Had booked for a family of four with kids 14 and 6 so paid for 3 adults and a child.
Got a mail from the hotel asking to upgrade to a bigger room by paying extra but that amount was more than paying for 2 rooms. So I responded by saying that I can book 2 rooms but they said extra room is not available and and they'll put extra bed in my room. While at the hotel they said that I have only paid for extra guest and not bed.
The room had a huge day bed and they even refused to put a bed sheet on it.
We had also asked for a iron from house keeping but it never came. The pool is also too small for the number of rooms they have and it's quite crowded.
I am still giving 4 stars for the following reasons
Location, Great breakfast, Cleanliness, Travel desk rates
Also Tina on travel desk was very helpfulMore
- Free Wifi
- Free parking