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“Tabaco City - what would you expect?”

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HCG Residence Mansion Hotel
Ranked #4 of 10 Tabaco City B&B and Inns
Nashville, Tennessee
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Tabaco City - what would you expect?”
Reviewed June 20, 2013 via mobile

Stayed there 2 times visiting in- laws. Come on people, it Tobaco City not New York City. Yes, it different. Yes, it's a different standard here. Yes, everything is tight but the location of this hotel is perfect. Right across the street from he Tobaco Mall. If you going to complain then the Philippines is not a country to visit. A little common sense goes a long way, especially out here in the province. Manila is not much better. If this hotel does not have what you need walk across the street a buy it, or go down the street to the LCC Mall. The rooms are clean. I never had a problem with anything. Room service is great. Food served is pretty good and the place is safe. If you get the 2nd floor and the room the had the balcony overlooking the Main Street you can watch the talent shows on the weekends in front of the mall. I jut wish that the police officer that works in th sub office cross from the hotel would stop blowing his whistle, no one ever pays any attention to it.......ever.

Stayed July 2012, traveled with family
Helpful?
Thank Onerenegade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Killeen, Texas
1 review
Reviewed June 17, 2013

im santiago american stay in this hotel our room is suite room, how to claimed to be no# 1.there alot of things been locking..the supervisor is not friendly....we encountered problem the air con keep on watering inside the room for 3 days the guys help us put some pail and rug to dry our floor and try to help us to fix the problem then just sudden one man go inside the room without introducing his name or what position he had.he never try an effort to knock to the door b4 he get in..its a signed of disrespect and lost of privacy of the guess.we didnt know him, even he is the supervisor we just surprised that he get in the room.then no room service, not allowed to eat inside the bedroom because the supervisor didnt allowed and in the morning the breakfast didnt serve at 6:30am as the schedule they open around 7:30 - 8am and the food in the menu is not available...half of the menu in the menu list are not available and no soda nor san miguel light.. the soap only give us 2 pcs for almost a month that stay in this hotel,toilet tissue only 1 per day, the hot and cold shower need to be fix we already call for repair but didnt work on it the poor housekeeper try to adjust only control hater so we can used the hot only.the bedding didnt change every time we clean up our room and we request the bath curtain to change coz it smell so bad the staff say sorry because they dont have extra for that, 1 staff washed the bath curtain, no rug in the bathroom,the bed is not to soft to sleep comfortable,,then one more thing wen we go to manila we tell the front disk that we pay the room even wer not around then wen we go back from manila the air con is closed we try to on its off we ask the front disk the supervisor tell the guys to off the current supply unplug ever thing in the room hello we pay that y he do that,, the supervisor didnt care to the guess, with or without guess he keep on saying offensive word to the nice staff of this hotel...we want to talk to the owner that their supervisor..hotel the owner do an action with this..the supervisor is the main problem and mismanage the hotel and how he treat his guess.worst hotel i have been check in...hope the owner monitor this kind of problem.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank santiago_g90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tabaco City hotels

Las Vegas, NV
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 29, 2011

I have stayed with HCG Residences mansion twice and I am giving my first hand, non biased review of the place. Stay here only if you dont need tissue paper, soap, and shampoo. We were in a party of 3 people and was only provided with 1 soap and 1 shampoo for our stay. According to them, it was their hotel policy that they only give out 1 soap and 1 shampoo, even if you are 5 staying in your room(for the executive rooms). We paid extra for our bed, and yet the soap given was only one for the three of us. Also, the supervisor cannot be found when my companion had an upset stomach and not provided toilet paper, according to them, they already gave us the days supply. Their toilet paper was 1 ply, so it is not enough for 1 day. Also I had a fight with their supervisor(avoid this guy at all cost, name of Wilson) as he does not have any public relations with the guests, claiming that they dont give out soap for the guests. He was also nowhere to be found when the girl at the front desk(Aiza) who doesnt have any public relations as well, was telling me that I have to wait for their supervisor, as he has the keys to the stock room for the supplies..hello? so if you need shampoo or soap, the only guy who has the keys to the stockroom was their supervisor. They claim to be number 1 in Tabaco but with this lousy service, you better stay at the other hotels as they dont have any ettiquette handling guests.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bingowingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
476 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 644 helpful votes
Reviewed December 5, 2010

The executive room (1900p) was large and comes with a 19” TV, DVD player, kettle with coffee cups, fridge, hot water in the shower and sink, makeup table/writing desk, table with 2 chairs, AC, ample cupboard space, but no soap.
There are nice art deco touches in the room and restaurant.
Contact info: hcg_reeidencemansion@yahoo.com 0915 777 8311 / 052 830 3206
Breakfast is included in the rate and they have very good brewed coffee
The hotel restaurant specializes in Japanese cuisine and I would recommend their California Maki with mango and imitation crab – have it in your room with a glass or three of wine. Other excellent dishes include: the Yasai Itame (Japanese mixed vegetables), the Japanese House Chicken Special, the Japanese Chicken Cracker, and the pork Bicol Express in coconut milk.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank driftdiver1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gladesville, Australia
Level Contributor
465 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 1,786 helpful votes
Reviewed January 13, 2010

The HCG Residence Mansion Hotel is located on the main street in Tabaco City approx 2 kms from the ferry port, gateway to the Cantanduanes Islands.
The hotel is conveniently next to a number of fast food franchises & is down the road from the old colonial St John the Baptist Church.

The rate was not overly high at approx 900 Peso for a very clean room in a secure building. The furnishings were fairly new & not the cheap type found in many holes. The ceiling light was very cool & gave the room a soft glow which in hindsight created a very calming vibe in the room. The room space was used very well & had a fitted bench. The 51cm TV had cable & the remote for the TV & aircon were given to me upon check in.

The toilet had an automatic ventilation fan that sprang to life when the light was turned on, there was a sit-down toilet but no separate shower. I could smell the pine-based detergent in the bathroom & felt good knowing the room had been cleaned or maybe the strong fumes were the reason for my good mood

The hotel is located on a vibrant street with a market for locals located across the road & is a great local atmosphere to wander in, there is much activity on the street up until sunset where the city quietens down a fair bit. It’s a fairly good place to rest if exploring the Bicol region & a great base to catch a ferry thru the straits to the Catanduanes Islands.

Stayed August 2009, traveled solo
Helpful?
9 Thank The_Pale_Ridah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai va USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 15, 2009

Actually my third stay in this hotel.
Positive-
+ Rooms are extremely clean.
+Centrally located
+Inexpensive Laundry Service (30 pesos per 5 kg)
+24 hour Armed security at entrance
+Excellent value and room selections ( 900 pesos - 2300 pesos)
Negative-
-No safe box in rooms. (Common throughout most provincial towns)
-Steep flights of stairs to access rooms( not disabled person friendly)
-I ate at the restrauant 2 times, I got sick 2 times.

  • Stayed November 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bjjfighter35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chengdu, China
Level Contributor
1,251 reviews
332 hotel reviews
common_n_hotel_reviews_1bd8 2,198 helpful votes
Reviewed August 25, 2009

Tabaco City is hardly a well-known name amongst travellers. Like much of the Bicol region, and indeed the whole of The Philippines, it attracts very few visitors, especially when compared to such popular neighbours as Thailand and Vietnam. But this part of Luzon has a lot to offer- everything from the Mayon volcano to historic churches and quiet beaches. This particular city is also the port of embarkation for ferries to Catanduanes, an island that offers lots of off the beaten track travel potential. So adventurous travellers may well find themselves overnighting in Tabaco.

If you do, we would recommend staying at the awkwardly named HCG Residence Mansion Hotel, as it was in every way superior to the other hotels we looked at in this price range- around $20 a night. Whereas the main competition had lazy staff who actually tried to hide when we came in, at HCG the staff in both the lobby and the restaurant gave us a warming greeting every time we walked by. The restaurant was clean and attractive and its menu featured tasty Bicolano specialities. The rooms were simple but adequate, with cable TV and hot showers. This place is all you need while visiting Tabaco City.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Raymond W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HCG Residence Mansion Hotel

Property: HCG Residence Mansion Hotel
Address: Ziga Ave, Tabaco City, Luzon, Philippines
Location: Philippines > Luzon > Bicol Region > Albay Province > Tabaco City
Amenities:
Bar / Lounge Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #4 of 10 B&Bs / Inns in Tabaco City
Price Range (Based on Average Rates): $
Number of rooms: 16

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