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Reviewed August 13, 2012

Miserable breakfast service, doesnt hold up to 4-star rating. However the rooms are nice and roomy and in a rather decent condition. Doesnt provide in room WiFi, connection to the lobby WiFi didnt work either.

Be warned: The hotel is in direct proximity to a Mosque and walls relect the noise directly into the (cheaper rooms) where it will be extremely loud since windows are of poor quality and will not protect you from blaring loudspeakers. During our stay we had the misfortune to have a 2 hour (8pm - 10pm) lecture broadcasted to the world at top volume (overpowering even a modestly loud TV) and then were woken up at 5:30 by a prayer session lasting until 7am sharp. Not the best idea for a refreshing holiday or weekend getaway. There are much better options available in Cameron Highlands for the same or lesser money.

Staff refused to accept the complaint letter about this, reception lied to us about the duration of the prayer sessions when asked and stated a duration of 15 min which would have been fine because you have to consider others as well. But when 15 minutes turn into 90 min then that is just wrong.

When we complained at reception they admitted that they knew all about it but decided to not offer a different room since they were rather full. After much pushing and written complaints the managements claims they never heard of any complaints on this and we could have simply swapped rooms since they were basically empty that night. The staff is lying through their teeth and could not even be made to simply say sorry. THE WORST HOTEL EVER. Avoid at all costs!

Room tip: Get a different Hotel
Date of stay: August 2012
  • Trip type: Traveled with family
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Thank MaWin_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Michele L, Manager at Century Pines Resort Cameron Highland, responded to this reviewResponded September 20, 2012

Thank you for staying at Century Pines Resort , as our hotel is located at the Heart of Tanah Rata , the Prayer is unavoidable especially during the Raya season, this is Malaysia , you see Mosque everywhere , and there are more than 20 hotels and motels around that area . If the complaints would have done on that night , the hotel will change rooms for the guest( provided the hotel is not full) , unfortunately , the complaint came in the next morning .Anyway , the hotel was not full that night , we still have a few rooms on the other side of the building .
We apologise for the inconvenience that caused.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2012

This hotel is really quite good but just needs an update. Having said that, they were painting the rooms all around us so maybe they are starting on an upgrade. I couldn't make an international phone call from the room and had to go to the reception where it was just the phone handed over the counter - not too good. Also, I don't know if the dining room is open for anything but breakfast, which was a little inconvenient for us when it rained for hours one night. I don't think there was any room service. The breakfast was plentiful and hot - something new for hotel breakfasts. The staff were always pleasant and keen to help and seemed to have a working understanding of English.

I would certainly stay there again, the location is perfect.

All in all, I would stay there again.

Date of stay: August 2012
  • Trip type: Traveled as a couple
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Thank mizjess
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2012

I stayed there for 1night with my husband and we both thought that the hotel was a bit gloomy. The rooms were damp and cold. Breakfast was one good thing about the hotel, they had lot of varieties.
It has a spa inside the hotel which was another good thing. I had a spa treatment late at night and then could just retire in my room. Overall an okay place for the money you pay.

Date of stay: February 2012
  • Trip type: Traveled as a couple
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1  Thank Rikta H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

The room looks old and gloomy. The ceiling is full of black moulds, the furniture looks old and the bathroom is the worst - old and many dirty corners. Bfast is average AT BEST. The hotel badly needs a major revamp. Until that happens, i'm not going to book another stay there.

The only positive thing is it's close proximity to the Tanah Rata town centre, with eateries and Starbucks.

Not recommended unless proximity to the town centre is a top priority or you do not have a car to drive around.

Date of stay: July 2012
Trip type: Traveled as a couple
2  Thank Bretcheng
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012

i stayed here with my family and sis-inlaw family twice, and we really like this place, the location is nice. we tool the rooms on the ground floor which comes with a nice back lawn, for the kids to play, to look at the stars at night and to just relax, from the hotel, its really near to the shops where there are (prata, marybrown, starbucks, and other food stalls), buffet breakfast is pretty decent actually, you get the usual bread, nasi lemak, mee goreng, porridge, and sausages, and tons of fruits and vege, what more can you ask for...

Room tip: get the room on the ground floor so it comes with a back lawn... if you have kids that is...
Date of stay: December 2011
  • Trip type: Traveled with family
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1  Thank Farid_MD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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