Normally when I visit Sri Lanka, I do pop into Full Moon Garden Hotel for a nice relaxing time and specially to enjoy the seafood on offer with the cashew nuts.
But when I visited in February 2013 this was not the case. I ordered the same dishes such as seafood platter which normally comes in a steamed hot pot. After waiting for an hour and questioning the waiter, a bland white plate came with small quantities of fish that look like was cooked by an amateur chef.
I was furious with regards to the dish as I had invited friends from around the world to have a good here and them taking my word for it. Actually all dishes did let me down in every way. On top of this the bland plate of fish was over price in which the total bill came to Rs 12000 which I could have gone to a five start hotel such as saman villas and enjoyed an amazing food experience and wouldn’t have cost a fortune.
When questioned the management a person by the name of Captain Russell came to speak to me. I explained the lack of food quality and the service. He was not even apologetic and went straight to bring the chef who was in charge on the day. I then again had to explain the situation the chef (WHO WAS NEW) but to no avail. No apology at all from any party even though it was a dish that actually could have been plated by anyone. It was one of the worst experiences I ever had…..
I will never take anyone here to have a food experience as the management lacked in poor skills to make the customer happy…
Try saman villas amazing simple food for quality and reasonable price. You would not be disappointed….
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- Also Known As:
- Full Moon Garden Hotel Sri Lanka/Katunayake