Stayed there 2 times visiting in- laws. Come on people, it Tobaco City not New York City. Yes, it different. Yes, it's a different standard here. Yes, everything is tight but the location of this hotel is perfect. Right across the street from he Tobaco Mall. If you going to complain then the Philippines is not a country to visit. A little common sense goes a long way, especially out here in the province. Manila is not much better. If this hotel does not have what you need walk across the street a buy it, or go down the street to the LCC Mall. The rooms are clean. I never had a problem with anything. Room service is great. Food served is pretty good and the place is safe. If you get the 2nd floor and the room the had the balcony overlooking the Main Street you can watch the talent shows on the weekends in front of the mall. I jut wish that the police officer that works in th sub office cross from the hotel would stop blowing his whistle, no one ever pays any attention to it.......ever.