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“Old but pleasant”

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Strawberry Park Resort
Ranked #2 of 12 Hotels in Tanah Rata
Singapore, Singapore
Level 5 Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Old but pleasant”
Reviewed July 26, 2014 via mobile

This resort is a bit old but with reasonable maintenance and the view is breathtaking. Stayed for a week during Mar holiday for a quiet 'retreat' and had no regrets. Location is close to tanah rata town and strawberry farms. Resort should look into upgrading the rooms though.

Stayed March 2014
Helpful?
Thank GabrielleRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, August 1, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your recent comments on your last visit to Cameron Highlands.

We are happy to hear that you enjoyed your holiday at our resort, we take pride in our serene and peaceful surroundings where our resort is situated.

We hope to welcome you again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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988 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Toulouse
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 24, 2014

Pleasant resort, nice big rooms, conveniently situated near to Tanah Rata and Berinchang and not far from all the various trails and tea plantations etc. The staff are friendly and helpful. Breakfast was just ok, didn't eat any other meals there so can't comment on the restaurant or Outside BBQ.
The pool is not very warm, but fine for taking exercise!
Would go again.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, August 1, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your recent review on your stay with us in Cameron Highlands.

We are happy to hear that you had an enjoyable stay with us and we hope to welcome you and your family again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 24, 2014 via mobile

One of the nicer hotels in Cameron islands. Clean, spacious room with facilities like gym and indoor swimming pool. Breakfast selection is also good.

The only drawback is the resort location that is quite secluded on higher part of the island. It took us about 30+ minutes to walk (on foot) down to Brinchang for dinner. And even harder to find a taxi after 8pm to go back to the hotel. If you choose to stay here, better book the room with bfast, since it's gonna be difficult to find food outside the hotel.

If you don't have a car, I suggest you stay in hotel near Brinchang market or Tanah Rata bus terminal that have easy access to places in town.

Stayed July 2014, traveled as a couple
Helpful?
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, August 1, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your comments on your stay with us in Cameron Highlands.

We take pride in the natural surroundings in which our resort is located and thank you for the tips on travelling to our resort and Cameron Highlands which other guests will find useful.

We hope to welcome you and your partner again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2014

Today we had a very kind and well experienced guide named Ibrahim! He told us everything we wanted to know about tea and we noticed that he is well informed. Also his way he brought us everything near was very pleasant. This day was very special and brought us a lot of fun. You can be glad to have such nice stuff here!
Helmut from Austria

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Helmut G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, August 1, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your recent review on your stay with us in Cameron Highlands.

We are happy to hear that you had an enjoyable stay with us. Rest assured we will inform Ibrahim how much you enjoyed your tour with him.

We hope to see you and your family again soon.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klang, Malaysia
1 review
Reviewed July 22, 2014

overalls good.. nice and relaxed.. BUT We were suprised to find the food to be a good quality and good taste. Our waiter was very pleasant and friendly. However, he has the most offensive smell as if he hadn't showered in 3 days (tiny indian guy).
8 choice of tours activity in this hotel but no one p.i.c at the inq.desk. what a same....
the receptionist very helpful to guide us to mossy walk..Mr Sarajes..

Room Tip: block B fresco suites
See more room tips
  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank herry2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, August 1, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your recent review on your stay with us in Cameron Highlands.

We are happy to hear that you had an enjoyable stay with us and we hope to welcome you and your family again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 21, 2014

It's funny reading some of the other comments on here, our card never worked either, took like six tries to get into the room every time.

It looks (on the outside) a lot nicer than it actually is.

First morning on breakfast the manger on duty Zambri told us there was no table and we would have to wait (we had a tour to go on) and there was no time line given. He just told us to go away. Not very warm or professional, luckily our tour guide Ibrahim told us to relax it would be okay (and it actually was, it wasn't a long wait Zambri just dealt with it really poorly there were probably twenty waiting people and since no time line was given four rooms ahead of us had left already).

The bike tour with Ibrahim was great, he was funny and knowledgeable and was happy to cater just to us, really turned the day around.

Danish (I think that's his name) was a great server, he worked all meals, but he was fast, funny and professional.

Like someone else mentioned there was free wifi but it wasn't great.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank joeteft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, August 1, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your comments on your recent stay with us.

It is much appreciated and we can assure you that our team will be delighted to hear that you enjoyed your stay and specifically the mountain biking tour.

We deeply regret that the service you received from our staff at the restaurant was lacking and we will look into it seriously in order to serve our guests better.

We hope to welcome you and your partner again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 19, 2014 via mobile

My experiences at strawberry farm resort:

-Drinking glasses in the room were dirty.
-The hotel Charges 6rm to provide ice, which was offered in a plastic bag, no ice bucket.
-Check in staff extremely rude
-Hotel worker unable to advise where out room is.
-Balcony door doesn't lock.
-Very ordinary breakfast with mostly cold food and flies.
-Room card consistently fails to work and staff completely unapologetic.

Certainly my worst hotel experience in Malaysia and one of the worst ever. Would recommend avoiding at all costs, book early and stay at the Lakehouse instead, much better and similar cost.

Stayed July 2014
Helpful?
Thank Matthew46176483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, August 1, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your recent review on your stay with us in Cameron Highlands.

We sincerely apologize for the service you experienced at our resort, we will look into the matters seriously and appreciate your honest remarks.

Despite the shorfalls you experienced during your stay we do hope we will able to welcome you in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Strawberry Park Resort

Property: Strawberry Park Resort
Address: Lot 195 & 196, Jalan Strawberry Park, Tanah Rata 39000, Malaysia
Phone Number:
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 12 Hotels in Tanah Rata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Strawberry Park Resort 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
STRAWBERRY PARK RESORT is located 6,000 feet above sea level in Cameron Highlands where the air is clear, cool and invigorating. The resort offers an extensive range of facilities, which includes 146 rooms, and suites, 6 Food & Beverage outlets and a variety of recreational facilities including an indoor swimming pool and a spa called Wild Orchidaceae Spa. It is a resort where holidays are forever. ... more   less 
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Also Known As:
Strawberry Park Hotel Cameron Highlands
Strawberry Park Cameron Highlands
Strawberry Park Resort Cameron Highlands/Tanah Rata

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