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“Amazing place, extremely poor service.” 3 of 5 stars
Review of Naga Pura Resort & Spa

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Naga Pura Resort & Spa
Ranked #61 of 97 Hotels in Ao Nang
Kajang, Negeri Sembilan, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing place, extremely poor service.”
3 of 5 stars Reviewed September 27, 2012

I went here with my husband on the two last days of our week-long honeymoon. We were really looking forward to arrive and relax here, since we splurged a lot of money for the private villa. When we first got here, we were completely swept off our feet - it looks exactly like the pictures, the villa was in perfect condition - at least at first glance.

The staff who brought us over to the room left in a hurry without even showing us where to place the key card - which wouldn't have been a problem if it wasn't at the other side of the villa. We had to discover ourselves that the keys weren't meant for the front door, but for the side door instead. One of the three air-conditioners wasn't working so we called the receptionist, and they sent an employee who can barely speak English. We then somehow figured out that all the private villas now have only two functioning airconds - which wouldn't have been an issue if they had just told us beforehand. The jacuzzi didn't have hot water so we were freezing cold when we tried it out. In contrast, the shower has this bar of metal that gets really really hot when you're showering with hot water, that it literally burned my arm when I accidentally bumped into it.

Breakfast was a delightful selection of food, but the staff was inefficient and unfriendly. They took a long time to clear our table and let our empty plates fill the table. I went to the reception to ask about the resort's spa services but the employee was in the middle of a friendly conversation with his friend, so he answered half-heartedly, and then called me back as I was leaving to give me a brochure for the spa.

The resort is located in the more upscale part of Ao Nang; it's close to the bars but a bit further away from all else - this isn't really a problem, you can always take a tuk-tuk or walk the extra mile, Ao Nang isn't a large place at all.

All in all, I would still recommend this place for how beautiful it is, but they seriously need to train their staff better. The standard of their staff doesn't match how exclusive the resort is, at all.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank tengkuatique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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English first
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 11, 2012 via mobile

Reading the other reviews seems like we got lucky, but nothing really bad for our first 3 nights (one to go). We have a wonderful pool access room, very clean. We had originally booked through agoda for 2 nights at a 50% discount as it is low season here, and we wanted 2 more nights and asked if we could do so, and the front desk actually lowered the price to book directly with them (which makes sense for the hotel and us) so we were only paying 1200 baht per night.

On the downside, I had a very urgent call to make to Vancouver and found it strange the phone in the room did not work. When I asked the front desk they said that the hotel does not offer that "service" and I would have to walk down a couple blocks to use a public pay phone. Wifi is a little bit weak depending on where you are. Room was not cleaned on our second day even though we had left room make up request on for over 10 hours during the day while we were out.

  • Stayed August 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Mikemaclaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 20, 2012

My husband and I stayed at this hotel last June for about two weeks. June is the lowest season, which explains why everything runs at a slow pace and also why the hotel cannot offer a breakfast buffet with less than 20% room occupation. However when there were sufficient clients, a very nice buffet was offered. Otherwise there was only a la carte breakfast.

The construction next door is really not a deficiency of the hotel. So they should not be held responsible for that with a bad rating.

The manager is quite friendly, and willing to help. We only booked a few days to try it out through Agoda. After a few days we decided to stay so we negotiated a very reasonable price directly with the manager. She offered a slightly better price than Agoda.

The hotel is located near the beautiful Noppharattara beach and 10 mn walking distance from the central Ao Nang tourist area. The pool area is very comfortable. The pool is of Olympic size with pool bar. There is a nice gym and two computer stations near the restaurant.

A few cons however. The housekeeping could be improved. Still, the staff is very friendly and always willing to help. The general maintenance of the hotel could also be improved a little.

In summary, this hotel offers a good value for money. We may very well decide to use it again when we return to lovely Ao Nang.

Room Tip: Make sure you ask for a room overlooking the pool. Otherwise you may end up in a less nice area behi...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank thetravelbee_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somewhere asia
Level Contributor
4 reviews
1 of 5 stars Reviewed July 16, 2012

We stayed there last June and staff was really horrible, they don't understand even basic English. Construction site next door guarantees horrible noises for your 'pleasant' stay. Breakfast is more joke than food and restaurant looks dead. We was trying to order some food, but we got wrong food and they did not even bother fix that. BTW that food was horrible and over priced, feel get rip off. I would not recommend this hotel for no one. Where they got 4 Star Rating? cereal box??

Room Tip: Go somewhere else..
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank jan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ao Nang hotels

Merritt Island, Florida
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 13, 2012

Actually my overall rating for Naga Pura Resort and Spa is GOOD, but Traveladvisor does not have this rating!

We booked a delux room and were picked up at the airport for a small fee. Reception was good and checked into our from on the 3rd floor of building number 2 facing a huge beautiful pool. Spacious room, spacious bathroom with separate shower and big tub, and large pool and mountain view balcony. Furnishing were a bit dated but acceptable. We found the mattress too hard and they could have cushion on the balcony furniture. Wifi is available throughout the premise and it's free. We love the large swimming pool, especially if you like swimming laps, but not happy that the poolside chairs do not have cushion - very uncomfortable!

We really like our room, but there is a construction of a new hotel across the street which is very loud. The construction is still in the early stage and probably will take another year to complete. Because of the noise we asked to be moved to another room in building 3 way in the back on our 3rd day which solved the noise problem.

Location on their map shows it closer to the beach than it actually is which is not a problem for us. Actual location is about a 15 minutes walk to the beach. Tuk tuk is available just outside the hotel for 20 baht per person if you don't feel like walking.

Good hotel, good value for the money.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Asianesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 9, 2012

This resort was impeccably presented and has an amazing pool and poolside bar. Rooms are spacious and clean and the beds are really comfortable. Breakfast was OK and location fine but the main attraction was probably the pool. The kids were in the pool all day. Internet service available but slow.

Room Tip: We have three children so we had to book 2 rooms. However, our youngest had to sleep in the bed wit...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Merrijiggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 30, 2012

Hello, My husband and i went to Krabi for the first part of our honeymoon.. I had never been but david is a frequent traveller... I thought i would book the accomadation.
I chose this hotel because it look great on the web... However when i read the reviews on here i started to panic thinking That i may have chosen bad accomadation for our Honeymoon.....
However when we arrived at the airport we were greeted on time by friendly staff who took our luggage and assisted us to the airconditioned van... We had a safe 40 minute drive to the hotel (scenic route).
Upon arriving at the hotel we were very surprised to see how gorgeous it was and dave looked at me and said "Babe for someone who has never been to Krabi before that you did well"!
The staff were helpful friendly and spoke good enough english to get us through 7 Nights.
We had pool villa suite (no 5).. And it was just stunning!! Could not take enough pictures to show our fam and friends how gorgeous it was. The size of our pool was massive and the gardens were just lovely.Also there is a waterslide..
To be honest you did not have to leave the suite if you chose not to.. There was a computer with perfect wifi..All free in the villas. The only thing i would say is in low seasion when we went it was so quiet that the breakfast was very small... But that is the only thing slightly negative that we have to say. It was the most romantic place for our honeymoon to start.

Room Tip: The pool villas are a MUST!!! We will be back
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank valval14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Naga Pura Resort & Spa

Property: Naga Pura Resort & Spa
Address: Moo 3 109 Tambon Ao-Nang, Amphur Muang | between Ao-Nang and Noppharattara beaches, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#19 Top resorts Hotel in Ao Nang
#19 Spa Hotel in Ao Nang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Naga Pura Resort & Spa 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Naga Pura Hotel Ao Nang
Naga Pura Resort And Spa
Naga Pura Resort & Spa Krabi/Ao Nang

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