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“Service excellence!”

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Aonang Cliff Beach Resort
Ranked #7 of 111 Hotels in Ao Nang
Certificate of Excellence
Reviewed July 28, 2014

We loved our 7 night stay at the hotel. The staff are absolutely great! From the reception staff to the waiters and porters to the chefs - fantastic! They made a special effort to make my birthday special and romantic at their great new beach club. It was such a memorable and beautiful evening with a great dinner and personal service.

We did not even notice the construction and had a nice room with sea view and balcony bath.

I can recommend this hotel to any traveler wishing to visit Ao Nang. Its location is central but not too busy. All the restaurants and shops are within walking distance. But the staff are what make this a place close to my heart!

Room Tip: Most definitely a Sea view room with Balcony.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank SamanthaSchnetler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this reviewResponded August 2, 2014

Dear SamanthaSchnetler

Greeting From Aonang Cliff Beach Resort !!

Thank you very much for choosing Aonang Cliff Beach Resort and thank you for your kindness in sharing your wonderful review. We are very delighted to hear how you enjoyed your private candle light dinner on your birthday at Andamana Beach Club. Our hard working has been fulfilled when you feel very happy and had such a memorable birthday.

We love to hear that our staff made this place close to your heart, It is a very great motivation for our teams to maintian the quality of service and ultimately thankful for your kind compliment and we will certainly share with the team.

We look forward to welcoming you back to our hotel when your next holiday and please do not hesitate to contact us at any time.

Warm Regards,
Aonang Cliff Beach Resort Team

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1,206 - 1,212 of 2,058 reviews

Reviewed July 27, 2014 via mobile

Stayed here for 3 nights and really enjoyed ourselves here. We spent plenty of time in the room and around the resort as my wife is pregnant, so we had plenty of time to evaluate and enjoy the facilities.

The check in was speedy, we were offered a seat with welcome drinks and towel, and someone came shortly with our room keys (we've pre booked through Agoda). From there, our bags were quickly whisked away by two gentlemen who showed us our room.

Many thanks to the management for preparing some extras such as the towel swan, fruit platter and cake since its my wife's birthday.

We had the ocean view room, and the view was spectacular. Staying at the highest floor helps too. The room was comfortable, clean, and the bed was awesome to sleep on. My wife loved the day bed, although the pillow on the day bed was slightly smelly. Maybe the pillow should be washed once in a while too? The toilet was good, although the water temp is a bit unstable. Hot water sometimes takes a while to come though. The wifi amenity is great, the signal is strong and stable. You can even stream videos on it! The tv channels are aplenty, although some channels are a bit grainy. The pool is great, a nice straight stretch, not too deep, water clear and not dirty.

However, I'm in the opinion that the hotel can improve on the f&b side for a total wholesome experience. The breakfast choice is generally lacking, the food doesn't appear too appetizing. Some of the staff at the breakfast area doesn't meet the expectation of Thailand's land of smiles motto. However, they are fast in clearing plates. We ordered room service too - the club sandwich can definitely be better. The bread was on the soft and soggy side, and the bread is only cut into half which makes it difficult to eat.

Last but not least, the Infinity Spa is just wonderful. We went for 2 consecutive days during the happy hour, and thoroughly enjoyed ourselves. Aoy and team did a wonderful job in ensuring that our massage was as relaxing as possible, and that we were well taken care of. Upon learning that my wife is pregnant, they offered her a cup of warm soy milk too.

All in all, the hotel left us with the best memories possible. My only hope is that they maintain what they are already doing right, and continue to improve on the others to make it one of the best hotels in the Ao Nang area.

We will definitely be back again!

Stayed: July 2014, traveled as a couple
Thank Gan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this reviewResponded August 2, 2014

Dear Gan Y

Greeting From Aonang Cliff Beach Resort !!

Thank you for choosing Aonang Cliff Beach Resort as your preferred holiday destination during your recent visit to Aonang. We are very grateful to note that you enjoyed your Ocean view room with the wonderful view of the cliff and sea, and glad to hear that our resort facilitated all of your needs inside and outside during your stay.

We are more than happy to know that you have been taken well care by our spa staff and your massage was excellent.

Regarding to your comment about our breakfast and room service, you may rest assure we are taking this issue seriously. We are actively working to improve our selection of breakfast to make sure that our guests have a good start of the day and we will work more on training to maintain our standard of service.

Thank again for taking the time to share your review with us. Every single details of your comment is very important as it assists us to target areas to improve our service. We do our best to meet your needs, please to be assured.

Warm Regards,
Aonang Cliff Beach Resort Team

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Reviewed July 23, 2014

Had an enjoyable 6 day stay here recently; Staff were extremely friendly, Hotel was clean & comfortable with a good sized double room & there was a lovely buffet breakfast each day
It has a nice pool area with a bar & is only a 5 min walk from the beach & the resorts center so the location is ideal.
We were there in the low season & paid £30 a night which was excellent value as the price in the high season would be 3-4 times that amount; I would be happy to stay there again when I next visit the area.

Room Tip: If you want the best rooms you would need to ask for one at the rear high up with sea views
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank delboy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this reviewResponded July 28, 2014

Dear delboy99

Greeting From Aonang Cliff Beach Resort !!

Great to hear back from you and thank you for sharing your recent stay with us. We are happy to hear you had a great stay at Aonang Cliff Beach Resort. we love to hear that all of the staff efforts are appreciated and that out service standards remain high. Your positive review will be shared with the team. We hope that we will have the pleasure of accommodating you and your friends on your next holiday to Aonang!

Warm Regards,
Aonang Cliff Beach Resort Team

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Reviewed July 23, 2014

Just had a very pleasant stay at this hotel. It is conveniently located in Aonang being very close to the beach and an excellent range of restaurants. The staff were all helpful and friendly. The rooms were very clean. The hotel has a nice swimming pool and the buffet breakfast was excellent with plenty of choice and food of a very high quality. The only thing that might make it unsuitable for anybody is the fact that to reach it you have to walk up a steep drive or several flights of steps, therefore people with mobility problems might need to look if it is suitable for them. Plenty of taxis nearby so maybe they could take people up to the hotel

Room Tip: Obviously if you want sea views then you need to book aroom which provides this
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this reviewResponded July 25, 2014

Dear Michael B

Greeting From Aonang Cliff Beach Resort !!

Thank you for your kindness of reviewing for us. We are very grateful to note that you had a pleasant stay at our hotel. It is appreciated to know that you enjoyed your time with our property , our friendly and helpful staff, the food as well as the location at the heart of Aonang.

Regarding to your concern , we would say that our guest safety and accommodation is our top priority. We are taking it seriously and by now we are building a new street side entrance with an elevator to avoid climbing stairs. You may rest assure that in the future when you come back to visit us, you will see a new look of our hotel and do not need to climb up the steep stairs anymore.

Again, thank you for choosing to stay with us. We can not wait to say welcome back to our hotel and serve you again with our warm hospitality.

Best Regards,
Aonang Cliff Beach Resort Team.

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Reviewed July 20, 2014

I would strongly recommend this hotel to anyone looking for a nice stay in Aonang. We stayed here for 5 nights in July. It is in an ideal location, just a 5min walk down the high street to the beach, the rooms are spacious and the hotel restaurant/bar and pool area is well kept and relaxing. There is a lot of choice at the breakfast and the hotel always put something on in the evening if you wanted to partake in it e.g. a BBQ dinner. There was renovation work going on at the hotel whilst we were there however it didn't hinder our stay in the slightest. The hotel staff were extremely friendly and helpful. Would definitely stay here again and recommend it to couples, families or anybody looking for a nice stay in Aonang.

Room Tip: The Deluxe rooms are extremely spacious however if you want a nice view from your hotel room, choose...
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fran H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this reviewResponded July 24, 2014

Dear Fran H

Greeting From Aonang Cliff Beach Reort

Thank you for sharing your experience of staying on TripAdvisor. We are delighted that you had a wonderful time during your stay with us, and happy to hear that you thoroughly enjoyed our hotel, the food, the friendly and helpful staff as well as the location.

Again, thank you for your feedback and for recommending us to others. We look forward to welcome you back soon in the near future.

Warm Regards,
Aonang Cliff Beach Resort Team.

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Reviewed July 18, 2014

We had an excellent stay here last month. The staff were excellent and very accommodating, always smiling and checking that all was ok. At the moment the hotel is being renovated in some areas, which look like they'll be amazing once complete, and whilst this didn't detract from our holiday, I would recommend upgrading to an ocean view room to be away from the street. It's quieter and the views are stunning.
We stayed in Ao nang 10 years ago and it has changed beyond recognition, much busier but still a fantastic place to explore the Krabi Province, taking advantage of the many trips on offer, and the nightlife has something for everyone. Thoroughly recommend the hotel and the area. I'm sure we'll be back.

Stayed: June 2014, traveled as a couple
Thank Wasps214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this reviewResponded July 21, 2014

Dear Wasps214

Greeting From Aonang Cliff Beach Resort !!

Thank you for choosing to stay with us and thank you for your kindness of reviewing for us. We are very happy to know that you thoroughly enjoyed our hotel , our ocean view room with the amazing view of the cliff , our friendly and helpful staff as well as the location.

We are more than happy and welcome to know that you will come back here again when you visit Aonang. We do our best to meet your needs, please to be assured.

Warm Regards,
Aonang Cliff Beach Resort Team

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Reviewed July 17, 2014

Stayed here for 6 nights in early July. The experience was mostly good, but with 1 or 2 niggles.

Checkin was very efficient and we were lucky enough to meet the Resort Manager Derek and the co-owner Wolfgang. The apologised as the resort was undergoing some renovations and the work may interfere with our enjoyment. Overall the work being done involved minimal disruption and we were also invited to their guest cocktails that night as a "thank you". This was greatly appreciated as we could see they were trying to improve the property as well as thank their guests.

The following day, we were also invited to the opeing of their new beach club "Andamana" which we attended. This is a great facility which is very relaxing at a beach which is only about 5 minutes away in the shuttle, but very quiet. You can eat and drink here in "bamboo" comfort!

Breakfast offered a good selection with normal bacon, eggs and cereals as well as salads, curries and vegetarian treats.

There were only 2 areas which I beleve need attention. Firstly, the pool towels are old, thin and faded - they need to be replaced.

Secondly and more importantly the service from the housekeeping area is very inconsistent. Every day, we needed to ask for additional things from hand towels and face washers to needing just about everything replaced as it had been missed!. Sometimes the room was serviced at 11am, other times it was 4:30 pm.

Overall however we enjoyed the resort - found it very relaxing. It is well positioned - close to a number of good local restaurants and transport options.

Stayed in room at the back of the resort and until all renos are complete would suggest asking for a room starting in 32xx or 33xx. The views are spectacular and the room is very quiet. We would stay there again - definitely.

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank PeterD8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this reviewResponded July 20, 2014

Dear PeterD8

Greeting From Aonang Cliff Beach Resort !!

Thank you for sharing your experience of staying with us on TripAdvisor. We are delighted that you and your family loved staying with us. We are also thankful for your understanding that we was undergoing some constrution in order to improve our property to make our guest more comfortable and more enjoyable.

More then that it was our pleasure to have you celebrated the grand opening of our ANDAMANA beach club and you thoroughly enjoyed our private beach.

Your comment regarding our service from housekeeping and the pool towels, we take it seriously as it give us the way to improve our service and the quality product we offer.

Again, thank you for choosing to stay with us and we all hope you will come to visit us again when your next holiday!!

Warm Regards,
Aonang Cliff Beach Resort Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aonang Cliff Beach Resort

Address: 328, Moo 2, Ao Nang, Krabi Town 81000, Thailand
Location: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#2 Spa Hotel in Ao Nang
#5 Luxury Hotel in Ao Nang
#7 Romantic Hotel in Ao Nang
#7 Family Hotel in Ao Nang
Price Range: $42 - $854 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aonang Cliff Beach Resort 4*
Number of rooms: 97
Official Description (provided by the hotel):
Aonang Cliff Beach Resort is Krabi's 4 star boutique resort with spectacular views of the cliff and Andaman Sea. Located in the center of Aonang, with easy access to the beach, shopping, Dining and night life. 97 Newly refurbished, spacious guest rooms offer comfortable accommodation in Superior , Deluxe and Ocean View categories. The Ocean wing features sunset balcony for romantics and honeymooners. The resort offers a unique Thai restaurant and a boulevard cafe in Aonang's most versatile and lively shopping plaza. Around the resort pool you will find a Bar & Bistro, wellness center complete with Thai Spa, Gym, Muay Thai, Yoga and Tai Chi classes. Social and business events are celebrated in style for up to 180 guests in the new event center and on the Cliff Panorama Terrace. Coupled with grace of our Thai service memories are made of this. ... more   less 
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Also Known As:
Aonang Cliff Beach Hotel Ao Nang
Aonang Cliff Beach Resort Krabi/Ao Nang

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