I checked in late at 7pm, when I got to the bed I noticed the duvet was covered in white stains. I told reception and they had the sheets changed straight away, with no apology though.
When I checked the bathroom I noticed dozens of flies all over the drain and dead flies in the shower. The shower curtain was black with mould as were the drains. We planned to put up with it until the morning time as it was getting late and we didn't want to move rooms after spending the whole day on a coach. At 2am we were both awake in bed scratching after being bitten many times by something in the sheets, hen I turned on the lights the ceiling was covered in flies. Enough was enough so we asked to be moved to another room at 2.30am.
Reception told me they could move me to another room of the same class and let me inspect a few. All of them were better than the one they had stuck us in the first place, so we chose and they arranged for us to swap. No apology was given until suggested there should be one. Then I was offered an insincere sorry sir.
I settled to sleep at 3.30am, and was awoken again at 5am due to the very loud noise from the nearby mosque. This noise continued until breakfast time. At 11.45am I asked the new receptionists if I could have some earplugs so I could sleep during the day, not unsurprisingly they don't have any for their guests.
I have lost a day of my holiday by staying here and none of the staff seem to want to make amends. On the plus side the town looks beautiful.
- Official Description (provided by the hotel):
- Century Pines Resort is located at the Heart of Tanah Rata . The biggest children playground in Cameron Highlands is just opposite the hotel . 3 minutes walk to bus station , to F & B outlets ,hair salon, shops , 24 clinic and etc. 5 min drive to Golf Course , 8 min drive to Bringchang , Night Market , Strawberry farm , Rose Garden , 15 min drive to Boh Plantation .The hotel has 153 room , with 99 Deluxe room , 11 Deluxe with Garden , 11 Superior with garden , 10 Duplex Suites , 1 Pahang Suuite , 1 Perak suite and 20 Superior rooms.The hotel guest is entitled for a 10% discount at the Thera Spa and 10% discount to shop at the souvenir shop .All rooms have balcony and the Suites have both kitchenette and balcony . ... more less
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- Also Known As:
- Century Pines Hotel Cameron Highlands
- Century Pines Cameron Highlands
- Century Pines Resort Cameron Highlands/Tanah Rata