We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Katunayake
Post
Inbox
Search
Open today: 12:00 AM - 11:59 PM
Save
Review Highlights
A Good Way to See Sri Lanka

I am really thankful to Ms. Darsha for keeping in touch before, during, and after the tour. Gayan... read more

Reviewed yesterday
AmirS733
,
Islamabad, Pakistan
via mobile
Srilankan Memories

It was really beautiful & scenic place one can enjoy the holidays. The kandy , Nueara Elliya... read more

Reviewed 2 days ago
spdalvi
,
Mumbai, India
Read all 287 reviews
  
Recommended experiences in and around Katunayake
from $456.42
More Info
from $52.48
More Info
from $60.52
More Info
from $56.42
More Info
Reviews (287)
Filter reviews
287 results
Traveler rating
224
37
6
7
13
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
224
37
6
7
13
Show reviews that mention
All reviews tour consultant nuwara eliya driver cum guide sri lanka natural beauty birthday celebration follow up colombo city commendable job holiday destination memorable trip star rating breathtaking views brilliant holiday cab driver special mention special thanks
Selected filters
Filter
Updating list...
35 - 40 of 287 reviews
Reviewed 4 weeks ago

I’m grateful to have seen Sri Lanka, but I think that our tour didn’t allow us very much time to see anything that wasn’t “packaged tourism”. The boat ride, for example, was yet another opportunity for wildlife to be exploited and really smacks of old style tourism that is neither interesting or inviting. We also had no desire to see a fish farm, shrimp farm, or hold a monkey which happens on the tour – and I specifically mentioned during our chats – that we do not support wildlife “entertainment” – ever.

It’s very possible that I’m not a package tour person. It’s also very possible that there is an assumption in how Olanka do business that all tourists won’t mind filthy accommodation with bad service and an itinerary that is 70% car and 30% seeing something quickly.

Had they disclosed that nearly all accommodation (save for Melheim in Kandy and Ocean in Colombo) would be 2-star accommodation and that our schedule would leave only a few hours each day to actually do something, it would have a least been genuine.

It's difficult to marry the responsiveness of the staff (they took particular note of my mom's mobility issue and got us ground floor rooms which was wonderful) with the level of hotel and, on some level, driver (not guide) that were offered. 2/4 of our hotels were disgusting. Olanka raised the concern with the first - the Hibiscus- and a small refund was offered but, honestly, both the Hibiscus and the Long Beach should not even be on their list. They have not kept up with the properties and seriously asked themselves if they meet a minimum standard (they do not).

It's a shame-- they have great staff -- but the tour was poorly planned and the properties fell well below any reasonable expectation (save for 2).

Date of experience: January 2020
Thank traveltilithurts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlankaTravelsSL, Guest Relations Manager at Olanka Travels, responded to this reviewResponded 4 weeks ago

Dear Rebecca,

Many apologies for the inconvenience caused to you.Thank you for bringing this to our attention. We are at Olanka Travels customer satisfaction is our ultimate priority. Our quality department is looking in to this matter seriously and will make sure no compromises shall be made on our excellence. Our tour consultant has communicated with you and during the planning process she has included all the sightseeing are upon your request.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It was our first time to Sri Lanka and we wanted to cover as many places as possible. Thanks to Olanka :). We covered most/ all the places that we wanted to cover and all seasons too. Our travel consultant was Vithika. When she contacted us - we had explained our expectation from the trip to her. Within a few hours she responded with the recommendation and plan that we were very happy with. We requested for a few changes based on our preferences and she and Olanka were so prompt enough to accommodate the same. Before the travel, Vithika connected with us very regularly. She called and informed us the 'must bring' things which we would have needed for the trip. She briefed us about the weather conditions so we are prepared. Olanka was there when we arrived to Airport. Local transportation was all arranged by Olanka. Vithika was in continuous touch with us during the trip. Every evening she ensured that she checked our comfort and expectation. Olanka covered more places than mentioned in the Itinerary. Vithika coordinated with driver to ensure additional things are covered. Recommended hotels were all amazing. We loved Sri Lanka - Colombo, Negombo, Sigiriya, Polannuwara, Dombualla, Nuwara Eliya, Ella, Yala, Galle and Bentota. Olanka and Vithika have given us amazing experience. Activities that Vithika recommeded were as per our interest and helped us explore ourselves more :).

Date of experience: December 2019
Thank sumedhian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlankaTravelsSL, Guest Relations Manager at Olanka Travels, responded to this reviewResponded 4 weeks ago

Dear Sumedhian,

It brings us so much happiness to read such a wonderful review on our page! Hearing about your amazing journey and how we helped make it possible means everything to us. We at Olanka Travels work really hard to ensure that our clients have the most amazing experience in Sri Lanka. Thank you so much for choosing us to be your tour organizer and for taking the time to leave such a wonderful review on our page! We are truly touched. Thank you!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

After examination of my son we planned to visit SriLanka, our sweet neighbour sister country in the Indian ocean.Before starting the venture, we googled and found out Olanka. From our past experience as an avid travellers, I started communication with them. We got Hashini, a young super dynamic damsel as our tour consultant. Anything I say will be less to describe her. She helped and responded in a very very professional way and negotiated the price very amicably.
Olanka Travels made our sojourn there very memorable. The car provided was new and comfortable, driver was very very nice person. Repeated communication was there about our inconvenience, if any. But we did not face any problem there at all. The hotel provided as per our expectations and was very good.
We had a memorable holiday there.
Thanks Olanka Travels and specially HASHINI.

Date of experience: January 2020
Thank SwarupKrishnaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlankaTravelsSL, Guest Relations Manager at Olanka Travels, responded to this reviewResponded 5 weeks ago

Dear Mr. Swarup,

Thank you for the excellent review sir and choosing Olanka Travels to organized your memorable holiday with us. We at Olanka Travels work really hard to ensure that our clients have the most amazing experience in Sri Lanka. We are so glad in delivering our excellent service to you! We really do hope to see you again and make sure that you have another amazing tour in Sri Lanka...!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020

We, family of three, travelled to Srilanka from India in December2019 during winter vacation. We had a great time in Srilanka and returned with excellent memories to cherish for life.Thanks to Olanka Travels. This review is out of my personal experience and complete satisfaction.

Tour consultant Shakuni and our driver cum Guide Aruna were two key members of Olanka team to make it possible. Ms. Shakuni and Mr Aruna were both very friendly, professional, considerate, communicative and reciprocative.They became very close to us by the end of the tour. Even till date we exchange good wishes and pleasantries over WhatsApp.

Ms. Shakuni was very helpful, gave good suggestions and worked out a good itinerary as per our requirements. I appreciated the fact that she used to communicate beyond her office hours ( which helped me to plan the trip as well) and executed the tour very meticulously. She was always there for us during the entire trip.Hotels and tour plan suggested were excellent.

The ride with Mr Aruna was another memorable event for us. We found him to be a thorough gentleman, cooperative, friendly and very accommodative. He maintained the vehicle very clean, was very punctual, knew the route very well and possessed necessary informations to complete our visits to tourists locations leisurely and satisfactorily.

I thank Management of Olanka for assigning Shakuni and Aruna for us and providing a memorable journey through the paradise island.Thanks for everything and we hope to return soon.

Venkatesh

Date of experience: December 2019
1  Thank 845venkateshk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlankaTravelsSL, Guest Relations Manager at Olanka Travels, responded to this reviewResponded January 15, 2020

Dear Venkatesh,

We are so delighted to see this wonderful review which you had shared on our page today! Thank you very much for that mesmerizing review and choosing Olanka Travels to fulfill your exploring needs! Hearing the happy moments of our clients mean everything to us, and we sincerely thank you for taking time to give us such a feedback!!. We are glad that you and family loved our services. We at Olanka Travels, work very enthusiastically to bring out you the utmost experience in this exotic island.Thank you very much for choosing Olanka and hope to see you again in this wonderful island!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020 via mobile

Good customer care and friendly people. which is the most important one when you are traveling to other countries .
.Special mention : Dilini Dayawansa  ( my tour consultant ) she was in contact with me from start of the tour till the end ... Which was so much useful for me to clarify doubts.. and she give me costumized pack within one hour which I asked and which helped me to plan accordingly..
And she arranged me complimentary dinner in all the three hostel I stayed
and complimentary visit to madu river boating..

Reasonable price package compared to other travel agents. . Rooms booked by her was really good . She arranged me Indian type of buffet for us in all hotels..
vehicle arranged by them was in good condition and the driver was friendly too ( thanks Nishant)
He showed me many good locations which we needed to cover within 3 days ..
Overall : excellent and good service...
felt safe and secure..

Date of experience: January 2020
Thank SengaAis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlankaTravelsSL, Guest Relations Manager at Olanka Travels, responded to this reviewResponded January 14, 2020

Dear SengaAis,

We are incredibly grateful that you took the time out to leave us this beautiful review.Thank you very much for leaving such a nice review on our page today! With the enormous support and massive dedication given by our cordial staff, we are very pleased to hear your happiness in this way. Olanka was able to gift such an amazing experience for you. Thank you so much for choosing us to be your tour organizer and for taking the time to leave such a wonderful review on our page! and Hope to see you again in this beautiful island!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews