Arrived this week, hotel is in a good location yet is quiet and peaceful.
Major problem with staff attitudes, it feels like the hotel is being run by a group of moody teenagers. Reception staff very unfriendly and not at all professional with the exception of one. Breakfast staff are glum and unwelcoming.
Housekeeping does a very basic service.
We stayed in ocean view room which was clean and compact.
The room has no storage we are two people and it was very hard to store luggage and clothes, the layout is terrible and room feels tiny once you unpack. No drawers for clothes so storage big isue. The shower has no door, so it constantly flooded the bathroom floor with was a major slip hazard, you must be very careful. I told reception and only solution was to get housekeeping up to mop the floor (after 4 hours and 2 reminders) they said nothing else they can do.
There is no lamps or night lights so can be irritating as only light is main switch by the door.
The pools look great but they are so cold it’s awful.
Major issue with pools is that there are 11 sun umbrellas in the hotel, between so many guests. Rooftop bar has terrible been bags loungers that are already worn. Only protection from sun is some flimsy material, they have no umbrellas so it gets very uncomfortable. Also again the bar staff are rude and disinterested.
Back to the pool both had missing tiles strewn around, hotel is only 6 months old but already showing wear and tear.
Staff need to be trained, in never saw a hotel manager to oversee the stay.
Very disappointing staff, room too small and no storage. We will not return or recommend.
