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“let down..” 1 of 5 bubbles
Review of Heritage Hotel Cameron Highlands

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Heritage Hotel Cameron Highlands
Ranked #4 of 12 Hotels in Tanah Rata
England
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“let down..”
1 of 5 bubbles Reviewed June 2, 2006

Ascending up the Cameron highlands, beautiful. The hotel a let down. Bugs directly outside the door, ignorant staff, the room was disgustingly dirty, holes in the mosquito net (Lovely big bites the next day, oh joy!) Bathroom was no better.. Light hanging off the wall amongst just general muck. Oh well...Also, the lift was hardly appealing too!

  • Stayed April 2006
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank yimmie_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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572 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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  • Any
English first
Penang, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed February 2, 2006

My family and I stayed at the hotel for 3 days 2 nights. We payed RM328 per room per night and were told that we would be getting buffet breakfast and set dinner for 2 each day. The first day we checked in, we had to wait till 3.30 to get our towels and pillow cases (the pillows were stinking smelly!). We were told to go to Jasmine Garden, a chinese restaurant, for dinner. I must say that it was the worst chinese food we ever had! The chicken was uncooked and the pomfret was not fresh! It doesn't take a chef to know that meat on bone should NOT be cooked from frozen and fish tastes horrible steamed once its been frozen!

The rooms were dirty i.e. shelves unwiped and covered with a thick layer of dust, carpets dirty, bed linen smelled bad.
The 2nd day was even worse. We left after breakfast to visit the butterfly farm, where the children got a chance to handle the rabbits, mice etc. So, we arrived back at our room at about 2.30pm, expecting to shower and take a nap. However, we had to wait till about 4pm to get a shower cause our towels had been taken away and not replaced. When asked, we were told that its hotel policy to replace the towels although we didn't require them to be changed. Well, guys.....it's time to CHANGE the policy and start playing our part in conserving the environment!!

So, NO, we shan't ever return to Heritage Hotel.........mere waste of time and money!!

  • Stayed January 2006
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank ShayPenang_Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tanah Rata hotels

London, UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed October 13, 2005

This is a big property up the top of a hill on the edge of town. Looks good from the outside but once inside it's a very different story.

The rooms are really filthy, stains in the carpets, sheets and towels, hairs in the bathrooms, dirt on the floor, mould and cobwebs on the walls. We had to ask for another room...and that room was just as dirty!

The place was not very full and seemed to have a bit of a spooky atmosphere. Rubbish bags were left blocking stair wells which impeded accessibility.

Breakfast buffet - choice was OK, but food didn't look fresh. Because the windows are open there are sparrows flying around the buffet, which is not very hygenic and quite off-putting.

Reception service is average and staff have an indifferent attitude towards complaints. Hotel management seem to have serious operational problems.

This place has potential to be a decent 3 star hotel once the owners get their act together.

Stay at one of the local guest houses instead. "Father's" next door is clean and much better value.

  • Stayed August 2005
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
12 Thank hopalong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Hotel Cameron Highlands

Property: Heritage Hotel Cameron Highlands
Address: Jalan Gereja, Tanah Rata 39000, Malaysia
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Tanah Rata
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Hotel Cameron Highlands 3*
Number of rooms: 238
Official Description (provided by the hotel):
Heritage Hotel Cameron Highlands is a 238 room low rise tudor style boutique hotel situated on a hill in the town of Tanah Rata. Surrounded by elegantly sculptured gardens reminiscent of the Old English countryside set in a lush tropical rainforest as background, it is the prefect place to refresh, relax and rejuvenate from the concrete jungle of most cities. The hotel blends tradition with modern comfort for discerning travelers with personalized services from friendly staff. LOCATION The Hotel is ideally located at 1800 meters above sea levels surrounded by lush tropical forest with a birds eye view of the panoramic town of Tanag Rata. It is a 8 minute stroll to the town of Tanah Rata. ACCESSIBILITY We are easily accessible via the North-South Highway (trough Tapah exit),the Simpang Pulai new access road and the Gua Musang new access road. Three and a half hours drive from Kuala Lumpur or just one and a half hours drive from Ipoh city. Taxis and coaches are also available from all major cities within Malaysia to Cameron Highlands. GUEST ROOMS Our 238 rooms and suites were designed with your comfort in mind with rooms and suites ranging from 320 square feet to 860 square feet. With its sleek interiors, we have managed to include in a full range of amenities which include IDD, mini bar,LCD TV with inhouse movies, complimentary tea and coffee making facilities and attached private balcony. Our choice of rooms range from Superior (320 sq.Ft), deluxe (430 sq.Ft),to Deluxe Family Rooms. Our suites range from Superior Suites to Deluxe Suites and Presidential Suites. ... more   less 
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Also Known As:
Heritage Cameron Highlands
Heritage Hotel Cameron Highlands Tanah Rata

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