We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service. Kudos to the staff!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Cameron Highlands Resort
Ranked #1 of 12 Hotels in Tanah Rata
Certificate of Excellence
Singapore, Singapore
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent service. Kudos to the staff!”
5 of 5 bubbles Reviewed September 7, 2012 via mobile

My family and I had the pleasure of staying here for a night on 2 September. I was amazed by the welcome and friendliness of all staff from the moment we stepped out from our vehicle after a very long ride. I wished we stayed for more than 1 night. The property was great, had a lovely afternoon tea and even went on a tour provided with compliments by the hotel. I recommend this hotel to anyone going to Cameron Highlands.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne L, General Manager at Cameron Highlands Resort, responded to this review, September 7, 2012
Greetings from the cool highlands. Thank you very much for your recent stay and for your kind compliments. We are delighted to read that you enjoyed your stay and our hospitality. We look forward to welcoming you back for a longer stay in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,318 reviews from our community

Traveler rating
    677
    426
    149
    42
    24
See reviews for
347
666
30
12
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 4, 2012

Booking the resort was part of YTL Hotels, so you actually never speak directly with the hotel staff when you're booking. This is fine except when you want to discuss mor details about planning hikes on their brochure, etc. The booking was overall fast and efficient with no issues.

Upon arrival, you get treated very well with lots of attentive staff. The overall service is on par with any 4 star hotel we've stayed in. The rooms are in very good condition given the age of the hotel. My only issue is . . . dare I say it . . . no air-con. Yeah, you don't really need it, but keeping the doors open at night let in mosquitoes, and my wife got bit several times during our stay, which did its part in keeping us half-asleep. They have a regular restaurant which serves western style food, and also a japanese restaurant upstairs.

We would go back there again, and really appreciated the warmth and excellent service the hotel had to offer. Aside from that, the only tip I would suggest is when you book an outing there, you do get an outstanding service, but they don't give you any information on how to prepare for it. YTL books these 1/2 day trips with another company, and the hotel staff may or may not help you with details on what is involved.

On one trip, a Level 3 hike in the brochure involved being driven up to the top of a peak and walking only 500m to the viewpoint followed by a leisurely walk around the tea factory. In another trip, a Level 3 hike in the brochure involved a 4.5 hour non-stop hike with a guide in excellent condition who provided no water. On both trips, the hotel gave us little to no information on how to prepare even when directly asked.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne L, General Manager at Cameron Highlands Resort, responded to this review, September 5, 2012
Greetings from all of us at Cameron Highlands Resort. Thank you for your recent stay and review. We are delighted to read that you were comfortable and enjoyed our hospitality. We thank you for the constructive feedback on further improving our guest experience. My team and I look forward to welcoming you back in the not too distant future for another taste of nostalgia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nottingham, uk
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 1, 2012 via mobile

If you cope with the VERY wiggly road up to the resort, then once you get there you are welcomed with open arms. The chief chap, Jim, was great. Very welcoming and helpful.
The room was beautiful and well kept. As some have commented, there was traffic noise at night but it was not enough to become enraged enough to criticise the hotel!
If you go here make sure you go on walk with local guide Madi. He really made our trip as he was informative and passionate about his home.
We spent a lot of money on a couples spa experience. It was wonderful. Very relaxing and worth the money.
We also had afternoon tea in the tea room. No need for dinner that night!
If you think the hotel is pricey for dinner - pop over the road to the golf club. The restaurant is full of locals and they do more basic local food. The manager was happy to adapt dishes to suit us.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caseydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne L, General Manager at Cameron Highlands Resort, responded to this review, September 5, 2012
Greetings from all of us at Cameron Highlands Resort. Thank you for your recent stay and review. We are happy to read that your experience with us was a good one. Jim, Madi, and the team at the Spa Village were delighted to hear your kind compliments. Thank you once again and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dhaka
1 review
5 of 5 bubbles Reviewed August 30, 2012

It could be I am not been traveling at so many place in the world and stay at the resort or city hotel but I do not hesitate to say that the Cameron Highlands Resort is the best resort ever that I am staying and having very good experience.Normally the other 5 star resort or hotel will do double standard to us because we are from the poor country but this resort make us different.

On arrival I had given a big welcome by few numbers of the staff that standing at the end of stairs like their expecting us to arrived at the resort. One of them with the white uniform escorting our family up to the lobby invite us to take a seat while they processing our registration and serving us warm towel and hot flower tea. After we enjoying the drinks they escorting us to our room and show all the facility like where to have breakfast, lunch, hi-tea and dinner. The resort organize a lot of trail and tour by the activity menu. The staff that escorting us introducing their signature trail is jim Thompson mystery trail and we signup for it.
By the next morning we had our breakfast at dinning and the breakfast was very good with English style, me and my family went to the room while waiting the pickup going to the trail that we signup yesterday but unfortunately we missed the trip. We going down to the lobby to joint the trail but is to late. Wayne (Resort manager) and jim (he could be PR manager) meet us to arrange another special trail but we decide to go for the next morning trip and both of them arranging a transportation to and suggest us going to the tea plantation.

Overall our stay was an excellent stay and feel like super VVIP. All the staff is very attentive with the smiling face and helpful. The room is very clean with the beauty of English style, the dining room was perfectly comfortable. Special thanks to wayne for resolving our problem, manage the resort become " world class resort " and give us highly honor of appreciation, to jim that always escorting us since we arrived till we leave and make we enjoy our stay, to madi (in house guide) that bring me to the jim Thompson mystery trail, to housekeeping staff, dining room staff and the bellman.

The final part before we depart from the resort by the resort luxury limo, one more time wayne personally and jim escorting us to the end of the stairs and they saying " i am on behalf of the hotel really appreciate for visiting us and stay with us and i am so sorry because we don't have much time to spent time with your family" that's make me wanted to cry on that time.

We would like to come back again and will recommend this resort to all!!!!!.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sh d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne L, General Manager at Cameron Highlands Resort, responded to this review, August 30, 2012
Greetings from all of us at Cameron Highlands Resort. Thank you very much for your recent stay and for taking the time to write this lovely review. We are pleased that you and your family enjoyed your stay and that our services have met your expectations. My team and I are honored by your kind words of appreciation and compliments. We strive to provide inspiring experiences for our guests. On behalf of the team, thank you once again and we look forward to welcoming you and your family back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 26, 2012

Excellent property! Great hospitality, very thoughtful and professional staffs. You won't feel like leaving the hotel at all. Luxurious at its best! We had the best spa experience, and it was like a God sent since we went through long & winding road just to get there. Since we arrived late, they extended the spa business hour just for us. Steamboat dinner at the Japanese restaturant was what we needed as the temperature dropped to 10 deg celcius at night. Amazingly, the seafood was fresh, exceeded our expectation! And the surprise birthday cake at the end of our dinner was a touching gesture. We were also given the fire lighting experience which was our first ever time! Before we left, Sherry passed us 2 bottles of mineral water and strawberry jam "for our trip" . The thoughtfulness goes a long way & we highly recommend this property to honeymooner and couples who just wish to be away on long weekends.

Room Tip: Our room number was 01 which was located at the end of the building so it was very quiet.
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mimiahmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne L, General Manager at Cameron Highlands Resort, responded to this review, August 28, 2012
Greetings from all of us at Cameron Highlands Resort. Thank you for your recent visit and for taking the time to write this excellent review. Your kind compliments were delightfully shared with the team. We are happy that you enjoyed your stay and our hospitality. Thank you once again and the entire team joins me to say that we are very much looking forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed August 25, 2012 via mobile

Managed to stay for 1 nite as the resort was fully booked!Room was clean, well kept and staff were friendly and courteous.
The afternoon tea was excellent and reminded me of the time when i stayed in london many years back.Will definitely make a return visit

Stayed August 2012, traveled as a couple
Helpful?
Thank Wan Azlina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne L, General Manager at Cameron Highlands Resort, responded to this review, August 28, 2012
Greetings from Cameron Highlands Resort. Thank you for your recent visit and for taking the time to review your experience. We are happy that your stay went well and we look forward to welcoming you back. We do hope to have you with us longer on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 23, 2012

We stayed for three nights in August 2012 and really enjoyed our stay. The helpful and friendly attitude of the staff was particularly impressive - from the warm check-in to the lovely waitress at breakfast who helpfully took our toddler off to play for a while so we could finish eating in peace. Despite the luxurious nature of the hotel it is a great place to take young children as there's a playroom with lots of play equipment, helpfully with two computers so you can check your emails while the kids play. The staff also went out of their way to keep our son entertained, including letting him feed the fish in the pond and playing with him on the snooker table while we enjoyed a delicious afternoon tea.

The location is lovely too, overlooking the golf course, although there aren't a lot of eating places within walking distance. We had a lovely (but pricey) meal at the Olde Smokehouse just a short walk down the road, and a really delicious (and very cheap) meal at the place above the golf club opposite. Other than those and the hotel restaurant, you'd probably have to drive.

All in all a great stay and we wouldn't hesitate to recommend it, though it's not cheap (but you pay for the fantastic service and the little details like the rose on the bed each evening).

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne L, General Manager at Cameron Highlands Resort, responded to this review, August 26, 2012
Greetings from the cool highlands. Thank you for your recent stay and for taking the time to review your experience with us. We appreciate your generous compliments regarding our services and resort. Be assured we will pass them along to the entire team. Thank you once again and we certainly look forward to your next visit to Cameron Highlands Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Tanah Rata
4.0 mi away
The Lakehouse, Cameron Highlands
0.5 mi away
Hotel De' La Ferns
Hotel De' La Ferns
#3 of 12 in Tanah Rata
3.5 of 5 bubbles 508 reviews
1.1 mi away
Century Pines Resort
Century Pines Resort
#6 of 12 in Tanah Rata
3.0 of 5 bubbles 764 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Heritage Hotel Cameron Highlands
0.7 mi away
Parkland Hotel
Parkland Hotel
#1 of 9 in Brinchang
3.5 of 5 bubbles 114 reviews
1.4 mi away
Hillview Inn
Hillview Inn
#7 of 12 in Tanah Rata
3.5 of 5 bubbles 316 reviews
Show Prices
Show Prices
Show Prices

Been to Cameron Highlands Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cameron Highlands Resort

Property: Cameron Highlands Resort
Address: By the Golf Course, Tanah Rata 39000, Malaysia
Phone Number:
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites
Hotel Style:
Ranked #1 of 12 Hotels in Tanah Rata
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cameron Highlands Resort 5*
Number of rooms: 56
Official Description (provided by the hotel):
Set amidst tea plantations and rolling hills, this boutique hideaway promises all the splendour, romance and nostalgia of Cameron Highlands’ grand colonial heritage.Tall French doors, timber-beamed ceilings and plantation shutters add colonial charm and a touch of nostalgia to our rooms.Enjoy a refreshing round of golf, a pink-cheeked ramble along jungle trails, or a leisurely walk through tea plantations and strawberry farms. To recover, you can have a cup of tea in the drawing room, or a tea bath at the Spa Village, or you may simply choose to spend the day curled up with a good book by the fireplace.Cameron Highlands Resort is situated on the largest hill retreat in Malaysia, surrounded by breathtaking scenery, lush greenery, rolling hills and Tudor-styled cottages. The luxurious boutique Resort features 56 beautifully-appointed rooms and suites, and fronts Cameron Highlands' 18-hole golf course. It also houses the third wellness centre of the award-winning Spa Village group, which offers exotic treatments focusing on the healing and restorative properties of tea. Located in the state of Pahang, approximately 200 kilometres north of Kuala Lumpur, Cameron Highlands is a beautiful holiday destination and the only place where you can find tea plantations and strawberries in Malaysia. At about 1,500 metres above sea level, it is the highest area on the mainland and enjoys a cool climate and fresh air, with temperatures ranging between 15° and 25° Celsius. Much of the character of the highlands remains unchanged since colonial times. It is endearingly known to some as the 'little corner of England in Asia'. The cool climate on the picturesque plateau and its surrounding hills and forest make this a popular retreat for golfing, jungle trekking and exploration of the many plantations and gardens. Cameron Highlands Resort is ideal all year round for families, honeymooners and holidaymakers out to satiate their appetites for trails, tales and tradition. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Expedia, Orbitz, Agoda, Travelocity, Booking.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Cameron Highlands Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cameron Highlands Hotel Tanah Rata
Cameron Highlands Resort Tanah Rata

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing