk to the Shopping area our Resort has actually provided the Complimentary Shuttle Service for every 2 hours to all hotel guests which can be bookable at the Front Desk.

We thank you once again for your valuable comments and suggestions.

Best regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton Canada
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed March 12, 2013

We were on the second floor--the first floor with access to the pool would have been even better. The room was huge as was the balcony--very nice when you have been traveling for awhile. Breakfast was good. Staff was very pleasant and the bed was comfortable. It was a short walk to the beach and into town. Great crepes were sold at the end of the street.

Room Tip: Deluxe pool access would be best.
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JeanEdmontonCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rujirapa P, Director of Sales at Naga Pura Resort & Spa, responded to this review, March 16, 2013
Dear JeanEdmontonCanada,

We were delighted to read your comments.

We will share your comments with our team we are sure that this feedback will serve as an encouragement to all of our staff. We strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 26, 2013 via mobile

It's not going to be for everyone. A short tuk tuk from the busier areas if town ( this is a
Plus) as you get to escape the noise. However, it attracts all sorts and is not the place to come if you want luxury. The rooms have had a face lift but out air con broke down and leaked everywhere during the night. It was also the noisiest air con I've ever heard, and when we decided to turn it off to get to sleep we would leave the fan on to try and keep cool... This also makes an enjoying noise as it struggles to stay on the ceiling! My biggest problem was not the hotel but the other guests. One day the place was over ran with 20plus bikers, all revving there bikes by the pool and making a load of noise without anyone interfering ( I could see other quests getting annoyed). Then loads of kids ( and don't get me wrong, I love kids) but the noise at all hours... This hotel needs to work out who it's target customers are.
You pay a high price for a basic breakfast, slow service and poor food from the bar.

On the plus side (because over all we did like this place )...

Great big pool
Some lovely staff that do make you think they do care ( pool bar and reception all great)
Big room with plenty of tv channels and nice bathroom
Lots of sun beds and space
Location

Bad points
Lumpy bed and covers, need replacing
Basic breakfast poor
Noisy mix of customers

We stayed in the mercure Hotel ( just around the corner) and that was better for the same money....

Hope this helps

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank puffer12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

First time to Krabi, I was pleasantly surprised how well decorated and furnished the Pool Access Deluxe room was. It was very spacious, comfortable with all the creature comforts you would expect from such a prestigious hotel.
What I enjoyed the most was pool access and the very huge pool. They even thrown in pool toys which my family could enjoy.
The breakfast buffet was not so exceptional, but we would venture out for our food anyway.
Checking in and out was a breeze, staff were friendly and helpful.
If you havent tried this place, you should seriously check it out! Will be returning for another stay!

Room Tip: Get the Pool Access Deluxe Room. You will love it!
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JonathanLin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Naga Pura Resort & Spa

Property: Naga Pura Resort & Spa
Address: 109 moo3 Tambon Ao-Nang, Amphur Muang | between Ao-Nang and Noppharattara beaches, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#20 Spa Hotel in Ao Nang
#22 Top resorts Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Naga Pura Resort & Spa 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Naga Pura Hotel Ao Nang
Naga Pura Resort And Spa
Naga Pura Resort & Spa Krabi/Ao Nang

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