I was so looking forward o my holiday in the highlands and staying at this wonderful sounding hotel. The website enchanted me with images of cosy log fires, fresh cream scones, beautiful rooms, views, and friendly staff.
I have never been so disillusioned in my life.
The fun started on arrival when we were told we could stay in the superior room we had actually booked, or pay more for a deluxe room. That's strange, we thought. So we thought ok let's go deluxe. We paid another 40 rm a night and were taken to our 'deluxe' room'. It was utterly disgraceful. Small, damp with a ceiling covered in mildew. The television was tiny and might as well not have been there as there were only 4 channels with poor reception. The shower was a hand shower and a bucket!!!. The hotel is next to a mosque which starts wailing at a very early hour of the morning and goes on for ages. The room is freezing at night as there is no heating, just damp blankets.
The restaurant was very poor value indeed with the scones that we ordered far from being 'the talk of the town' as advertised on their website, but stale and with a cheap jam and pathetic excuse for cream.
I tried to confront the manager about this but he just stood in front of me, folded his arms and with a huge smile just kept saying 'yes I know, yes I know' He then said that we were racist foreignerswho did not understand his culture and that we thought we still ruled the world!!! I was so shocked at this tirade but felt I couldn't do anything as he is such a big man.
The only plus point about the place is the garden, which is quite relaxing. The rest of the hotel is an utter disgrace.
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- Also Known As:
- Bala`s Holiday Chalet Hotel Cameron Highlands
- Planters Country Hotel & Restaurant Cameron Highlands/Tanah Rata