We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible front desk service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ocean Bay Beach Resort
Cebu Island, Philippines
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Horrible front desk service”
Reviewed March 6, 2012

When I checked into the room I was met with a sour-faced lady at the front desk. I wanted to check in f0r 8 nights but it seemed like I was upsetting her by making her do any work.
For the money the room is ok, the aircon is good but the tv only has 4 filipino channels. The shower comes out like a sprinkler, the toilet seat was broken, and the bathroom light didn't work.
There were several dozen flies in my room so i asked the front desk lady if she could send an employee in with a fly swatter to take care of the problem. There were 6 employees sitting outside texting, so i didn't think it would be an issue to have one of them actually do some work. When I came back to my room I discovered that instead of using a fly swatter they just sprayed insect killer all over the room, bed, walls, and ceiling. I immediately took all the sheets off the bed and threw them in the hallway, opened the window and door, and went back to the front desk. It took them over two hours to put new sheets on the bed but in the meantime I developed a nasty headache from the insect spray.
This is a cheap hotel and I will never stay here again. I heard from some people at the beer garden that the owner's wife runs the place and she is running the place into the ground. STAY AWAY FROM THIS HOTEL!!

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TravelerJoe77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

105 reviews from our community

Traveler rating
    20
    44
    16
    10
    15
See reviews for
21
39
11
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Norwegian first
  • Any
English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 18, 2012

By far the worst hotel ive been! The place is too far from the city or even the downtown. The place os nice although the place is nice, the beach front is terrible!!!! When it rains it becomes muddy (now i know why they had to put the pool) the wifi doesnt work inside the rooms. Scratch that....nothing works at this place. They have a lot of things but none of them works (even the workers) the food is terrible! Everything is terrible i dont know how we found this horrid place! Yes, they do have recreation--a pool table that is not properly leveled, a dart board that doesnt have a dart, a bar that doesnt play any music or have any exhaust (cause they refuse to turn on the aircon). The employees are the worst! I asked for a sunny side up and they gave me a well done wuoth my breakfast! Give yourselves a favoir and STAY AWAY FROM THIS PLACE!!!! By the way, this place has no cable connection... What do you expect, they are in the middle of no where!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank samanthamendez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Dalaguete hotels

Sydney, Australia
Level Contributor
232 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed September 10, 2011

The thing to remember with this hotel is that it's not a 5 star resort in Mactan, it's a provincial hotel 2 hours from some resemblance of normal civilisation and is one of very few resorts in the area.
The resort it's self is very good, with great pools and facilities. The food in the restaurants was reasonable too. The rooms aren't the greatest, but they are usable. One of our guests did find a cockroach in their room on the first night, but had no problems after that. We booked all of the Captains rooms are they were fairly good value, and in fact all the rooms we booked were good value.
We live nearby, but wanted a beach location for our wedding reception and after looking at all the nearby resorts chose Ocean Bay because the owner (Willem?) and the manager were happy to negotiate a good deal for us.
A few days prior to the event they put in a lot of effort to prepare the resort and met all of our requests. They errected marquees and closed off the resort to the public, allowing only our guests in who had booked most of the rooms, and put in a strict entry policy to prevent gatecrashers.
Because of what we got, for the price we got it, we were very happy. Our guests enjoyed their stays, and were happy with the setup.
We did use outside caters (Cesar Catering in Argao, who were also amazing). and an outside band for the reception.
All in all, I'm very grateful to Willem and the manager. This isn't a 5 star resort, but its great value for a beautiful beach.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 25, 2011

Nice place if you want to relax...Restaurant is great, they have an overlooking view of the ocean with big flat screen television and also a karaoke. resort has a nice covered swimming pool well lighted during night time,Staffs are very friendly and helpful. Rooms are all air conditioned, with hot and cold shower and a private veranda just outside your room. The place is beautiful my family and relatives had a great time and everyone enjoyed. We will back soon!

Room Tip: Standard Room A and Captains Room
See more room tips
  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank brendalegaspi25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 15, 2011

we booked ocean bay on the strength of their web site & because it is close to the family.
the pictures & description on the web hve no relationship with the reality of the place.
when we checked in 2 lads assisted us with our luggage to the room, which is the only plus point.
the room had not been prepared for our arrival, was dirty with dead cockroach on the floor, the 'white' sheets on the bed were at best grey,
the 'kitchen' has no utensils, kettle, cooker or microwave, indeed a notice forbade cooking in the rooms.
the curtains were ancient, the telly had not been installed & the lads had extreme difficulty trying to get it to work. the lock on the door was very dodgy & the key was already bent. the outside areas looked unkept & in part dangerous.
as it was Sunday we attended church in the afternoon & on the way back booked in to Bodos and immediately transfered.
even though we hadn,t used the room they refused to refund any of our 2000peso deposit. we will return to Dalguette but will not even set foot in Ocean bay ever again

  • Stayed April 2011, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
8 Thank PHIL05-07-51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 20, 2011

The food and other services are way overpriced. The hot tub in captains room number 43 had no hot water and whirlpool controls came off in my hand. They played vidioke all hours super loud. The staff is awsome though went out of there way to serve, and the rooms where comfortable and clean.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sr_Chuckles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2011

Me and my partner stayed in this hotel last month. We planned to go for a road trip going south of Cebu. We booked in the resort since some of my friends referred the resort to us and it is convenient for our trip. Rooms are simple and clean, staff in the reception are very approachable and friendly especially their housekeeping staffs. Foods are great very affordable and delicious. The best thing is that they have free internet connection in all rooms and also free usage of computer in their restaurant with karaoke system and a big flat screen in the gazebo for movie watching with nice and relaxing view of the ocean. They have also motor scooters for rental and as well as speedboat rental. The resort is nice if you want to relax and have privacy not like other resort very crowded and has many things not allowed to do. In the resort as long as you pay for your stay it's like your allowed to do anything you want no restriction. Definitely be back next time with my friend.

Room Tip: Captains room or standard rooms
See more room tips
  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Greentimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Dalaguete
19.5 mi away
The Blue Orchid Resort
The Blue Orchid Resort
#1 of 6 in Moalboal
420 reviews
28.7 mi away
Eden Resort
Eden Resort
#1 of 1 in Oslob
261 reviews
4.9 mi away
Villa Rosa
Villa Rosa
#1 of 1 in Alcoy
107 reviews
Show Prices
Show Prices
Show Prices
6.0 mi away
Voda Krasna Beach Resort
Voda Krasna Beach Resort
#69 of 213 in Cebu Island
39 reviews
5.5 mi away
Dive Point Alcoy Resort
0.0 mi away
Blue Pot Family Resort
Blue Pot Family Resort
#2 of 2 in Dalaguete
5 reviews
Show Prices
Show Prices
Show Prices

Been to Ocean Bay Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ocean Bay Beach Resort

Property: Ocean Bay Beach Resort
Address: Guiwanon | Poblacion, Dalaguete 6022, Philippines
Location: Philippines > Visayas > Cebu Island > Dalaguete
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Dalaguete
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ocean Bay Beach Resort 3*
Number of rooms: 17
Official Description (provided by the hotel):
Take a trip and discover the lush tropical greenery surrounding and the crystal clear waters of Dalaguete's pride - Ocean Bay Beach Resort. Ocean Bay Beach Resort is the most luxurious destination resort, South of Cebu Province. A usual hub for locals and foreigners alike, Ocean Bay offers the best amenities suitable for active, outdoor people as well as those who would just want to relax and take a time off from the hustles and bustles of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, HRS and Travel Book Philippines, Inc. so you can book your Ocean Bay Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Bay Beach Hotel Dalaguete
Ocean Bay Beach Resort Dalaguete, Cebu Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing